Mad Creek Vacations from $327

WELL, TO BEGIN WITH, WE CHECKED IN AT 4 O'CLOCK AND COULD NOT GET OUR ROOM TILL 6 O'CLOCK. THAT WAS PRETTY FRUSTRATED. THE REST OF THE STAY WAS OKAY BUT I STILL HAVE NOT RECEIVED MY HUNDRED DOLLAR DEPOSIT FOR INCIDENTIALS BACK YET, AND IT'S BEEN A MONTH

We were excited to give this resort a try, but it's probably not a place we'll return to. The property itself is beautiful, modern, and definitely feels like a luxury resort you'd expect to find in Vail or Aspen. The rooms were very nice, the onsite restaurants were good, and the live music on Saturday night was a great touch. That said, there were a few disappointments. Both hot tubs were out of service for all three days of our stay. The pool is quite small, and during our visit it was packed with wedding guests using large tubes, making it difficult for other guests to enjoy. We also couldn't justify paying $79 per night for valet parking, so we parked in the public lot and walked instead. For us, though, the biggest drawback wasn't any one amenity, it was that the resort felt out of place in River Run. It brings a level of luxury that's more in line with Vail or Aspen, but it doesn't quite deliver the same overall experience those destinations are known for. At the same time, it changes the relaxed, laid-back mountain atmosphere that has always made Keystone and River Run appealing to our family. It's undoubtedly a beautiful hotel, but we personally prefer the more affordable condos and lodging options in River Run, which better capture the authentic Keystone vibe we've enjoyed over the years

Room was clean. Liquid soap, shampoo and body wash (Dial brand) were either not filled or were plugged and did not dispense liquid. Air conditioning was very loud. At night, when it came on it sounded like a motorcycle starting up. Glenwood Springs is having record heat but I turned off the AC and suffered the heat rather than be startled away with the noisy AC. The breakfast area was clean and well stocked. Best offering from an otherwise mediocre experience. I stayed at this property back in April of this year and rated it "OK/Good" given the price, location, breakfast and upgraded room furnishings. After this visit I won't book it again.

Great family oriented resort. The kids loved the pool and slide. We appreciated the on-site BBQ. We'll definitely be back for more.