Madison Vacations from $292

Shuttle service was great. Kim from hotel staff front desk was excellent. She was friendly, helpful and offered terrific suggestions on dining and local activities in the area.

Overall a great place to stay. I stay here at least once per year. A bit irritated by the check in. Not the friendliest person and said that my card was declined. Turns out it was because she attempted to tap it instead of inserting into the machine. I had to use another card and called Visa to find out why. I am Canadian and was staying in U.S.. the checkout service was much better, different person who helped me change to the preferred card. Also, they were ill prepared for the number of people arriving after the football game ended. It’s not their first rodeo. I blame that on the business scheduling. The people working tried as best they could and were very very nice and helpful. Perfect place if seeing Bengals game. Literally a couple blocks away

I liked this hotel. Beds are very nice. Restaurant on premises is very good. Very nice selection of bourbon. Good stopping point from Pittsburgh. Going to Bernheim Forest 25 minutes away. Then to Mammoth Cave. Then to Nashville. Perfect hotel before new travels. Staff is extremely friendly.

The hotel was within walking distance for us to have dinner and drinks. We were in town for a conference.

Customer service from onsite staff was the best this hotel had to offer. Everyone was pleasant and accommodating. The hotel could use a maintenance overhaul. The rooms were very much showing their age with beat up floors, stained furniture, chipped and worn down paint. The cleanliness was not great, noticeable dust in corners of the room and places the top of the toilet paper holder (which was also falling off the wall). Hotel lobby, bar, and coffee shop are nice. Location is great, however, the abandoned building next door is being worked on so construction work begins at 6am! Nice and noisy! I wouldn't expect it to be super quiet given that it's in the heart of downtown, but the construction definitely makes it unpleasant.