Mahmoud Said Museum Tours

I had an amazing experience! Everything was beautifully arranged, the place was spotless, and the staff were incredibly helpful

I’d like to first say that this is a nice hotel and the beach is crazy beautiful. Literally the best beach I’ve ever been to and I’ve been to 40+ countries. The majority of the staff work really hard and want to make guests happy. That said, the hotel is extremely overpriced. The hotel is nice but relatively average in terms of decor - nothing very luxurious. Also, the food is above average but not excellent or out of this world, which one would not expect after paying $600/night. The food halls are very crowded to the point that it is overwhelming and uncomfortable. The employee who books the restaurant reservations made me uncomfortable because he was pushing for a positive review and flirting with female guests. What is included in terms of dining in the main hall versus pier restaurants is unclear. Lastly, when we checked out, they made us wait approximately 40 minutes in the reception - refusing to let us leave the hotel - as they reviewed the rooms for any missing items. After spending $2000+ for two rooms for two nights, they confronted us for a missing tea spoon. It seemed like they were accusing us of theft but we never took the spoon. Why would I take a used steel tea spoon worth less than $5 when I paid over $2000? We could have gone to Greece, Cyprus, or Spain for less than this hotel. This isn’t reasonable and I have never experienced this in any hotel in the world and I’ve been to top hotels in Europe, Asia, and South America. I won’t visit again personally.

It has been a truly wonderful experience staying at this exceptional hotel in my hometown, Alexandria. From the warm welcome and complimentary room upgrade kindly offered by the delightful female receptionist (whose name, unfortunately, I cannot recall) to the dedicated team who went above and beyond to make my stay memorable, every detail reflected genuine hospitality. I deeply appreciate the outstanding service and care that made my visit so exceptional. Equally impressive was the remarkable team managing and operating the beautiful beachside restaurant. Their delicious food is undoubtedly the reason I left with a few extra pounds, and I could not be happier about it. I was truly honored to meet the managers—Mr. Abdeltawab, Mr. Moustafa, and the respectable young gentleman, Mohannad—who went out of their way to ensure our dining experience was both enjoyable and safe. Mohannad, in particular, took the extra step of recording my son’s nut allergy in the Four Seasons system and personally ensuring the chef was informed, which gave us great peace of mind. This stay has been nothing short of outstanding, and I look forward to returning soon