Märchenpark Heilbad Heiligenstadt Tours

Overall, the hotel was nice, amenities seemed of good quality and new. When checking in there was a fairly long line and we had to wait about 10 - 15 minutes to check in which was a new experience for us in a four-star-hotel. Unfortunately, we had a room that was located towards the street so opening the window was impossible due to noise. However, the room was extremely hot and stuffy. Turning on the AC meant that the air stream flow moved the curtains which then made a fairly loud and arrhythmic clicking noise which made sleeping really difficult. We told that info to the staff the next morning and the nice and polite lady told us that it was a construction error in every room that the AC air stream flow made the curtains move and thus caused the clicking noises. She suggested to turn the AC air stream flow down but then it would've been impossible to sleep because the room was so stuffy. The breakfast was nice, we'd say average. We missed some bacon ;) but there were breakfast sausages and meatballs which excused the absence of bacon ;) The breakfast room was unusually full and when we later went upstairs, we again saw a long line of people waiting who actually seemed to have to wait for the other hotel guests to finish their breakfast to make room for the new hotel guests. We stayed one night on a weekend and there were Christmas markets plus the Christmas oratorium concert so it might have been unusually full, too. For the overall experience, the price was too high.

Great location, staff very friendly and helpful. Ate in the restaurant twice food was excellent

Clean and spacious room, comfy bed, and friendly people at check in. Plus, the breakfast is well worth the extra cost. Just a bit more than a block from the train station—perfect!