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Overview of Quality Inn Massena

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Pillowtop beds, desk, iron/ironing board, cribs/infant beds
Pillowtop beds, desk, iron/ironing board, cribs/infant beds
Pillowtop beds, desk, iron/ironing board, cribs/infant beds
Pillowtop beds, desk, iron/ironing board, cribs/infant beds

Quality Inn Massena

2.5 out of 5

3.5/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning
  • Restaurant

Explore the area

    Popular LocationMassena Museum1 min walk
    Popular LocationHarte Haven Shopping Center17 min walk
    Popular LocationBowlmor Lanes17 min walk
    AirportMassena, NY (MSS-Massena Intl.)7 min drive

Choose dates to view prices

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking

4.4/5 guest room rating
  • Sleeps 5
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Queen Beds, Smoking

4/5 guest room rating
  • Sleeps 4
  • 2 Queen Beds

About this area

Massena

Located in Massena, Quality Inn Massena is in the city center. Bowlmor Lanes and Timequest Mini Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Croil Island State Park and Robert Moses State Park - Thousand Islands. Cornwall Civic Complex and Cornwall Aquatic Centre are also worth visiting.
Popular Location

What's nearby

  • Massena Museum - 1 min walk
  • Harte Haven Shopping Center - 17 min walk
  • Bowlmor Lanes - 17 min walk
  • Timequest Mini Golf - 4 min drive
  • Massena Town Beach - 8 min drive

Getting around

  • Cornwall Station - 24 min drive
  • Massena, NY (MSS-Massena Intl.) - 7 min drive

Restaurants

  • Dars Place — 1 min walk
  • China Doll — 4 min walk
  • Spanky's — 7 min walk
  • Rapidz — 7 min walk
  • Tim Hortons — 8 min walk

About this property

Quality Inn Massena

Hotel in Massena with free breakfast and restaurant
This hotel features a restaurant, a bar/lounge, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite. All 117 rooms offer conveniences like refrigerators and microwaves, along with free WiFi, free wired Internet, and pillowtop beds. Other amenities available to guests include cable TV, room service, and coffee makers.
Quality Inn Massena offers 117 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers.

This Massena hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Safety measures

Masks are required at the property
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM–10 AM
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Family friendly

  • Cribs/infant beds available
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Laundry facilities

Business services

  • Business center
  • Meeting room

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cribs/infant beds available
  • Pillow-top mattress

Bathroom

  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone

See similar properties

Similar properties

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed
Up to 110 lbs
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Cribs (infant beds) are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property allows pets in specific rooms only and has other pet restrictions; guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Massena Quality Inn
Quality Inn Massena
Quality Massena
Quality Hotel Massena
Quality Inn Massena Hotel
Quality Inn Massena Massena
Quality Inn Massena Hotel Massena

Frequently asked questions

3.5
Good
Rating 5 - Excellent. 38 out of 193 reviews
5 - Excellent 20%
Rating 4 - Good. 78 out of 193 reviews
4 - Good 40%
Rating 3 - Okay. 37 out of 193 reviews
3 - Okay 19%
Rating 2 - Poor. 23 out of 193 reviews
2 - Poor 12%
Rating 1 - Terrible. 17 out of 193 reviews
1 - Terrible 9%

3.6/5

Cleanliness

3.9/5

Staff & service

2.8/5

Amenities

3.4/5

Property conditions & facilities

4/5 Good

Stayed 2 nights in Apr 2021

1/5 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy New Years
The stay was very clean they where friendly and had an amazing time there parking was close and there is alot of parking.
Stayed 1 night in Dec 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although COVID 19 has impacted our economy in various ways. The room was dirty and had a horrible smell. No coffee or ice in the hotel. Which may be COVID related. Overflowing garbage cans and the grounds were dirty. Massena is my home town so I expected a bit more from my stay. These guys need to try a lot harder.
Stayed 4 nights in Sep 2020

2/5 Poor

Business traveler
Disliked: Amenities, property conditions & facilities
Clean and ok for the short term. Place needs maintenance, very slow shower tub drain, broken suitcase rack, rough elevator, snow removal equipment at front door with flat tires, etc, non responsive room HVAC with cooling only capability when getting cool at nite etc.
Stayed 4 nights in Aug 2020