Middletown Castle Hotels

"Poor breakfast"

"First stay at property. Would definitely come again. Staff were super friendly and helpful. amenities were nice the pool could have been a tad warmer. Wish the restaurant served lunch. But location has many choices for food and shopping."

"Nice clean room. under construction at the moment and yes I would stay here again.close to the airport."

"Very clean and quiet. Staff was very helpful."

"Very pleasant experience would definitely recommend and also pet friendly."

"Excellent nights rest, staff are friendly and helpful. They picked us up at the airport and brought us back the next morning. Breakfast was fabulous. Clean room, no strange odors. Cannot thank them enough for being so helpful."

"We always try to stay at Holiday Inns. This was easily our worst experience at a Holiday Inn. Pool was closed, okay, disappointing, but things happen out of our control. Mold in my shower. Rooms were way smaller than expected. One of our rooms received dirty bedding for fold out couch. We were only allowed 3 towels per room, even though 1 room had 5 and the other room 4. Tvs did not work entire stay. Front staff did not seem to care about our concerns or complaints. Basically just said "sorry". A staff member actually complained about general managements laziness and not caring to correct or make this better. Highly do NOT recommend this hotel. We also got stuck in elevator and hard to find ice machine that worked. "

"Cleanliness was a relative concept—it certainly could have been better. Upon entering one of the rooms on the third floor, we found dirty, foul-smelling socks on the floor, left behind by the previous guest; it is strange that the cleaning staff failed to notice them. In other rooms on the second floor, a significant amount of hair was present in both the bathtub and the sink. Furthermore, in Room 108, the door lock was broken, making it impossible to open the door from the outside. Consequently, every time we wanted to enter the room, a receptionist had to come and unlock the door with a master key. She was very polite but refused to move us to a different room. There was excessive noise in the vicinity of the hotel pool—someone was partying loudly until midnight—yet no one from the front desk intervened. Our guest, staying in Room 124, was unable to either rest or fall asleep. In such instances, hotels should offer refunds—even if only partial—rather than limiting themselves to apologies and assurances that things will be better "next time." The possibility that things might be better next time is of absolutely no interest to us, as we will not be staying there again. Besides, no one would have believed it anyway."

"The carpet smells, sticky. You have to go to hotel desk for towes. Room were't clean on my second day, i was told it is every other day for room cleaning but on my third day all they did is replaced towels and empty trash bed sheet were not replace"