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"Super welcoming! So far Best hotel in key west in this price range."

"The pools are very nice. The resort was clean and the staff were friendly."

"The breakfast was ok. I would have liked to see more of a variety. We had a pretty major issue in our room. It was promptly taken care of, but we were moved to another room because it was taking longer than originally thought. Great staff!!!! The restaurant was beyond bad. We were sat at a table and forgotten about for 30 minutes. After we found someone to take our order, we waited yet again for a long time before our food was brought. Rude service and eyerolls when we asked for silverware. The manager came over to apologize about the service stating she wasn’t aware why we were sat in a section with no server; we can ignore the fact that it was she who sat us. No offer to discount, just a half hearted “oh sorry”…. Thought we should give them another try, as everyone has bad days. Walked in and asked if we could order food at the bar, the rude waitress said “I don’t know, you have to ask them”. I walked out. Hire better servers and you’ll do a lot better. "

"Very late checkin and elevator not working..."

"Hot water in shower did not work. Shower faucet system is overly complicated."

"We had a wonderful stay! The room was nice, clean, and very functional—perfect for a short getaway. One of the highlights was the two hours of complimentary water sports, which made the experience even more enjoyable. The breakfast was absolutely delicious, and the tiki bar added a fun, relaxing vibe. The beach was stunning and very well maintained. What truly made this place stand out was the staff—everyone was incredibly friendly, attentive, and welcoming. Overall, a five-star experience, and we would definitely come back!"

"No sense of customer service "

"Absolutely loved this resort from check-in to check out. The staff was great (obviously happy about their employer). Property lovely and beautifully maintained. Such a nice change to see a higher end property see to it that you get what you pay for. Even enjoyed turn down service in the evening! Can’t wait to return! "

"We had such an amazing stay! John, the concierge, truly made our trip special—he gave us the best recommendations for restaurants and fun places to explore, and everything he suggested was spot on. One of our favorite parts was that you can rent scooters directly from the hotel, which made getting around so easy and fun. The shuttle service was also super convenient and reliable. The pool area was beautiful, and the food and drinks were great. Huge shoutout to the bartender as well—friendly, attentive, and made excellent drinks! Overall, we had a fantastic experience and would absolutely recommend this hotel. We’ll definitely be coming back!"