Dear Franchesca, Thank you for taking the time to share a review regarding your stay with us. It seems there were some aspects of your stay that you enjoyed, but there may have been some areas that you were not completely satisfied with. We have always sought to recruit socially engaging employees with pleasant personalities, as we are fully aware that our team members are our greatest assets, so it is disheartening if you felt that all your encounters did not reflect this. Training continues to be a vital part of our improvement plan and as such, we look forward to great results. Regards, Serene Lloyd

Hi Andrea, Thank you for your excellent rating. We are happy you had an amazing stay and hope you will visit again soon.Regards,

Hi Shoyelece, We are happy you had an amazing time with us. I hope the relaxing time spent with us, is enough to welcome you back home soon. Regards,

Dear Lisa D,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

Dear John,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

Dear Destini,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

Dear Charles, We are delighted you enjoyed your stay with us. It was a pleasure hosting and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Summer, We are delighted to note you enjoyed our resort. It was a pleasure hosting. We hope to welcome you back home in the future. Regards, Serene Lloyd

Dear Edward, Thank you for choosing Zoetry Montego Bay as your vacation destination. We are delighted you enjoyed your stay with us. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Valerie, We are delighted to read you enjoyed your stay with us. It was an absolute pleasure hosting you and we hope to welcome you back home in the future.

Dear Thomas, Thank you for taking the time to share your review of your stay. It seems there were some aspects of your stay that you enjoyed, but there may have been some areas that you were not completely satisfied with. Please note that most of the changes we make at the resort level are a direct result of the feedback received from our guests and it is our sincere hope that in time, you will come to look back on your time with us in a more favorable light.Regards, Serene Lloyd

Dear Surgena, Thank you for taking the time to share your review of your stay. It seems there were some aspects of your stay that you enjoyed, but there may have been some areas that you were not completely satisfied with. We are respectful of the opinions you have expressed and recognize that one person’s specific experience can only be judged by that individual. We do request that guests on the property please notify us of anything that does not meet their standards, as we are always willing to work with our guests to make sure you walk away feeling like your stay was money well spent. Please note that most of the changes we make at the resort level are a direct result of the feedback received from our guests and it is our sincere hope that in time, you will come to look back on your time with us in a more favorable light.Regards, Serene Lloyd

Dear Erin, We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Regards, Serene Lloyd

Dear Angellica, We are delighted to read that we were able to meet most of your expectations. It was truly a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Bojana, We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. As we aim to provide exemplary customer service to our valued guests and truly regret that we missed this mark with you.Regards, Serene Lloyd

Dear Henyl, Your rating indicates you did not have the best stay with us. We encourage our guests to provide us with their feedback regarding our services during their stay in order for us to be able to offer them the best memories and experiences of their vacations with us. We would have loved the opportunity to turn a round your experience. We hope to redeem your confidence in our resort and services one day in the future.Regards,Serene Lloyd

Hello Joanna,Hope all is well and our deepest apology for any inconvenience caused during your recent stay. We are asking kindly if you may advise of your travel dates and reservation confirmation number. So we may assist accordingly.Regards,Reservations Agent

Thank you for your 5-star feeback. It was our pleasure hosting you here at Zoetry Montego Bay and we hope to welcome you back home soon. Warmest regards,

Dear Arrmenthe, Thank you for your kind comments regarding your recent stay with us. Our team takes pride in extending the warmest hospitality and is thrilled that you enjoyed your stay. We will be sure to pass your kind sentiments to all the staff mentioned. They will be equally pleased to hear that they were able to contribute to your positive experience with us. We eagerly anticipate the opportunity to welcome you back home!Regards, Serene Lloyd

Dear Christal, It is such an absolute pleasure to read you had such an amazing time. Thank you for choosing our resort we look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Robert, Thank you for your excellent rating. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Vicky, We are you felt the warmth of our team members. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Valued Guest, We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. While we respect that opinions regarding food will always be subjective in nature, we are left remorseful if the meals were not up to your standard. Please note that our chefs are always willing to adjust meals to better reflect your expectations once a concern is brought to their attention.As we are constantly striving to improve all our services, we have taken note of your observation and we will send it to the correct department for review. Your feedback is truly valuable to us. Regards, Serene Lloyd

Dear Johanna, Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home.Regards, Serene Lloyd

Dear Tyrone, Thank you for your rating. We are happy you had a lovely stay and looking forward to welcoming you home.Regards, Serene Lloyd

Dear Alison, Thank you for your excellent rating. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Rosemary, Thank you for your excellent rating. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Elaine, We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. The details you have shared are certainly not the norm at our resort.Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. We understand that each client has different needs and requirements, although our wish is to satisfy all tastes, it is sometimes difficult to achieve. We primarily aim to fix any challenge to provide our guests with the best stay possible. Reports do confirm our team did offer alternate solutions to your challenges but unfortunately our solutions did not meet all your requirements. In light of this, we wish to extend a further apology for not being able to accommodate your requestAs we are constantly striving to improve all our services, we have taken note of your observation and we thank you for taking the time to share your feedback.Regards, Serene Lloyd

Dear Gabrielle, Thank you for taking the time to share. We are respectful of the opinions you have expressed and recognize that one person’s specific experience can only be judged by that individual. We have always sought to recruit socially engaging employees with pleasant personalities, as we are fully aware that our team members are our greatest assets, so it is disheartening if you felt like your experience did not reflect this. This type of feedback is certainly not the norm as we cater to diverse cultures. Training continues to be a vital part of our improvement plan and as such, we have shared your feedback with our management team for action as required.Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity.Regards, Serene Lloyd

Dear Jose, We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. We understand that each client has different needs and requirements, although our wish is to satisfy all tastes, it is sometimes difficult to achieve. As we are constantly striving to improve, we have taken note of your observation and we will send it to the correct department.Thank you for sharing. Regards, Serene Lloyd

Dear Olevene, Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. The challenges you have experienced is certainly not the norm at our resort. We are deeply sorry to read that we failed to meet your expectations and more importantly not having been informed whilst you were here in our hospitality as it would have given us an opportunity to primarily find a solution to any issues you were not happy with and more importantly ensure that you were then able to fully enjoy your holiday with us.We hope to redeem your confidence in future. Regards, Serene Lloyd

Dear Pedro, We are delighted to note that you will be retuning to our Resort. Thank you for choosing Zoetry Montego Bay. It was a pleasure hosting you. Regards, Serene Lloyd

Dear Christine, We are delighted to read you enjoyed your stay at Zoetry Montego Bay. We will be sure to share your kind comments with Jason. Thank you for choosing our resort as your vacation destination and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Manuella, Thank you for choosing Zoetry Montego Bay as your vacation destination. We are pleased to note we were able to meet most of your expectations and that you had a good stay with us. We look forward to welcoming you back home in the future. Regards,Serene Lloyd

Dear Misti, Thank you for taking the time to provide feedback. We are deeply sorry to read that we failed to meet your expectations in regards to food and more importantly not having been informed whilst you were here in our hospitality as it would have given us an opportunity to primarily find a solution to any issues you were not happy with and more importantly ensure that you were then able to fully enjoy your holiday with us. We appreciate your feedback and hope to redeem your confidence in future. Regards, Serene Lloyd

Dear April, Thank you for your excellent rating. It was a pleasure hosting you and we look forward to welcoming you back home to Zoetry Montego Bay in future. Regards, Serene Lloyd

Dear Kimko, Thank you for rating our resort. We are pleased to note you enjoyed your stay at Zoetry Montego Bay. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Fred, We are thrilled that you love our resort. Thank you for choosing Zoetry Montego Bay as your vacation destination and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Olivia, Thank you for sharing your review. We are pleased you enjoyed your stay and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Phillip, Thank you for your 5 star rating. We are thrilled you enjoyed your stay and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Sharonda, It is an absolute pleasure to read your stay with us was a great one. Thank you for choosing Zoetry Montego Bay and we hope to have the honor of hosting you once more in the future. Regards, Serene Lloyd

Dear Alexander, We are deeply sorry to read that we failed to meet your expectations and more importantly not having been informed whilst you were here in our hospitality as it would have given us an opportunity to primarily find a solution to any issues you were not happy with and more importantly ensure that you were then able to fully enjoy your holiday with us.Thank you for taking the time to share. Regards, Serene Lloyd

Dear Augustine, Thank you for choosing our resort as your vacation destination. We are thrilled you felt the warmth of our staff. It was truly a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Brad, Thank you for taking the time to share a review regarding your stay with us. Your feedback is truly valuable to us and our improvement. Regards, Serene Lloyd

Dear Edward, Thank you for choosing our resort as your vacation destination. Your feedback is truly valuable to us and greatly appreciated. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

Dear Talatha, We are thrilled you had a great experience at Zoetry Montego Bay. We look forward to creating more memories on your next visit. Regards, Serene Lloyd

Dear Je-Lisa, We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity.Regards, Serene Lloyd

Dear Jaqueline, Thank you for your excellent 5 star rating. We are thrilled you enjoyed your stay at Zoetry Montego Bay. It was truly a pleasure hosting you and we look forward to welcoming you home in the future. Regards, Serene Lloyd