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Opiniones de River Oaks Resort

2.5 out of 5
River Oaks Resort
590 River Oaks Dr, Myrtle Beach, SC

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 290 de 836 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 245 de 836 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 152 de 836 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 76 de 836 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 73 de 836 opiniones" "

7.8/10

Limpieza

7.2/10

Servicio y personal

6.6/10

Servicios

7.6/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Carlos, Lawrence MA.

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
El servicio de el recibimiento fue exelente, la limpieza no sirviò, en ningun momemento limpiaron donde nos hospedamos, mucho menos limpiaron los baños...no vuelvo
Se hospedó 3 noches en agosto de 2019
Respuesta de Rosalie, el 12 ago. 2019
Thank you Carlos for your review. I apologize for any inconvenience you and your family went through. I will report this to the staff. We do hope you come back and give us another try.

10/10 Excelente

Yamileth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Las instalaciones están muy cómodas. Vacaciones en familia son excelentes. El lugar cómodo y amplias instalaciones.
Se hospedó 3 noches en agosto de 2018
Respuesta de Rosalie, el 7 ago. 2018
Thank you so much for the review!!! It made us so happy!!

10/10 Excelente

Gloria, Stafford VA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estubo increíble River Oaks resort es un lugar donde puedes pasarla bien con tu familia muy comodo te sientes como en casa

8/10 Bueno

Yamileth, Maryland.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente estancia.
Me encanto el lugar y todo que tenía era exacto lo que describian en la reservación, muy cómodo para un viaje en familia ,recámaras muy amplias, una zona muy segura y paisajes muy lindos.

10/10 Excelente

Juan, charlotte nc

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente
Really good

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en junio de 2023

6/10 Aceptable

Heather

Viaje familiar con niños
No le gustó: Limpieza
The condo set up is nice. Our condo was covered in black hair, my son’s comforter had a white substance on it that looked suspicious and unwashed. The neighbors were doing drugs and it was blowing into our condos vent system. Some guy was asking my daughter weird questions at the pool. Security was horrible. People were inconsiderate of children being in the pool and smoking, doing drugs there, when none was allowed. The out door halls were full of trash and someone had a car hood on the 3rd floor?!?. This place is over priced compared to other condos in the area that have way more amenities.
Se hospedó 7 noches en julio de 2023

2/10 Terrible

iryna

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Customer service is not professional, was looking more than 1 hours to find a building, finally the third times reach customer service the building number was provided incorrectly, inside the room the front door luck was missing, toilets out of order, room is very poor quality and doesn’t cost this money I paid. Don’t recommend anyone
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Rob

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good
Villa was really nice. Master bedroom vent barely worked. Very little cold air came out of vent.
Se hospedó 2 noches en mayo de 2023

2/10 Terrible

John

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is disgusting. We had a late check in so we had to stay 2 nighy but i demanded a refund the next day and we left. There is MOLD in the units dirty q tips and toilet paper on the floors. The dishwashers have dirty dishes that smelled like they hed been in there a month. Do not waste your money. Absolutly the worst place ever to stay. And to top it off i had to fight to get my money back. Absolutely the absolute worst place on the face of the earth. Also staff has nerve to say "well good luck finding a new place".....less then 5 min we had a new 2 bedroom ocean front room booked for cheaper then this nightmare. Stay away from this place at all cost.
Se hospedó 4 noches en abril de 2023

2/10 Terrible

WILLIAM

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2022

6/10 Aceptable

Michael Robert

Le gustó: Servicio y personal
Close to the pool.. Did not like the fact that the check in closed at 5:00 PM. Did not like that no maid service at all.
Se hospedó 14 noches en agosto de 2022

2/10 Terrible

Arnett

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My family has rented condos at River Oaks fir several years. This has been the worst experience we have had. The unit was nicely decorated but it was not clean. One of the bedrooms had a horrible odor. We kept looking for a dead rodent because the room smelled so bad. There were spider webs everywhere. The patio area was disgusting. There was a nest of bugs and one dirty chair. The master bedroom had a broken bed that was propped up with a piece of cardboard. The second bathroom had a ceiling air vent that was barely hanging on the ceiling. The washer stopped working after one wash. And to top it off, in the second night we were locked out of the unit for two hours because the door code stopped working. We called every number we could find, only to get voice mail. We finally stopped a security guard driving in the parking lot. He called maintenance and they answered for him. The gentleman was rude and said he was only there for the owners and not renters. We finally find someone from beaches rentals to help reset the code when qe didn't even rent through beaches, yet we were expected to know to call them. Terrible experience.
Se hospedó 7 noches en agosto de 2022

8/10 Bueno

Beverly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice resort that needs better maids
My initial unit that i was assigned wasn't fit for human occupancy. It was filthy !!!! I went back to the office and let them know how gross it was and i wouldn't stay there. She called the super of the cleaning crew and was told it had been cleaned. I shared with her i didn't live in filth and i wouldn't there either. I was given a better unit that was much cleaner. It had a leaking toilet in one of the bathrooms and the screened patio had holes in the screens but was cleaner than the first unit. The cleaning crew definitely need to be retrained!!
Se hospedó 7 noches en julio de 2022

2/10 Terrible

Santana

Se hospedó 4 noches en julio de 2022

2/10 Terrible

Said

No le gustó: Limpieza
Se hospedó 3 noches en julio de 2022

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Roaches everywhere
Se hospedó 4 noches en julio de 2022

6/10 Aceptable

Sandra

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Poor condition and Outdated in THE FAIRWAYS
Booked 2 room for a FAMILY vacation. The rooms were on two different sites. One room was in good condition. The other room had a decent working air condtioner and excellant washer and dryer but it was dirty with ants and roaches. I deserve to have the cleaning fee returned since I had to clean and disinfect the condo. One bed only had three wheels. The toliet was cracked and the plumbing sucked.
Peeling Paint
Unfinished walls
Cracked toliet
The wheel bed frame
Se hospedó 5 noches en julio de 2022

4/10 Malo

Rosita

Se hospedó 4 noches en julio de 2022

2/10 Terrible

Abdelhaq

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A bad experience
The reception was Awful!!!!!!!No one knew what they were doing. And they sent us to the wrong and most disgusted place, and somebody’ suit cases were still in there. And after so many call, I finally got to talk to someone who could not help. So I had to look for a hotel the night and the rest of my vacation.
Se hospedó 4 noches en julio de 2022

4/10 Malo

Robert

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The condo was dirty. Had to clean the ceiling fan before putting on as dirt/dust was hanging off it. Carpet was stained and dirty. Had to keep shoes on. Expedia stated that hair dryer was included, was not, so had to buy one. Although picture showed pool was in back of condo, had to drive to one of the pools.
Se hospedó 7 noches en junio de 2022

2/10 Terrible

Nicholas Wilson

Viaje familiar con niños
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
My boyfriend and me booked a room on Expedia for 5/27/22. After we paid for the room, it said we owed $19 at property. Check in states it was at 3:00 pm. We arrived around 2pm. We were told check in was at 4 and we were unable to complete paperwork and staff member was very rude. We came back at 3:30 pm. The staff member did allow us to complete paperwork. We were then told we owed an additional $60 and 100 deposit. When asked about the price we paid on expedited, they said expedited had hidden fees and did not pay them fully for the room. States we still owed their resort fees. We paid the amount owed. We were unable to get into the room until 7pm. When we got into the room, the smoke alarm was going off. The office stated there was nothing they could do but maintenance would check it out the next morning. I asked if they were fine with the fact that we paid more money then was supposed to, didn’t get into the room until 7pm, and now will be up all night listening to a smoke alarm going off. We ended up taking the smoke alarm off the wall and took battery out.
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Margaret, Coatesville

Se hospedó 4 noches en junio de 2022

2/10 Terrible

Keshia

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
Rhis place had roaches. Theycwere cleaned to par. Covers were rolled up from previous guest and just thrown in the closets. Stove abd refrigerator was not cleaned. Frease spots all over rhe stove and the refrigerator had sticky red sauce over it
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

james

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I was happy
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Jeanne

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very nice
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The place was huge!, and very white and clean. Also in a nice, quieter area but definitely made you feel comfortable and at ease. Price was great too!
Se hospedó 2 noches en abril de 2022

10/10 Excelente

sherris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bday trip
Everything was nice always a pleasure stay there.
Se hospedó 2 noches en mayo de 2022

2/10 Terrible

Carla M

Se hospedó 1 noche en mayo de 2022
Respuesta de Management, el 27 may. 2022
Thank you

8/10 Bueno

Janice

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked the area because of convenience. The unit was nice but needs updating.
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Family Time
Unit was clean but definitely needed work Bathroom had some black mold between peeling wallpaper and shower It also needed painting. It could use more decor to make it a more welcoming place. Furniture was very comfortable Basically only slept there. Didn’t use stove or kitchen
Se hospedó 4 noches en mayo de 2022
Respuesta de Management, el 27 may. 2022
Thank you we will look into these concerns

2/10 Terrible

Kizzy

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was horrible. Bug infested, dirty linens, and rude customer service. I had to request a refund due to the conditions of the property.
Se hospedó 2 noches en abril de 2022
Respuesta de Management, el 27 may. 2022
Thank you we apologize that you had these issues

8/10 Bueno

LaTonya

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The pull out couch was broke but we made it work.
Se hospedó 2 noches en abril de 2022
Respuesta de Management, el 27 may. 2022
Thank you

10/10 Excelente

CAROLYN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
AMAZING
Se hospedó 2 noches en abril de 2022
Respuesta de Management, el 27 may. 2022
Thank you

2/10 Terrible

Christopher

Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I never stayed at River Oaks. They switched me to barefoot resort and the place was old furniture
Se hospedó 3 noches en abril de 2022
Respuesta de Management, el 27 may. 2022
thank you we apologize you had these issues

10/10 Excelente

Timothy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The scenery is absolutely beautiful
Se hospedó 2 noches en abril de 2022
Respuesta de Management, el 27 may. 2022
Thanks

6/10 Aceptable

Cliente verificado

Viaje de negocios
No le gustó: Limpieza
Se hospedó 2 noches en abril de 2022
Respuesta de Management, el 27 may. 2022
thank you

10/10 Excelente

Charlie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I was shocked
The hotel we stayed at was beautiful we did not expect to enjoy it that much that was our first time there and she loved it so we will definitely be coming back again for that special occasion
Se hospedó 3 noches en abril de 2022
Respuesta de Management, el 27 may. 2022
Thank You

2/10 Terrible

Roderick

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I requested handicap access because my husband couldn’t use stairs, when we finally got our room it was on the 3rd floor without elevators!
Se hospedó 3 noches en abril de 2022
Respuesta de Management, el 27 may. 2022
Thanks

10/10 Excelente

Jere

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was very nice, clean and safe.
Se hospedó 2 noches en abril de 2022

2/10 Terrible

Roderick

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en abril de 2022

4/10 Malo

Bryan

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the property was terrible
Se hospedó 2 noches en abril de 2022

2/10 Terrible

Ivory

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The room
Se hospedó 5 noches en abril de 2022

2/10 Terrible

Melissa

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza, servicio y personal, servicios
It was good
Se hospedó 4 noches en abril de 2022

10/10 Excelente

Lindsey Queen

Viaje en grupo, Viaje en pareja, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Loved it
Se hospedó 2 noches en abril de 2022

8/10 Bueno

Rise

Se hospedó 2 noches en abril de 2022

6/10 Aceptable

Jerith

Se hospedó 3 noches en marzo de 2022

10/10 Excelente

jason

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2022

4/10 Malo

Dana

No le gustó: Servicio y personal
Se hospedó 2 noches en diciembre de 2021