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Opiniones de Sandcastle Oceanfront Resort at the Pavilion

2.5 out of 5
Sandcastle Oceanfront Resort at the Pavilion
1802 N Ocean Blvd, Myrtle Beach, SC

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 208 de 1212 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 235 de 1212 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 266 de 1212 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 224 de 1212 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 279 de 1212 opiniones" "

5.8/10

Limpieza

6.6/10

Servicio y personal

5.6/10

Servicios

5.4/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Estefanny

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La verdad no me gusto no aparenta lo de las fotos nos hospedamos con mi familia y habían insectos en las camas que nos picaron y nos dio alergia no pudimos Dormir bien , durante el hospedaje no llegaron a limpiar tenía mal olor en pasillo no había aire acondicionado , la tina del baño se sentía que se unde y hacía ruido feo , Carpeta sucia no sirve el wifi tampoco había vista al mar como decía la descripción antes de rentar queríamos vista al mar y nada se eso .
Se hospedó 2 noches en septiembre de 2023
Respuesta de Max, el 11 sept. 2023
Estefanny,Thank you very much for your feedback on our resort; we greatly appreciate any assessment of our property and our provision of the guest experience. We do apologize that your stay did not meet your expecations, as our team works hard to ensure you have an anjoyable stay. We hope to have you again in the not too distant future!

10/10 Excelente

Araceli

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2023
Respuesta de Max, el 11 sept. 2023
Araceli, Thank you very much for your feedback on our resort; we greatly appreciate any assessment of our property and our provision of the guest experience. Our team works hard to ensure your stay is fulfilling to meet your expectations. We are thrilled to hear your positive feedback on your stay with us and we hope to have you again in the not too distant future!

4/10 Malo

Omar

No le gustó: Servicio y personal y condiciones de la propiedad
Stairway hallway carpet tear up discolor on it swimming pool area needs attention overhauling, when we arrived bathroom only have one towel and not bar soap, drawers not funcional out of alignment tracks malfunction, air conditioning blow straight to the bed couldn’t sleep without covering with two towels but the top of all beds are like sleeping on the floor. 😣
Se hospedó 4 noches en septiembre de 2023
Respuesta de Max, el 14 sept. 2023
Omar, Thank you for sharing your recent experience at Sandcastle Oceanfront Resort at the Pavilion, we always appreciate receiving guest feedback, it allows us to know what areas of the hotel are running smoothly and which areas need more attention. From your review it would appear that you encountered several issues that prevented you from enjoying your stay with us. Thank you again for your stay, it is only from unsolicited feedback like yours that we can continue to improve our guest experience.

6/10 Aceptable

Betitho

Se hospedó 1 noche en agosto de 2023
Respuesta de Alex, el 29 ago. 2023
Hello, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion. Feedback is always high appreciated to improving the resort experience for all of our guests. We'll have the sunshine ready for your next trip to Myrtle. We can't wait to see you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion

2/10 Terrible

Blanca

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Está en muy malas condiciones todo viejo y la limpieza es mala eso no debe de decir que es un Resort porque la propiedad es muy mala y el servicio también lo fue el check ok lo dieron tarde
Se hospedó 1 noche en agosto de 2023
Respuesta de Alex, el 13 ago. 2023
Hello, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion. Feedback is always high appreciated to improving the resort experience for all of our guests. We'll have the sunshine ready for your next trip to Myrtle. We can't wait to see you ahain soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion

4/10 Malo

Rosa I

Viaje familiar
No le gustó: Comodidad de las habitaciones
Mal servicio nos dieron la habitación después de casi 2 horas del horario que dicen están las habitaciones lista y las tarjetas de usar para entrar a la habitación no servían que porque usábamos mucho el celular nunca había escuchado eso pero ni modo y nesecitan remodelar están mal las habitacion
Se hospedó 2 noches en julio de 2023
Respuesta de Alex, el 3 ago. 2023
Hello, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion! Feedback on your resort experiences is always highly appreciated. We look forward to hosting you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion

10/10 Excelente

ELizabeth

Se hospedó 3 noches en junio de 2023
Respuesta de Alex, el 11 jul. 2023
Elizabeth, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion! Feedback on your resort experiences are always highly appreciated. We look forward to hosting you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion

2/10 Terrible

Carlos

Se hospedó 1 noche en julio de 2023
Respuesta de Alex, el 11 jul. 2023
Carlos, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion! Feedback on your resort experiences are always highly appreciated. We look forward to hosting you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion

6/10 Aceptable

Dania

Viaje familiar
La estufa no servía no limpiaron mi abitacion y no dejan suficiente papel de baño tampoco el comedor está fatal
Se hospedó 2 noches en julio de 2023
Respuesta de Eric , el 6 jul. 2023
Acepte nuestras más sinceras disculpas por los inconvenientes que experimentó durante su estadía aquí. Nos esforzamos para asegurar que nuestros huéspedes estén 100% satisfechos durante su estadía. Trabajamos constantemente para mejorar nuestros servicios y sus comentarios se utilizarán para mejorar la capacitación.

4/10 Malo

Neptali

Se hospedó 2 noches en julio de 2023
Respuesta de Alex, el 26 jul. 2023
Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion! Feedback on your resort experiences is always highly appreciated. We look forward to hosting you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion

6/10 Aceptable

Merlin

Se hospedó 1 noche en mayo de 2023
Respuesta de Eric , el 27 may. 2023
Thank you for leaving a review. We’re so glad you were able to visit us at Sand Castle Oceanfront Resort At The Pavilion. Our team is always working to offer the best services to our guests. We hope you’ll have a chance to come back soon

6/10 Aceptable

Ivonne

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
DESCUIDADO EL ELEVADOR PARECIA LICUADORA!
Respuesta de Andrew , el 21 abr. 2023
Ivonne, We sincerely apologize that your stay didn't live up to expectations. Please know we are working hard on repairing our property and hope to have you back with us in the future.All the best,Andrew Maffei General Manager Sandcastle Oceanfront Resort at the Pavilion

8/10 Bueno

SHIRLEY

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Andrew , el 7 mar. 2023
SHIRLEY,We are so pleased you enjoyed your stay with us.We would like nothing more than to have you back with us on your next vacation.All the best,Andrew MaffeiGeneral Manager Sandcastle Oceanfront Resort at the Pavilion

10/10 Excelente

Marleny

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Excelente
Se hospedó 2 noches en septiembre de 2022
Respuesta de .gm, el 19 sept. 2022
Thank you for your feedback. We hope you stay with us again soon

4/10 Malo

Jorge

Se hospedó 2 noches en septiembre de 2022

2/10 Terrible

Alberto

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fue de lo peor el personal muy rasitaslas abitaciones muy sucias con mal olor todo en mal estado fue mi peor esperiencia que tube
Se hospedó 3 noches en julio de 2022
Respuesta de gm, el 25 jul. 2022
Thank you for your feedback.

6/10 Aceptable

patricia

Le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en julio de 2022
Respuesta de Michael, el 24 nov. 2022
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.

2/10 Terrible

Jose

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Miy sucio todo mal servicio los banos
Se hospedó 4 noches en julio de 2022
Respuesta de gm, el 24 jul. 2022
Thank you for your feedback.

2/10 Terrible

Ever

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N/A
Se hospedó 3 noches en julio de 2022
Respuesta de gm, el 13 jul. 2022
Thank you for your feedback.

6/10 Aceptable

Dora

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en julio de 2022
Respuesta de Michael, el 24 nov. 2022
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.

8/10 Bueno

Antonio

Viaje familiar con niños
El toilet está quebrado
Se hospedó 4 noches en junio de 2022
Respuesta de gm, el 28 jun. 2022
Thank you for your feedback.

6/10 Aceptable

Luis A

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Que no estubo la abitacion frente al mar
Se hospedó 2 noches en abril de 2022
Respuesta de gm, el 5 may. 2022
Thank you for your feedback

10/10 Excelente

Francisco

Se hospedó 2 noches en abril de 2022
Respuesta de GM, el 14 abr. 2022
Thank you for your feedback.

10/10 Excelente

Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo bueno
Se hospedó 2 noches en agosto de 2021
Respuesta de GM, el 21 sept. 2021
Thank you for your feedback.

6/10 Aceptable

Norma

Se hospedó 3 noches en agosto de 2021
Respuesta de Michael, el 24 nov. 2022
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.

6/10 Aceptable

Dina

Viaje familiar
No le gustó: Limpieza y servicios
No dan buen servicio
Se hospedó 3 noches en agosto de 2021
Respuesta de Michael, el 24 nov. 2022
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Malas condiciones , etc
Se hospedó 3 noches en agosto de 2021
Respuesta de GM, el 21 sept. 2021
Thank you for your feedback.

6/10 Aceptable

Argelia

Se hospedó 3 noches en julio de 2021
Respuesta de Michael, el 24 nov. 2022
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.

6/10 Aceptable

Juan

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
La dirección que recibi en el correo era diferente media hora de diferencia cuando llego al hotel la ducha no tiene cortina de baño y la tina no la habían lavado y habían manchas de pipi por todos lados
Se hospedó 3 noches en julio de 2021
Respuesta de Michael, el 24 nov. 2022
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.

6/10 Aceptable

Tish

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
I didn’t like the big space under the door. Looks like someone arm could fit under it. Clean room a few things was messed up with the room but other than that the stay was nice.
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Ruth

Viaje en pareja
No le gustó: Condiciones de la propiedad
Good view of the ocean from our room. Lobby is small, limited amenities, dated rooms, one slow elevator that is used also by the cleaning staff, so often crowded. Constant smell of canibus in most areas.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Iesha

Se hospedó 2 noches en abril de 2024
Respuesta de Tommy Front desk, el 5 may. 2024
Lesha,Good evening. I want to thank you for writing a review for our resort here at Sandcastle. I am so glad we have met your expectations and we hope to see yopu in the near future

10/10 Excelente

Taniesha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved the ocean view!!! Parking was kinda hard to find but the parking garage was not a far walk overall I enjoyed my stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk, el 30 abr. 2024
Taniesha, Thank you for choosing Sandcastle Oceanfront Resort at the Pavilion for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

4/10 Malo

james

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
People loud
Se hospedó 3 noches en abril de 2024
Respuesta de Front Desk, el 30 abr. 2024
james, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 Bueno

Ronald

Viaje con mascota
Le gustó: Servicio y personal y servicios
Staff was friendly. Hotel carpet in hallway and room was spotted and worn. For what I paid it was acceptable.
Se hospedó 3 noches en abril de 2024
Respuesta de Front Desk, el 26 abr. 2024
Ronald, Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

8/10 Bueno

Martin

Respuesta de Front Desk, el 26 abr. 2024
Martin, Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Donna

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst hotel I ever stayed at
Se hospedó 4 noches en abril de 2024
Respuesta de Tommy, el 22 abr. 2024
Good evening Donna,I want to thank you for taking your time out to write a review about our Resort. I want to apoligize for not meeting your expectations. We are working hard to get better every day. We hope we can earn your respect and approval in the future.

4/10 Malo

Megan

Viaje en pareja
No le gustó: Servicio y personal y servicios
Check in was a nightmare. I don’t know if they need to hire housekeeping help or what, but I had to wait in the lobby for 6 hours to check in, I didn’t get a room until 9 pm after standing in the hot lobby forever. But they definitely expected us out by check out time, so I lost an entire day due to this and no refund in sight.
Se hospedó 4 noches en abril de 2024
Respuesta de Front Desk, el 17 abr. 2024
Megan, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Felicia

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked that it was convenient to the beach and the stadium we had to attend was close. But the accommodations was horrible. It took 3 days to get a set of pots for our room. There was never enough wash cloths and towels and not enough parking. The hallways were filled with trash all day but the room was clean.
Se hospedó 3 noches en abril de 2024
Respuesta de The Sandcastle team, el 13 abr. 2024
Felicia, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 Bueno

Vivian

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was lovely, my daughter enjoy her birthday. Price was on point. Have to do it again.
Se hospedó 3 noches en abril de 2024
Respuesta de The Sandcastle team, el 13 abr. 2024
Vivian,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Katie

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Our room smelled horrible and there was mold in the closet where the extra pillows were. It’s very outdated and the couch needs to go in the trash. Plus they failed to tell us that the indoor pool and hot tub was out of commission, so there wasn’t really much for us to do at the hotel when it was cold or raining. However the sheets were clean, beds were comfortable, and bathroom was clean.
Se hospedó 3 noches en abril de 2024
Respuesta de The Sandcastle team, el 13 abr. 2024
Katie, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 Excelente

Sonya

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Perfect ocean view. Nothing to dislike.
Se hospedó 2 noches en marzo de 2024
Respuesta de The Sandcastle team, el 13 abr. 2024
Sonya,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excelente

Erika, Charlotte

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza
The property is located on a beautiful beachfront and well worth the priceless views.
Se hospedó 2 noches en abril de 2024
Respuesta de Rochelle, el 10 abr. 2024
Dear Erika,Thank you for your 5 star review! The team at Sandcastle was thrilled to have you and we are glad your enjoyed the view as much as we do. We look forward to your next visit!

2/10 Terrible

Nicole

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
Horrible experience. Didn’t check into my room until 8:30PM when check in is at 4pm. Complete waste of my time as I had to stand in the lobby for hours waiting to get to my room. No one brought any clean towels the entire time I was there. There was trash and sheets in the hallway in across from my room all day. There isn’t even a bathroom in the lobby so people had to walk to the building next door to use the bathroom while waiting for hours to check in. There is hardly any parking. Will never stay here again
Se hospedó 3 noches en abril de 2024
Respuesta de Rochelle, el 10 abr. 2024
Dear Nicole,Thank you for choosing our resort for your stay in Myrtle Beach. The Sandcastle team will be working to improve our services across the board.We hope to see you on your next visit to the Grand Strand.

6/10 Aceptable

Kristy

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza
It’s not really for families. You could hear everything going on around you. Quiet times not enforced. Partying till 4am by the pool. The locks on the door are worn out especially the connecting room. It could use some updating, some things were wore down. The staff was friendly. It’s located within walking distance of the “strip” if your there for a good time or no kids it would be great.
Se hospedó 3 noches en abril de 2024
Respuesta de The Sandcastle team, el 13 abr. 2024
Kristy, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 Malo

Sabrina

Viaje familiar con niños
No le gustó: Limpieza y servicios
It took over a hour and a half to check in after i was told they would call me as soon as the room was ready. I room overlooked 50 plus bags of trash daily.several lights in the room did not work after a call to the front desk no one ever showed up . The bathroom light would not come on . Had to use the stais because the elevator was so slow. I killed 3 roaches. Hallways were very noisy smelled like weed.
Se hospedó 3 noches en marzo de 2024
Respuesta de The Sandcastle team, el 13 abr. 2024
Sabrina, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 Aceptable

Edgar

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Waited for at least an hour to check in. People were complaining about the conditions of the rooms and I have to hear all these complaints while I am waiting to check in at this hotel. I have to say that the receptionist took it very professional although there were some people yelling and screaming.
Se hospedó 1 noche en abril de 2024
Respuesta de The Sandcastle team, el 13 abr. 2024
Edgar, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Michel, Saint Jean sur Richelieu

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
we call to have a high stair room, they agree but when we arrived they got us a room on the first floor. we found death big insect in the bathroom. so we leave one day before our check out Very bad place
Se hospedó 3 noches en marzo de 2024
Respuesta de The Sandcastle team, el 13 abr. 2024
Michel, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Brenda

Viaje familiar, Viaje familiar con niños
No le gustó: Servicio y personal
They did not have my room ready at check in time me and my family waited inside the car and received no phone call for 3 hours. Previous experiences were fine just this time I had to ask for a refund due to poor customer service.
Se hospedó 1 noche en abril de 2024
Respuesta de The Sandcastle team, el 13 abr. 2024
Brenda, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 Malo

Katlin

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Couldn’t sleep from drunk teens beating on the door all night playing music loud as heck at 3 am tell front desk and they do nothing . My daughter slept most of the day from being up all night because they were loud slamming the doors playing football in the hallway
Se hospedó 3 noches en abril de 2024
Respuesta de The Sandcastle team, el 13 abr. 2024
Katlin, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.