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Opiniones de Radisson Hotel New York Wall Street

4 out of 5
Radisson Hotel New York Wall Street
52 William St, New York, NY

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 378 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 344 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 134 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 79 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 66 de 1001 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

5.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

luis

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Habitación estaba remodelada pero el ascensor está muy deteriorado. Gran ubicación. El personal muy atento.
Se hospedó 4 noches en noviembre de 2022
Respuesta de Customer Service, el 21 nov. 2022
Gracias por tomarse el tiempo para compartir su evaluación con nosotros, Luis.Nos alegra saber que tuvo una gran experiencia con nosotros y que disfrutó de nuestro amable personal y nuestra excelente ubicación. Nos preocupamos por la satisfacción de nuestros huéspedes, por lo que agradecemos que nos haga saber qué podemos hacer para que su estadía sea perfecta. Nos aseguraremos de comunicar sus comentarios sobre el estado de nuestros ascensores a nuestro equipo.Esperamos poder compartir una experiencia aún más placentera contigo pronto.

10/10 Excelente

Oscar

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2020
Respuesta de g, el 24 feb. 2020
Thank you for your lovely review

8/10 Bueno

Giovany, Mexico

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place to be for 1 or 2 days. Excellent location and service
Se hospedó 2 noches en enero de 2020
Respuesta de G, el 24 ene. 2020
Thank you so much for you lovely review.

10/10 Excelente

Enrique

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La atención del personal fue bastante buena, el hotel estaba en una ubicación bastante buena
Se hospedó 6 noches en noviembre de 2019
Respuesta de G, el 5 dic. 2019
Thank you for your feedback..

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bed Was incredibly comfortable and the staff were wonderful. It’s a pity the water fountains to fill up bottles didn’t work and we had to go to the gym to get water.
Se hospedó 3 noches en noviembre de 2019
Respuesta de G, el 2 dic. 2019
Thank you for your feedback we appreciate all guest input.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very comfortable bed, quiet, efficient and with a very hopping restaurant / bar next door, The Bailey.
Se hospedó 3 noches en noviembre de 2019
Respuesta de G, el 17 nov. 2019
Thank you for your wonderful review

8/10 Bueno

Guadalupe, Mexico

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Me encanto la ubicación, a solo media cuadra del metro Wall Street y 1 milla del Ferry. No me gusto que esta viejo, eso no significa que esté descuidado.
Se hospedó 3 noches en noviembre de 2019
Respuesta de G, el 12 nov. 2019
Thank you for your kind feedback.

8/10 Bueno

PAULA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación y excelente atención de todo el personal , 100% recomendable !!
Se hospedó 4 noches en octubre de 2019
Respuesta de g, el 6 nov. 2019
Thank you for your feedback we value all guest reviews.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mi única queja es el tamaño del baño
En cuanto a precio, es de las mejores opciones en el centro financiero. La habitación es muy cómoda pero el baño me pareció extremadamente pequeño, todo, no solo la ducha que también era diminuta. Por lo demás, no tengo quejas en la limpieza ni en el estado del hotel o de la habitación. El wifi funcionaba muy bien.
Se hospedó 4 noches en octubre de 2019
Respuesta de G, el 21 oct. 2019
Thank you for your kind review.

10/10 Excelente

Nora E

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de Radisson, el 27 sept. 2019
Nora, Thank you for your 10 out of 10 review! We are glad you enjoyed your stay and do hope to welcome you back soon. Have a great night!

2/10 Terrible

Roberto

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Necesita ser remodelado urgentemente.
Lo unico bueno es la ubicación. El aire acondicionado demasiado ruidoso q no deja dormir, no hay caja de seguridad en la habitación, la alfombra de la habitación muy vieja y sucia, la ducha incomoda y la plancha que estaba disponible en la habitación me mancho’ una camisa.
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay at Wall Street!!!
Very nice and calm hotel in the heart of Wall Street. Just one issue, some machines make noise during all the day.
Se hospedó 10 noches en julio de 2019
Respuesta de David, el 30 ago. 2019
Thank you for you kind review. We are very pleased that you enjoyed your stay with us.

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La situación en pleno Wall Street no estaba nada mal si te quieres alojar en el sur de Manhattan.
Se hospedó 4 noches en agosto de 2019
Respuesta de David, el 30 ago. 2019
Thank you for you kind review. We are very pleased that you enjoyed your stay with us.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal
Primer noche una habitación d menor precio, la cocina un chiste y aeromexico lo mas decepcionante, en especial los del frontdesk ny
Se hospedó 6 noches en agosto de 2019
Respuesta de David, el 30 ago. 2019
We apologize for the issues you found with your stay with us. I will share your concerns with my team. We hope to see you back again soon.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza
El hotel es un poco antiguo, aquí no pasaría de tres estrellas aunque la verdad que todo limpio y muy correcto.
Se hospedó 7 noches en agosto de 2019
Respuesta de David, el 30 ago. 2019
Thank you for you kind review. We are very pleased that you enjoyed your stay with us.

10/10 Excelente

Edgar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en agosto de 2019
Respuesta de David, el 30 ago. 2019
Thank you for you kind review. We are very pleased that you enjoyed your stay with us.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2019

8/10 Bueno

leticia

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Excelente ubicación y buen descanso
Todo estuvo bien. El hotel está super ubicado, la habitación es muy pequeña pero la cama muy cómoda y todo lo necesario. Buen descanso. No es hotel ruidoso, solo los portazos de otros clientes a las 6 am que son muy molestos. Total falta de respeto pero no es culpa del hotel.
Se hospedó 3 noches en junio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en marzo de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La degustación de vino y que siempre tienen café agua m, te, y snacks
Se hospedó 1 noche en marzo de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me gusto la mesa de snacks todo el día . La cafetera extraordinaria El mejor café
Se hospedó 4 noches en marzo de 2019

10/10 Excelente

Edgar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comodidad
Hotel ideal por ubicación y servicios
Se hospedó 7 noches en febrero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super excelente el servicio. La chica de recepción excepcional
Se hospedó 3 noches en enero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Ubicación inmejorable Zona tranquila, la prefiero al Midtown Con metro justo al lado Cama comodísima Habitaciones reformadas Baño pequeño Secador potente Plancha y tabla Calefacción ruidosa De ambiente joven, pero muy tranquilo
Se hospedó 5 noches en diciembre de 2018

8/10 Bueno

María José

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación y todos muy amables
Se hospedó 4 noches en diciembre de 2018

2/10 Terrible

Eduardo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I booked a studio suite at the Radisson Wall Street. I chose this hotel because it is located near the Staten Island Ferry and wanted to walk there the next morning at 5:00 am to take the ferry to the NYC Marathon. When I arrived at the Radisson the front desk told me that my booking was transferred to the Holiday Inn Lower East Side approximately 5 trains stops away. I was very upset that no notice was ever provided to me and in fact had received a reminder email of my Radisson booking only a few days prior. Needing a place to stay for the night, I took a train to the Holiday Inn. I was charged the full price at the Holiday Inn despite the fact that there was no suite available. Overall, horrible experience. I was treated with disrespect by both hotel chains.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 6 nov. 2023
Hello Eduardo,We sincerely apologize for the inconvenience and frustration you experienced regarding your booking at our hotel. The situation you've described is genuinely regrettable, and we deeply empathize with the challenges you faced due to the unexpected transfer and lack of notice.We're currently addressing a transition period, whereby reservations have been redirected to alternative accommodations. While we've strived to communicate these changes effectively, we recognize that, in some cases, this information may not have reached all our valued guests in a timely manner, causing unexpected disruptions to your travel plans.We understand your disappointment in not receiving the suite you booked and for the inconvenience of being relocated to a different hotel without prior notice. Your dissatisfaction is entirely warranted, and we apologize for the inconveniences you encountered upon your arrival.We're working diligently to rectify these issues and ensure better communication and service in the future. Please accept our apologies for the disappointing experience you encountered. We value your feedback and will utilize it to improve our operations and prevent similar situations from happening again.

8/10 Bueno

Linnette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023
Respuesta de Customer Service, el 28 abr. 2023
We appreciate your lovely rating, Linnette!The satisfaction of our guests is important to us so we can't wait to see you back again at Radisson Hotel New York Wall Street soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Bueno

Jenny

Le gustó: Servicio y personal
Se hospedó 7 noches en abril de 2023
Respuesta de Customer Service, el 8 may. 2023
Thank you for the 4-star rating, Jenny!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Radisson Hotel New York Wall Street. Thank you again for sharing!

4/10 Malo

Lars

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en enero de 2023
Respuesta de Customer Service, el 18 ene. 2023
We appreciate you sharing your concerns with us, Lars.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 Malo

Aryeh

Se hospedó 4 noches en enero de 2023
Respuesta de Customer Service, el 18 ene. 2023
We appreciate the feedback, Aryeh.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 Malo

Vignesh

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad

4/10 Malo

Kayo

Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Need to improve customer service via phone
Respuesta de Customer Service, el 17 ene. 2023
We appreciate you taking the time to reach out to us, Kayo.We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience and see what we can to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.

2/10 Terrible

PAUL

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Room did not have a thermostat and heat was on high. Had to open window for cool air. There were no irons or ironing boards
Se hospedó 2 noches en enero de 2023
Respuesta de Customer Service, el 15 ene. 2023
We appreciate the feedback, Paul.It's unfortunate you had such challenges during your stay with us. We're disheartened our temperature control system didn't meet your expectations. It's important to us that our guests feel relaxed and comfortable during their time with us. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We hope you allow us the chance to host you again soon for a more positive experience.

10/10 Excelente

Jetesha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very helpful staff, clean rooms, amazing location.
Respuesta de Customer Service, el 11 ene. 2023
Thanks for sharing the excellent review with us, Jetesha!We're so glad that you had an exceptional experience at Radisson Hotel New York Wall Street from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. It's great you found your room to be well refreshed. Our prime location is in the heart of the city. We look forward to welcoming you back again soon!Thank you again for taking the time to leave your feedback!

8/10 Bueno

Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Based on the other reviews, I was surprised to find this hotel in decent shape and very clean. Check-in was super easy and the parking garage is right around the corner. The rooms are very basic (they don't have coffee machines or irons etc..) but it was absolutely perfect for a one-night stay. The heater wasn't loud, as other reviews mentioned, and the room's temperature was easily changed. I'll definitely consider going back here the next time I visit NYC.
Respuesta de Customer Service, el 10 ene. 2023
Thanks for the excellent review, Mark!We're delighted your time at Radisson Hotel New York Wall Street was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our clean rooms and efficient check-in process as well as our ample parking. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

2/10 Terrible

Joseph

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely DISGUSTED with Radisson. My wife and I returned to our room from a holiday party around 2 AM. Shortly after returning, a man barges into our locked room! My wife is completely undressed, we’re both in shock, and after a brief confrontation the man leaves. We find out shortly after that it was a hotel employee!! He was on probation, left completely unsupervised (no mgmt. on staff), and given unbridled access to hotel systems. We also learned that he is not someone who would otherwise have room access, like a maintenance or cleaning employee would - he specifically created a key for OUR room! I believe he had bad intentions… we are traumatized by this incident. A complete failure in hotel security and negligent hiring. After an initial phone call, hotel management has disappeared. Stay away from this hotel at all costs.
Respuesta de Customer Service, el 9 ene. 2023
We appreciate the feedback, Joseph.We deeply regret the challenges you had during your time with us. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold ourselves to a much higher standard of service so we'll be sure to address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Aceptable

jeremy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Deçu
Nous avons dormi une seul nuit. Nous avons une suite . Nous avons été déçu pour le prix payer. Comme nous sommes rentrer il y avait une forte odeur de cigarette, le frigo pas nettoyer, pas de couverture ni d oreiller pour nos enfants qui dormait dans le fauteuil lit , il manquer une rideaux pour la nuit ,pas de wifi dans la chambre, il y avait des taches sur la moquette. Je ne reviendrais pas
Se hospedó 1 noche en diciembre de 2022
Respuesta de Customer Service, el 2 ene. 2023
Merci pour votre retour, Jérémie.Nous sommes déçus d'apprendre que vous n'étiez pas entièrement satisfait de votre expérience avec nous. Nous nous engageons à fournir à nos clients un service de qualité et des chambres confortables. Il est regrettable de savoir que vous pensiez que nous aurions pu faire un meilleur travail, mais nous sommes convaincus que nous pouvons vous offrir une expérience plus positive à l'avenir.Nous serions ravis de vous accueillir à nouveau et de vous offrir la merveilleuse expérience pour laquelle nous sommes devenus connus ici.

4/10 Malo

Charissa

No le gustó: Servicios y condiciones de la propiedad

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Ne mérite pas un 4 étoiles
On a eu un sérieux problème avec le climatiseur qui nous a empêché de dormir à cause du fort bruit. Le climatiseur se déclenche automatiquement toutes les 15 min en moyenne ce qui est gênant car vous vous habituez jamais au bruit. Vous ne pouvez ni l’éteindre ni changer la température en plus. Aussi, pas de Wi-Fi dans les étages supérieurs. Le point positif est bien évidemment sa proximité du metro et autres monuments du quartier financier.
Se hospedó 2 noches en diciembre de 2022
Respuesta de Customer Service, el 30 dic. 2022
Nous apprécions les commentaires.Nous sommes déçus que votre temps avec nous n'ait pas été idéal. Nous nous soucions profondément du confort de nos clients, nous regrettons donc les difficultés que vous avez rencontrées avec le système de contrôle de la température dans votre chambre. Merci d'avoir porté cela à notre attention. Nous nous assurerons de répondre à vos préoccupations avec les membres appropriés de notre équipe de direction à l'avenir.Nous espérons que vous nous donnerez bientôt une autre occasion de partager une expérience plus positive avec vous.

10/10 Excelente

Roberto

Se hospedó 3 noches en diciembre de 2022

6/10 Aceptable

Paris

2/10 Terrible

Luiza

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed for 2 nights and my experience wasn’t pleasant at all. The reception lady was rude and not welcoming from the beginning, the room was dirty and in the morning I revealed cow roach climbing out the bed, it was disgusting. When I went down to the reception, lady did not seem to be surprised and she told she sent someone to the room, but 2 hours later my room still was the same and no one came. If you are looking for a hotel in this area, there are multiple nice options and even cheaper. It’s very disappointing to have such experience for this big brand!
Respuesta de Customer Service, el 20 dic. 2022
Thank you for taking the time to submit this feedback, Luiza.We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our management team moving forward.We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.

4/10 Malo

Neal

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Location is excellent, a short walk from Stock Exchange and WTC. Apart from that though it doesnt have a lot more; it feels run down and neglected with closed bar and next to no communal areas. Lifts are in a poor state, especially the controls; ice machines in corridors dont work. Upside, it was clean
Respuesta de Customer Service, el 20 dic. 2022
We appreciate the time you’ve taken to share your feedback, Neal.Although we’re delighted to hear that you enjoyed our clean accommodations and ideal location, it’s disappointing to hear that you weren't completely satisfied with our elevator service and condition of our rooms. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please know that your concerns will be addressed to the appropriate members of our management team moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.

4/10 Malo

Matthew

Se hospedó 1 noche en diciembre de 2022
Respuesta de Customer Service, el 20 dic. 2022
Thank you for sharing your feedback, Matthew.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 Bueno

Cliente verificado

6/10 Aceptable

Meghan

Viaje familiar
Le gustó: Limpieza
Great area with lots to do within walking distance. The first room I was given did not have working heat and it was unbearably cold. Thankfully, the staff was great and relocated me super fast. The next room was warmer, but I still couldn’t adjust the temperature. The property is pretty outdated as well. For the price and location, I’d stay here again
Respuesta de Customer Service, el 19 dic. 2022
Thank you for taking the time to share your feedback, Meghan.It's great you had a pleasant stay with us. We're happy you enjoyed our ideal location and kind staff. However, we're disappointed your time with us was less than ideal and that you had such challenges with our room temperature controls. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward.We look forward to hosting you again soon for a more positive experience.

2/10 Terrible

Mario

Viaje de negocios, Viaje en pareja
No le gustó: Condiciones de la propiedad
This place needs a major upgrade, the elevators look dirty, the bathrooms are so uncomfortable.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Customer Service, el 14 dic. 2022
We appreciate that you took the time to share your feedback, Mario.We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.

10/10 Excelente

Karl-Heinz, Berlin

Se hospedó 6 noches en diciembre de 2022

4/10 Malo

Kimberly

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Overall, I want to say the staff was very helpful and kind, trying to fix the problems that they could control. It was a decent location; close to the subway. The property, however, was pretty awful. There was no thermostat in our room, so we walked in and it was super stuffy and hot. A staff member came up to adjust our temperature manually, but said the only options were full-blast AC or opening the window; we had him crack the window but then got bugs and noise from Wall Street all night. The room was not clean; there were used tissues and trash beside the bed. I chose the 14th floor because they said the wifi would reach to that floor (my other option being the 19th floor), but the wifi didn't work on the 14th anyway. Wouldn't recommend this hotel.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Customer Service, el 9 dic. 2022
Thank you for sharing your review, Kimberly.It's pleasing to hear you enjoyed our friendly and kind staff. We truly value your feedback regarding our temperature control system, soundproofing, cleanliness and internet access. We'll take this into consideration as we move forward to improve for the future.We look forward to hosting you again next time you're in town.