Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

Dear Antonio, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry that your experience did not align with your expectations. Your feedback will be shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Yulisa, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Antonio, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Vladimir, Thank you for sharing your feedback with us. We apologize for the odors and clogged bathtub drain you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret any inconvenience caused. Rest assured, we will address these issues promptly to ensure they are resolved for future guests. Your comments are valuable to us as we strive to improve our services. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely,Hotel Management

Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

Dear Polo, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Carla, We are thrilled to hear you had a pleasant experience at Extended Stay America. Thank you for your kind words! We strive to provide excellent service and accommodations to all our guests. We hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management

Thank you for your positive feedback.

Dear John, Thank you for staying at Extended Stay America. We were so pleased to read your kind words about how much you enjoyed your recent visit to the area. Thank you for your comments about our hotel location. We are glad you appreciated our convenient location close to area restaurants and shopping. Thank you for being our guest. We hope to have you return soon.Sincerely,Hotel Management

Thank you for postive feedback.

Dear Ernesto, Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management

Dear Carmen, Thank you for sharing your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Also, we take noise concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future. Sincerely, Hotel Management

Dear Carmen, We're sorry to hear that the cleanliness did not meet your expectations. Providing a clean and comfortable environment is a top priority, and we apologize for any inconvenience you experienced. Your feedback is valuable, and we will address this matter to ensure a better experience for our guests in the future. If your travels bring you back to the area, we hope to have the opportunity to regain your trust with an improved stay. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We take these incidents seriously, and thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management

Dear Raul, Thank you for staying with us and reviewing your experience. We never intend to disappoint; therefore, we regret not meeting your expectations regarding our parking fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We hope to have another chance to provide you with a better experience.Sincerely,Hotel Management

Thanks for the great review!We hope that you will visit us again the next time that you are in town.

Thanks for your feedback.

Dear Anderson, Thank you for staying with us. We were disappointed that you felt the price did not meet your expectations. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. Your feedback is essential as we continually focus on advancing our guest experience. We value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management

Thank you for your feedback. We hope that you give us another chance in the future.

Dear Abilio, Thank you for sharing your concern with us. We apologize for any inconvenience caused by our deposit policy. We strive to be transparent and inform guests of these charges on all booking platforms. The deposit is meant to cover any incidental charges that may occur during your stay and is refundable. We regret if this was not adequately communicated to you. Please allow us to evaluate the situation to see what went wrong. Meanwhile, if you are in doubt and would like to review your charges further, please feel free to reach out to our hotel directly. We look forward to hearing from you.Sincerely,Hotel Management

Thank you for your feedback. We hope that you give us another chance in the future.

Thank you for your feedback. We hope that you give us another chance in the future.

Glad to read that you enjoyed your stay. We hope that you will stay with us again the next time you are in town.

Thank you for your feedback. We hope that you give us another chance in the future.

Mario, Thank you for your positive feedback. We hope that you visit us the next time you are in town.

Dear Edgar, Thank you for being our guest. We are sorry for not meeting your expectations and giving you a relaxed time. Our front desk team is available round the clock to help you. Your feedback is important to us and will be addressed adequately. We understand the difficulties which impacted your time with us. Please let us change your experience to a seamless and memorable one on your next visit.Sincerely,Hotel Management

Thank you for your positive feedback.

Dear Enrique, Thank you for sharing comments about your stay at Extended Stay America. We are happy you like our hotel’s location and found the price reasonable and affordable. However, we strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with the staff attitude. We have shared your feedback with our team to ensure the importance of good customer service and making our guests feel welcome. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management

Dear Nicole, Thank you for sharing your feedback. Our team is dedicated to providing each guest with an exceptional stay. Therefore, we regret this was not your impression. We hope you will accept our sincere apologies for not addressing your concerns promptly and for the inconvenience caused. We hope you will consider allowing us the opportunity to make it up to you next time you revisit Elizabeth.Sincerely,Hotel Management

Dear Sergio, Thank you for sharing your candid review. We always want our guests to enjoy everything our hotel has to offer. However, we regret that the variety of our complimentary grab-and-go breakfast has greatly impacted your overall stay. When we receive feedback like this, it is always shared with our brand leaders to see what we can do to enhance our guest’s satisfaction moving forward. We hope this issue is not too much of an inconvenience and that you will stay with us again.Sincerely,Hotel Management

Dear Gustavo, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Once again, we hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Thank you for your kind review. We hope you will stay with us again the next time you are in town.

Thank you for your feedback

Magarito, Gracias por sus excelentes comentarios. Feliz Año Nuevo

Dear Karen, Thank you for your review. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Thanks for the feedback, we hope that you give us another chance in the future.

Wilbert, Thank you for your review. I am sorry that you were not satisfied with the cleanliness of the hotel. We use your feedback to improve our effort. Enjoy the holidays.

Dear Jorge, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Thank you for your great feedback. We hope to see you again.

Thank you for your review! We hope to see you again!

Thanks for staying with us. We appreciate your feedback.