Old Town Lucerne Vacations from $595

Staff were flexible and helpful, room and hotel was charming and comfortable! We loved our relaxing trip and would love to visit again during their winter season.

The property was clean & well presented. It was close to the tram stop & only a few minutes into the main city area. In regard to communication, This was very poor. We had booked a deluxe room 6 months prior to checkin & didn't find out until we queried the room that was allocated at checkin that it was a standard double. After various attempts to find out why this happened we were told that our booking hadn't gone through even though it was confirmed through Expedia. After negotiating with the onsite manager we were refunded the difference.

There was no one at the main desk to check you in. The process to get a room key was not as described on the paper that was there to tell you how to check in.

Beautiful hotel with a Swiss alps window which was cool! (Literally)

The room was clean and spacious. Bathroom was a good sign. Hotel was quiet, especially at night. I also liked the free apples on the counter for guests.