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Opiniones de Agua Caliente Casino Rancho Mirage

4 out of 5
Agua Caliente Casino Rancho Mirage
32-250 Bob Hope Drive, Rancho Mirage, CA

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 733 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 172 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 44 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 1004 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.2/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Joaquin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 9 may. 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

6/10 Aceptable

Sara

Viaje familiar
Le gustó: Servicios
El restaurant de carnes no está buena, a varios nos cayó mal la comida.
Se hospedó 2 noches en abril de 2024
Respuesta de Collin, el 19 abr. 2024
Thank you for the rating; first of all, our sincere apologies. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We appreciate the comments regarding your experience and will share them with our management team.

10/10 Excelente

Casey

Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 23 abr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

OSCAR

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelentes habitaciones y facilidad para estar jugando en el casino, así como cercanía a distintos campos de golf
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jessica, el 3 oct. 2023
Gracias por la calificación. Apreciamos mucho que se tome el tiempo para brindarnos sus comentarios, ya que esto solo nos ayuda a mejorar nuestros estándares de servicio. Gracias por elegir Agua Caliente.

10/10 Excelente

MARTHA ALICIA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Jessica, el 25 jul. 2023
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. Thank you for choosing Agua Caliente.

2/10 Terrible

Dr Raj

Ok
Se hospedó 1 noche en julio de 2022
Respuesta de Eddie, el 19 jul. 2022
Thank you for taking the time to rate us. We greatly appreciate you taking the time to provide feedback and apologize if we fell short of your expectations. We continue to strive to improve our service standards. I look forward to welcoming you back to Agua Caliente.

10/10 Excelente

LYRIC

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
All facility was clean, great good and spa service was excellent.
Se hospedó 3 noches en septiembre de 2021
Respuesta de Phillip Kays, Guest Relations Coordinator, el 20 sept. 2021
Dear Lyric, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding our commitments to providing exceptional guest service and maintaining a clean environment for our guests. We hope to continue to provide great experiences for you and look forward to your next visit.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Las habitaciones son amplias y las instalaciones del hotel se ven nuevas o muy bien mantenidas. El restaurante Stakehouse del lobby es muy bueno. Lo único desagradable para nosotros es el ambiente de juego en el hotel a toda hora, el casino está en el lobby, así que aunque no quieras jugar, está ahí presente.
Se hospedó 4 noches en mayo de 2021

10/10 Excelente

Jae Ryong, Vista

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel and everyone is very friendly
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Doug

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall it was a very pleasant experience, I was a little surprised at the cost of a beer while playing blackjack.
Se hospedó 1 noche en mayo de 2024
Respuesta de Collin, el 7 may. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback, which help us improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Cathy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool was great!
Se hospedó 3 noches en abril de 2024
Respuesta de Collin, el 4 may. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

letiesh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Collin, el 3 may. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

eric

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 1 may. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Bueno

Yer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice n at the center of where we were heading
Se hospedó 2 noches en abril de 2024
Respuesta de Collin, el 30 abr. 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Judiann

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 30 abr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Vanessa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Collin, el 30 abr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Bueno

Diane, Albuquerque

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Collin, el 30 abr. 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Mario A

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gaming
Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 27 abr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Selena

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The service at check in and check out were great! We arrived early and checked out late, and were still able to enjoy the amenities. Our favorite part of the resort was the pool and staff at wet bar. Also enjoyed our dinners at 360 Sports. Thanks for such a relaxing babgmoon!
Se hospedó 2 noches en abril de 2024
Respuesta de Collin, el 23 abr. 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Hilda

Le gustó: Limpieza y servicios
Great place to stay
Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 23 abr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Roza

Viaje familiar
I love staying that property
Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 23 abr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Elisabeth

Se hospedó 2 noches en abril de 2024
Respuesta de Collin, el 9 may. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is genuinely nice, helpful and professional. I will be back.
Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 19 abr. 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Susan, Honolulu

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Casino, clean rooms and convenient.
Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 19 abr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Premchand

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
i love that it is now a non smoking casino and it makes a world of difference. i also love that the swimming pool was heated
Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 18 abr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Paul

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great experience staying at the property this weekend. We stayed at the hotel while attending the Coachella festival. We were greeted by Jordan, who was incredibly nice to deal with. He made sure we got into our rooms right away and was very accommodating. He even went out of his way to give us recommendations of bands to see while attending the festival! The rooms were very clean. The staff were all very nice and professional. Overall, we had a great experience and would definitely stay here again. Thanks Jordan!
Se hospedó 3 noches en abril de 2024
Respuesta de Collin, el 17 abr. 2024
Thank you for taking the time to share your feedback regarding your experience. We greatly appreciate the comments regarding your experience and will share them with our team. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Jacob

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Collin, el 18 abr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

karina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Collin, el 17 abr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Bueno

Elizabeth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice concert area
Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 16 abr. 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

6/10 Aceptable

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall we had the best time. Sunshine and a pool, what’s not to like! The cleaning staff was amazing and the turn-down service really appreciated. My only complaint is that the walls must be pretty thin. Our neighbor was yelling/swearing, moaning and shouting all night long! My daughter and I barely slept for two nights in a row. Now and then he was quiet, hence why we didn’t call security or anything. The lack of sleep impacted our stay for sure. And the check out staff only offered their apologies, nothing else. Otherwise I would love to come back again!
Se hospedó 3 noches en abril de 2024
Respuesta de Collin, el 16 abr. 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We greatly appreciate the comments regarding your experience and will share them with our team. Once again, thank you and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Katrina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en marzo de 2024
Respuesta de Collin, el 13 abr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Bueno

Ramandeep

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Staff was great, dining options are great. The room’s headboard could be cleaned better and the sofa but other than that everything was fine :)
Se hospedó 2 noches en abril de 2024
Respuesta de Collin, el 12 abr. 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We greatly appreciate the comments regarding your experience and will share them with our team. Once again, thank you and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

catherine, RIALTO

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very happy with the staff and location and facility
Se hospedó 1 noche en abril de 2024
Respuesta de Sydney Stravolo, el 11 abr. 2024
Thank you for taking the time to provide us with such positive feedback. We are excited to know that you enjoyed your stay! We hope to welcome you back soon!

10/10 Excelente

Jennifer, BAINBRIDGE ISLAND

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is amazing!!!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Collin, el 9 abr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Lore J

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The rooms are spacious, clean and far exceeded my expectations!
Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 9 abr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Heather, Snohomish

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is clean and well maintained. Staff is friendly and accommodating.
Se hospedó 3 noches en abril de 2024
Respuesta de Collin, el 9 abr. 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Marlene, Whittier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 9 abr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Tina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was amazing! Very clean!
Se hospedó 1 noche en marzo de 2024
Respuesta de Collin, el 9 abr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Natalya, Irvine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was exceptional and the room was great. Hotel had a clean and modern look and does feel as a resort. It was fairly quiet, though we could still hear people talking in the hallway and a group of bikers exiting highway 10 but it was way quieter than any roadside hotel I stayed at before. We used the pool and hot spa with the towel service, everything was clean and pleasant. The Cafe food was really good as well.
Se hospedó 1 noche en abril de 2024
Respuesta de Collin, el 9 abr. 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Kathleen, Calgary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed my stay
Se hospedó 3 noches en marzo de 2024
Respuesta de Eddie, el 4 abr. 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Veronica, valley Village

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I recently had the pleasure of staying at Hotel Agua Caliente Resort, Casino, and Spa, and I must say it was a truly wonderful experience from start to finish. The staff were incredibly attentive, ensuring that every need was met with a smile and professionalism.The hotel itself is both beautiful and expansive, offering a luxurious retreat that exceeded my expectations. The rooms were comfortable, well-appointed, and provided all the amenities one could ask for.A special highlight was the casino, where my mother-in-law had an absolutely fantastic time. She was thrilled with the variety of games and the lively atmosphere, making her visit truly memorable.Overall, this was our first time visiting Hotel Agua Caliente, and it certainly won't be our last. I wholeheartedly recommend this resort to anyone looking for a top-notch experience filled with comfort, entertainment, and exceptional service.
Se hospedó 2 noches en abril de 2024
Respuesta de Eddie, el 4 abr. 2024
Thank you for the rating. We greatly appreciate your comments and feedback, which only help us improve our service standards. Your comments will be shared with our management team. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Giovanni, Norwalk

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was very clean and spacious. Check in was prompt and every one was very pleasant and polite.
Se hospedó 1 noche en marzo de 2024
Respuesta de Eddie, el 2 abr. 2024
Thank you for the rating. We greatly appreciate your comments and feedback, as this only helps us improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Brenda

Se hospedó 1 noche en marzo de 2024
Respuesta de Collin, el 23 abr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Susan, kentland

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved the view of the mountains, the landscaping was beautiful. Our room was very clean and spacious. Staff were amazing.We didn’t use the restaurants because the computers were down on one day and then when we went again to the Waterscape there was a 30-45 min wait at breakfast time. We did use room service twice and that was very nice
Se hospedó 4 noches en marzo de 2024
Respuesta de Collin, el 30 mar. 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

2/10 Terrible

Rodolfo

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
The room was over rated for the price on a week day. You might as well go to Vegas for a $400 room
Respuesta de Collin, el 28 mar. 2024
We greatly appreciate your comments and feedback, which only help us improve our service standards. Your comments will be shared with our management team.

8/10 Bueno

Marisia martina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
good stay
Se hospedó 4 noches en marzo de 2024
Respuesta de Collin, el 27 mar. 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

WILBUR

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to get to. Beautiful hotel. Lovely pool.
Se hospedó 2 noches en marzo de 2024
Respuesta de Eddie, el 26 mar. 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Luis

Se hospedó 1 noche en marzo de 2024
Respuesta de Collin, el 13 abr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Bueno

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Collin, el 24 mar. 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excelente

Zhirayr

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
High class resort, convenient, clean, and close to FWY.
Se hospedó 2 noches en marzo de 2024
Respuesta de Collin, el 22 mar. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.