Ratings based on 987 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 12, 2024 on Expedia
Beautiful hotel, centrally located and very friendly and comfortable. The rooms are gorgeous with a view of the bay. The staff was amazing and Sáquela restaurant is outstanding. Highly recommend the Hilton Panama.
Comment from Hotel Management
Jun 12, 2024 by Ligia Peralta, Director of Operations, Hotel Management
Dear Shirley:We are pleased to read your comments, we hope to have another opportunity to welcome you back at the Hilton Panama!
by A verified traveler
Posted Jun 11, 2024 on Expedia
Amazing stay! Beautiful country and people!
Comment from Hotel Management
Jun 12, 2024 by Ligia Peralta, Director of Operations, Hotel Management
Dear Adrian, we are pleased to read you found our country, our people and the Hilton Panama to your liking!We hope to see you back soon.
by A verified traveler
Posted Jun 8, 2024 on Expedia
Worst service
Comment from Hotel Management
Jun 8, 2024 by Ligia Peralta, Director of Operations, Hotel Management
Dear Mrs. Maria, we have received and responded to all your comments.
by A verified traveler
Posted Jun 6, 2024 on Expedia
Poor service. We only extend the stay because the location of the hotel is convenient for us
Comment from Hotel Management
Jun 6, 2024 by Ligia Peralta, Director of Operations, Hotel Management
Dear Maria:Again, thank you for your comments.Our priority is service, we will continue to focus on offering quality and hospitality to our guests.
by A verified traveler
Posted Jun 5, 2024 on Expedia
Great place overall, wonderful staff
Comment from Hotel Management
Jun 6, 2024 by Ligia Peralta, Director of Operations, Hotel Management
Dear Desmond:Thank you for your time and comments.Our team will be very happy and grateful ro receive your feedback!
by A verified traveler
Posted Jun 4, 2024 on Expedia
Worst service ever. We just have to extend our reservation because the location
Comment from Hotel Management
Jun 6, 2024 by Ligia Peralta, Director of Operations, Hotel Management
Dear Maria, we appreciate your time and feedback.Hospitality is our main value at Hilton, we are very sorry for not providing the expected service during your extended stay.
by A verified traveler from Homestead
Posted Jun 1, 2024 on Expedia
Excellent
Comment from Hotel Management
Jun 6, 2024 by Ligia Peralta, Director of Operations, Hotel Management
Dear Daniel, thank you for visiting the Hilton Panama!
by A verified traveler
Posted Jun 1, 2024 on Expedia
Worst service ever. They are not interested in you booking through Expedia, they do not apply benefits of any kind, not even complimentary bottles of water, upgrades, nothing. incapacitated and unfriendly staff
Comment from Hotel Management
Jun 6, 2024 by Ligia Peralta, Director of Operations, Hotel Management
Dear Maria:Thank you for taking the time to share your comments.We are sorry to read we were not able to meet your expectations. All our guests are important to us, regardless of the booking channel. We will keep working to improve our guest's experience.
by A verified traveler
Posted May 30, 2024 on Expedia
Comment from Hotel Management
Jun 6, 2024 by Ligia Peralta, Director of Operations, Hotel Management
Dear Maria, thank you for visiting the Hilton Panama!
by A verified traveler
Posted May 25, 2024 on Expedia
Nice hotel. Very good service. Broken shower but other than that we had a pleasant stay.
Comment from Hotel Management
May 25, 2024 by Ligia Peralta, Operations Director, Hotel Management
Dear Sherry:Thank you for taking the time to share your experience at the Hilton Panama.We will make sure to work with our entire team to improve based on your feedback.We are pleased to read you enjoy your stay with us!
