帕莱特维尔旅游套票 | 帕莱特维尔机票+酒店优惠低至 4 折

We had a great stay overall. The room was clean and comfortable, and the air conditioning worked well, which made our stay very pleasant. The staff was friendly, welcoming, and quick to answer any questions we had. The kitchen was convenient and had everything we needed for a short family stay. The property was quiet, well maintained, and in a good location. The only small improvement would be to update a few furnishings, but it did not affect our stay. We would definitely consider staying here again.

Great experience all the way around. Would recommend, and would stay again. Everything in the description was very accurate.

This is a great place to stay and very close to the Gatlinburg Parkway (the main street) and the entrance to Anakeesta ~ 7 mins walk. The property seemed very new and clean. The lounge area is quite large and has an awesome view outside of the the city, forests and mountains beyond. The room was modern, clean and had a great view. Bathroom was clean and modern. Overall a great property. The Starbucks within the property is open till around noon. If they can keep it open till the evening that'll be great.

Over the past couple of years, we have consistently visited this facility, but this recent visit clearly revealed a decline in cleanliness. We were unable to obtain clean cups in the room, and despite assurances that the phone would be fixed during our week-long stay, it remained non-functional—never repaired. We waited over forty-five minutes for linen to make the bed at 9:45pm. Maintenance improperly threw our towels on the ground after we had placed them out by the pool before 10:00am, despite the gates being unlocked upon our arrival. A manager named Kitty behaved unprofessionally and confrontationally when addressing these issues, repeatedly referencing a “booklet" we never received. Kitty questioned our concerns, implying we thought we were more important than other guests, which was never our intention; several other guests were present, and some of their belongings were also thrown on the ground. Our only objective was to secure a shaded area, given the limited availability of umbrellas in the pool area. When our daughter experienced a medical emergency in the lobby, not a single staff member followed up with us after calling 911 and resolving the situation. I had to request an incident report, and not once did they inquire about her well-being. Despite the misconduct of the manager and maintenance staff, we had positive interactions with Rusty, Amanda, and Darbin. However, due to the overall decline in the facility's cleanliness and environment, we will not return.