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Opiniones de Residence Inn By Marriott Peoria

3 out of 5
Residence Inn By Marriott Peoria
2000 West War Memorial Drive, Peoria, IL

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 105 de 200 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 57 de 200 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 200 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 200 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 200 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Angelica

Se hospedó 1 noche en mayo de 2023
Respuesta de Jennifer Bryant, el 19 jun. 2023
Thank you

2/10 Terrible

Michelle

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Laura

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place deserves 10 stars. Staff was phenomenal. The place was so clean, and our room was immaculate! Breakfast was great, and pool/hot tub were so clean.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Ana

Viaje familiar con niños
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I didn’t know I had to put a $250 deposit being that I live around locally.That should be disclosed through you guys in site of this situation,And the room had a huge stain on the floor soon as we walk in as well multiple stains on couch and there was a mildew book bag in the closet.And as I was checking out I heard a maid speaking on me and my kids stay of the room.Yes we had quite a bit of trash but we put it in bags and had it stacked nice as possible being they don’t provide that big of a trash can.And the hot tub didn’t work properly and is stained brown so does look dirty
Se hospedó 1 noche en marzo de 2024
Respuesta de RI Peoria, el 28 mar. 2024
Hi Ana, I reached out to you via email. I'm so sorry for your experience and we are taking corrective measures to address. Thank you for booking your stay with us. Should you return to our area, I hope you will consider giving us another opportunity. Thank you.

2/10 Terrible

mauricio

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I made a genuine mistake of booking this room. I thought I was booking a room in Peoria, AZ not PEORIA ILLINOIS, and these folks cannot refund my money. This is B.S.
Se hospedó 1 noche en marzo de 2024
Respuesta de RI Peoria, el 21 mar. 2024
Mauricio,I apologize that Expedia was unable to refund your booking. Unfortunately your review reflects negatively upon our hotel, when we have no control over 3rd party booking sites like Expedia.

6/10 Aceptable

Timothy

Viaje de negocios
Le gustó: Servicios
The area is property is hard to get to. One adjacent property is not very nice. This property is aged and has poor ventilation in hallways so it smells musty.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 9 mar. 2024
Hi Timothy,I apologize that you encountered a musty smell within the hallway during your visit. This is not a normal occurrence at our property so I do hope you will consider staying again. Thank you for booking with us.

10/10 Excelente

James P

Se hospedó 1 noche en febrero de 2024
Respuesta de RI Peoria, el 21 mar. 2024
Thank you!

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Disappointing
1 Kitchen floor water damaged swelling up finishes pealing off of trim. 2 old tub mold around top of surround. 3 Hallways had a horible smell of used cat litter. 4 Beakfest all microwaved. I have had better at hotels half the price. 5 youtub streaming sucked got knocked off constantly I paid extra to take my wife somewhere extra nice. I guess its Lesson learned.
Se hospedó 1 noche en febrero de 2024
Respuesta de RI Peoria, el 21 mar. 2024
Hello Anonymous,I'm saddened to hear your stay fell below expectations and that you encountered so many issues. This is below our standards and I have shared your comments with the team to address. We are continuously improving our hotel and processes and I hope you will give us another opportunity should your travels bring you back to Peoria. We appreciate you booking with us.

10/10 Excelente

Taylor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
nice pool
Se hospedó 2 noches en febrero de 2024
Respuesta de Management, el 8 feb. 2024
Hi Taylor,Thank you for taking the time to leave us a review and I am very pleased you enjoyed the pool. We look forward to seeing you again.

10/10 Excelente

Kate

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very comfortable stay.
All good. Jorge did a great job helping with everything. Breakfast was great. Nice lady runs that show. You guys do a great job. My doggie loved his stay
Se hospedó 1 noche en enero de 2024
Respuesta de - Management, el 29 ene. 2024
Dear Kate,Thank you for taking the time to let us know how much you enjoyed your stay. We loved having you and your pup stay with us and we look forward to hosting you again in the future.

8/10 Bueno

Jana, Decorah

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The room layout & having a kitchenette is particularly nice. Staff are very attentive to customer service. There was a nice packet in the room with an eye mask, ear plugs, & bedtime tea that was an unexpected detail. The breakfast/coffee area is meticulously maintained. One unique layout to this particular spot: The property location isn't the easiest to navigate. It is accessed on a small, narrow road that is only found by driving around an access road that goes around the Mall. The building is tucked behind a Baymont Suites so you can't see it very well. Not the property's fault but more of a land design issue. I was glad my first time getting there was in daylight. Signage leading to the area is not lit so navigating at night could be a be more challenging.
Se hospedó 3 noches en enero de 2024
Respuesta de Management, el 28 ene. 2024
Dear Jana,Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us and our amenities. We look forward to hosting you again in the future. - Residence Inn by Marriott Peoria

10/10 Excelente

Doug

Se hospedó 1 noche en enero de 2024
Respuesta de RI Peoria, el 21 mar. 2024
Thank you, Doug.

10/10 Excelente

Diane

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
2 bedrm suite perfect for family Christmas
Stayed in the 2 bedroom suite with full kitchen for family Christmas. Room has real fireplace that burns real wood, but you have to use their logs. We did not use it as it was too warm in room with oven on. Was nice to have a fullsize oven to bake a lasagna in. Both bedrooms had a king size beds. Kitchen table only had 2 chairs. Hotel staff was very accommodated in bringing us 2 more when asked, since there was 4 of us in the room. Morning hotel breakfast was good. Only downside was our room #211 did have a strong cigarette odor in it.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Andy

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Adell

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fair stay
Fair the kitchen asked us to bring our plates out our room for food and 223 wouldn’t warm up
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Lance

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

JERMAINE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
5 star treament and amenities. Best staff any guest can ask for.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Ivan

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do not stay here! Mold, rude staff, non-ADA access
The whole facility smells like weed and cigarettes. The elevator jumps when you get on and off and feels like it is going to fall. Definitely not Ada accessible and we were not given a room that was wheelchair accessible or a roll in shower. How we booked the room. Beds are gross and very uncomfortable, felt like you were sinking in. Fridge was gross and the kitchen utensils were even worse. Black mold in the bathroom, felt sick whole time we were in the room and when we said something about it we were told it was fine. As I and my family are allergic to black mold. This is not good. Lastly the fireplace was a plus but when we lit the wood we had to buy at the front it made the whole room go smoky and the fire alarms went off and wouldn’t turn off. The hotel was also about 100 dollars more than what we booked the hotel for.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Jane

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comforyable
Nice place to stay. Staff was friendly and helpful. The breakfast was good. The room was comfortable and well-equiped.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Annette

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice, clean hotel. Many amenities offered to make stay comfortable and convenient (continental breakfast, indoor pool, fitness center, basketball court). Friendly staff.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Demeatra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Omar

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

NANCY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en septiembre de 2023

10/10 Excelente

Annmarie

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Was nice
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Dianne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Amy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en julio de 2023
Respuesta de Jennifer Bryant, el 12 jul. 2023
Thank you!

10/10 Excelente

robert Scott

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Worked for us, but noisy upstairs
Se hospedó 1 noche en junio de 2023
Respuesta de Jennifer Bryant, el 19 jun. 2023
Thank you

6/10 Aceptable

Amy

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 6 noches en mayo de 2023
Respuesta de Jennifer Bryant, el 19 jun. 2023
What could we have done to make your stay better?

6/10 Aceptable

Alyssa

No le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en mayo de 2023
Respuesta de Jennifer Bryant, el 18 may. 2023
Would you be able to let us know what we could have done to make your stay better?

4/10 Malo

JAMES

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
I have stayed in several Residence Inns around the country and this one was by far the dirtiest. Carpet and sofa were attained. We had to clean all of the dishes and appliances. Utensils were almost as nasty as though they had been used, wiped, and placed in drawers. There is something structurally wrong with the ceiling/upstairs floor that when the tangent about walked it was extremely loud and sounded as he was coming through the ceiling. The dishwashersounds as if it is a machine in a factory. On a good note; the front desk staff was courteous and friendly. I will most likely not stay here again since there are other options in the same area.
Se hospedó 3 noches en abril de 2023
Respuesta de Jennifer, el 5 abr. 2023
I do apologize that you did not enjoy your stay, and appreciate the feedback. We use all feedback to improve the stays for the next guest, and I do hope that you give us a second chance to give you an outstanding stay the next time that you are here.

10/10 Excelente

Victor

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Jennifer, el 30 mar. 2023
Thank you!

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Jennifer, el 28 mar. 2023
Thank you!

8/10 Bueno

Mark, Lexington

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Great breakfast options, some of the best ive had. Property is a little dated, hot tub out of order.
Se hospedó 3 noches en marzo de 2023
Respuesta de Jennifer Bryant, el 19 mar. 2023
I'm glad that you enjoyed your stay. I do apologize that the hot tub is down as we are waiting on parts and it will hopefully be back up and running the next time that you are in the Peoria area!

4/10 Malo

JOHN, vista

Viaje familiar
No le gustó: Condiciones de la propiedad
My room was a bit "shaby". Hard to schedule room cleaning. Dishes in kitchen cabinets needed to be cleaned. Guest laundry area needed some clean-up. Faded, warn-out Christmas decorations still on display at side entrance. General vibe was that the staff didn't have the interest (or time) to keep things looking nice.
Respuesta de Jennifer Bryant, el 7 mar. 2023
I do apologize that your stay at Residence Inn Peoria, IL was not up to your expectations. I do hope that you come back and give us a second chance to make a great first impression.

6/10 Aceptable

Timothy

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
Room was not completely cleaned. Door broke and would not open. Fitted sheet did not fit bed
Se hospedó 2 noches en marzo de 2023
Respuesta de Jennifer Bryant, el 6 mar. 2023
I do apologize that you were not satisfied with the room. I do hope that you give us a second chance to give you an extraordinary stay the next time that you are in the area.

10/10 Excelente

Salvador

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Jennifer Bryant, el 12 feb. 2023
Thank you for the review. I'm glad that you enjoyed your stay and look forward to seeing you here every time that you are in the Peoria area.

8/10 Bueno

Cliff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Jennifer Bryant, el 12 dic. 2022
What could we have done differently to given you an extraordinary experience?

10/10 Excelente

HANG

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place, very quiet location and has
Se hospedó 1 noche en noviembre de 2022
Respuesta de Jennifer Bryant, el 2 dic. 2022
Thank you for the 10 Star review!

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kitchen
Large with very nice kitchen
Se hospedó 1 noche en noviembre de 2022
Respuesta de Jennifer Bryant, el 2 dic. 2022
Thank you for the kind review!

10/10 Excelente

Alan, Libertyville

Viaje de negocios, Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk staff is superb: everything right. Check in was speedy, gracious, responsive, informative. Melissa and Natalie were great. Breakfast room was very clean and inviting, though real oatmeal and bacon or sausage would have been appreciated. Room was spacious and fully equipped with everything needed and more. Overall outstanding!
Se hospedó 1 noche en noviembre de 2022
Respuesta de Jennifer Bryant, el 2 dic. 2022
Thank you for the kind review. It is always nice to hear that my staff is going above and beyond to make your stay extraordinary.

10/10 Excelente

Jonathan L

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Highly recommend
Close to shopping food and downtown medical center
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel! Breakfast had much to be desired and guy couldn’t keep things filled.
Se hospedó 2 noches en julio de 2022

4/10 Malo

John

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Pets and unpleasant odors
Pets are prevelant at this location so if that's an issue for you stay elsewhere. The staff was friendly and helpful. My primary issue with our stay was guest placing garbage right outside there door because they didn't want the odor from their carryout refuse in their room. The odor bordered on nauseating. The facility should find a way to minimize this issue.
Se hospedó 3 noches en julio de 2022

6/10 Aceptable

Shirley, Blacksburg

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Bonita

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was one of the only CAT-friendly hotels anywhere around. Many hotels claim to be pet-friendly but allow DOGS ONLY. Although it cost a bit more, the cost was next to nothing compared to other hotels who charge outrageous amounts per pet and/or per night. I had to stay for two weeks due to job transfer before I could get into my new place. Thanks to the Residence Inn for their cat-friendly environment.
Se hospedó 17 noches en abril de 2022

10/10 Excelente

Bruce

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very fine experience
Se hospedó 1 noche en abril de 2022

8/10 Bueno

Brenda

Viaje con mascota
Le gustó: Servicio y personal y servicios
While the room seemed generally pretty clean, there are obvious signs of wear (lots of dents in the fridge, torn blinds, dark lighting) in the room. The outside is the part that is most obvious though. Walking dogs behind the hotel and the fencing around the a/c units are falling apart with open screws and siding missing from the building. The hotel is located in an area behind what appears to be a dead or nearly dead mall. That being said, the area immediately passed that mall appears to be new and with some decent fast food options. The grassy areas are definitely showing signs of people not cleaning up after their dogs and nobody else cleaning it either. There was nothing here that would keep me from staying again as I drive through though. The staff that I met was very nice and my room was conveniently right by the back door where I could get my dogs in and out easily.
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No complaints. Everything was good.
Se hospedó 2 noches en abril de 2022

10/10 Excelente

Salvador

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Absolutely enjoyed our stay
Se hospedó 1 noche en febrero de 2022
Respuesta de Hotel Staff, el 9 abr. 2022
Salvador, We are pleased to hear that you enjoyed your stay. Thank you very much for taking a moment to leave us your review.