Ratings based on 853 Verified Reviews

3.6 out of 5
68% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from north carolina

trip to see family

Posted May 25, 2017
Pros: Nothing
Cons: Many things
Location: Not important
The hotel is run down and getting worse. The carpet was split in our room and you could see the sub floor. Housekeeping couldn't get the number of linens correct. The place had a strange smell like some air freshener.
2 out of 5
by A verified traveler from Silver City, NM

Repeat customers, disappointed

Posted May 23, 2017
Pros: The beds are still super-comfortable.
Cons: Pretty much everything - see above remarks for details. I would suggest that Wyndham/Hawthorne Suites stop selling underequipped rooms to customers.
Location: On corner of 2 busy & loud arterials - 101/Price @ Southern. Very good Mexican restaurant within walking distance; many others plus med. ctr. nearby.
We've stayed here for years because it's so convenient to what we do when visiting the Phoenix metro area. Unfortunately, during the past 5 years we've experienced a gradual decline from "lightly maintained" to "almost ramshackle." The staff including housekeeping are pleasant and professional, and the beds are still very comfortable. Water still comes out of the taps and the toilets still flush. HOWEVER, our 3d-floor room (a former smokers' room) was missing most of the equipment we've come to expect from Hawthorne: alarm clock was broken; phone was missing; coffee maker was missing; desk lamp was missing; and 1 of the 2 TVs (which make it a "suite" instead of a "room" was yanked out of its mounting. The remote for the remaining TV was busted & it took management 2 separate attempts to find a replacement remote that (1) functioned and (2) had batteries. The functioning remote we were eventually provided was missing the cover to the battery compartment. The room's carpet was badly frayed and stained, and the latches to the closet door and to the free-standing safe were both broken so the doors could not stay closed. Not sure if their agenda is to allow rooms to deteriorate to the point it makes economical sense to them to remodel; versus driving away customers with a view toward selling the property...but in any case we would be embarrassed to recommend Hawthorne Suites in their present condition to anyone.
1 out of 5
by A verified traveler from carlsbad nm

Sorry I booked 2 nights

Posted May 3, 2017
Old out dated, fridge did not work, called someone to fix it, he came saw and said can't fix, asked to be moved they made no effort. Electric outlets did not work. The ice machine ran out of ice. Room was left with all the trash after cleaning
1 out of 5
by A verified traveler

bad

Posted Apr 29, 2017
Pros: nothing
Cons: everthing complete remodel
this hotel needs a complete remodel the carpet was so dirty that when i walked across it the bottom of me feet was black . The sleeper sofa was all torn up and should of been removed from the room . The dishwasher front was falling off the closet door was broken .Furniture was filthy ac unit was so load we couldn't sleep . I think sleeping in the car would of been better.This is disappointing from wydham
4 out of 5
Recommended
for Everyone
by A verified traveler

Only stayed one night, clean, would stay again.

Posted Apr 28, 2017
Great rate, king bed, mini kitchen, sofa bed, more than I needed. Used the gym and like the included breakfast. Staff was very helpful.
2 out of 5
by A verified traveler

Not great

Posted Apr 25, 2017
There are some dishes etc but no detergent to wash. Half empty roll of paper towels not replaced. Didn't always replace towels etc. Worst free breakfast ever. Over all clean and staff was helpful when needed, friendly.... Not the worst but not fabulous either
5 out of 5
by David

Location and ease to freeway.

Posted Apr 21, 2017 on Hotels
Great stay for the price, easy on off location off freeway 101. Hotel was good, breakfast was good, room furniture a little dated, and bed was comfortable. Will stay again.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 21, 2017 on Hotels
5 out of 5
by Shahidah

Very comfortable

Posted Apr 18, 2017 on Hotels
We had a very comfortable stay and the staff was friendly and helpful. We even stayed an extra Night! The only thing I would say is I'm regards to the pool and hottub: the hot tub wasn't as hot as I was hoping, but the pool was perfect.
2 out of 5
by A verified traveler

Needs ipdated

Posted Apr 15, 2017
Hotel is old and needs a severe remodel. Looks like bandaid repairs for years. Carpets were old and filthy. Didnt walk around without socks on.