Plainview Vacations from $1,139

Staff is excellent, location is convenient, rooms are comfortable and clean.

Great place to stay if going to Mayo. You don’t have to go outside to get to the buildings at Mayo with the subway level. Food is good for 2 meals a day. There’s room service & deliveries from Instacart if needed for groceries or outside food/beverage source. Personalized concierge service is good. Our stay was 10 days - they accommodated our extended stay flawlessly. My only complaint is the room temperature everywhere; it can be stuffy moving place to place. Take a fan to cool off in your room.

Poorly trained, defensive reception staff. I’ve stayed several times at the Indigo, mostly because it’s super convenient, clean, updated, and an IHG property. The only downside I’ve ever experienced was the slightly less than enthused reception staff, which I usually shrug off. Meh. I’m ever only there briefly. This particular April stay though, was THE trigger for me. The young lady at the desk pointedly refused to provide a receipt as I booked through Expedia. She was condescending about it as I patiently explained that since I was paying at the hotel and not through Expedia, it is policy for the hotel to be able to provide a receipt. She had an attitude and doubled down on her stance without bothering to confirm if she was mistaken (ofc turns out she was and the property later issued a receipt via email after I had to take the time and inconvenience to chase up upon returning home). I wish I could have recorded the interaction, it was so shocking as a customer and IHG member. Plus, they ran my bill (which they would not let me see) through TWO credit cards, another item to chase up on. I see that the Indigo has had several complaints about the reception staff. Please, you are in the hospitality biz, train your peeps to be more amenable to resolving a problem instead of being so hard nosed and defensive? Coming back next week for another Rochester visit, but have Indigo Rochester PTSD.

As a matter solo blind patient of the Mayo Cinic, Rochester, this property although a little pricey is far superior than most. It is both charming and elegant at the same time without feeling clinical being so close to the St. Mary’s Campus. It was great to get good food from the Red Cow and we also ordered from Waiter’s Express and enjoyed wonderful food from several other local restaurants.

One bedroom suite, complete with washer/dryer. Very quiet. Not a real hotel. More a rental that lots of amenities. But perfect for my needs.