City Suites Playa del Carmen

Photo gallery for City Suites Playa del Carmen

Featured Image
Outdoor pool, sun loungers
Outdoor pool, sun loungers
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Overview of City Suites Playa del Carmen

City Suites Playa del Carmen

3 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Av. Balamkamche Mza. 30 Lt 4, Fraccionamiento Playacar Fase II, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPaseo del Carmen17 min walk
  • Popular LocationQuinta Avenida19 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)4 min drive
  • Popular LocationPlayacar Golf Club7 min drive

Choose dates to view prices

About this area

Playa del Carmen

City Suites Playa del Carmen is located in Playacar, a neighborhood in Playa del Carmen, and is near theme parks and near the beach. Xplor Theme Park is a popular attraction and the area's natural beauty can be seen at Mamitas Beach Club and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting.

What's nearby

  • Paseo del Carmen - 17 min walk
  • Quinta Avenida - 19 min walk
  • Yucatek Divers - 4 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Playacar Golf Club - 7 min drive

Restaurants

  • Perché no — 8 min walk
  • Lara & Luca — 11 min walk
  • El Gran Taco — 11 min walk
  • Doña Aurelia — 12 min walk
  • L'Atelier — 12 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

About this property

City Suites Playa del Carmen

3-star hotel in the heart of Playacar
Close to Playa del Carmen Maritime Terminal, City Suites Playa del Carmen provides a free breakfast buffet, free WiFi, and a snack bar/deli.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Free self parking
  • An electric car charging station, a 24-hour front desk, and barbecue grills
  • Tour/ticket assistance, luggage storage, and a front desk safe
  • Guest reviews give good marks for the pool, helpful staff, and walkable location
Room features
All guestrooms at City Suites Playa del Carmen include perks such as air conditioning and separate sitting areas, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Separate sitting areas, kitchens, and full-sized refrigerators/freezers

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of CovidClean (Safehotels - global expert)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–10:30 AM on weekdays and 7:30 AM–11 AM on weekends
  • 1 restaurant and 1 coffee shop/café
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Full-sized refrigerator
  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Free bottled water
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

City Express Suites Playa Carmen Hotel
City Express Suites Playa Carmen Playa del Carmen
City Express Suites Playa Carmen
City Express Suites Carmen
City Suites Carmen Carmen
City Suites Playa del Carmen Hotel
City Express Suites Playa del Carmen
City Suites Playa del Carmen Playa del Carmen
City Suites Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 155 out of 268 reviews
5 - Excellent 58%
Rating 4 - Good. 75 out of 268 reviews
4 - Good 28%
Rating 3 - Okay. 24 out of 268 reviews
3 - Okay 9%
Rating 2 - Poor. 9 out of 268 reviews
2 - Poor 3%
Rating 1 - Terrible. 5 out of 268 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
There were dozens of small problems that resulted in me really not enjoying my stay anymore. I think you can summarize it all with a lack of care for the guest. Not enough towels, dirty towels, forgetting requests, not staffing the reception, not speaking English well, dirty floors in the room, bad communication when elevator was not working, blocked toilets, locked safe, dirty gym... Each single thing wouldn't be an issue, but all together it made me very disappointed. It could have been a great 16-day stay, but just hoped for it to be over by the end.
Stayed 16 nights in Aug 2021

3/5 Okay

Traveled with family
Liked: Property conditions & facilities
I had to keep asking for towels and coffee.
Stayed 7 nights in Aug 2021

4/5 Good

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2021

5/5 Excellent

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast In&out Hotel for road trips.
Friendly staff and awesome breakfast the ladies in the kitchen get down!
Stayed 2 nights in Jun 2021