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City Suites Playa del Carmen

Photo gallery for City Suites Playa del Carmen

Superior Room | In-room safe, desk, blackout drapes, iron/ironing board
Outdoor pool, sun loungers
Exterior
Superior Room, 2 Double Beds | In-room safe, desk, blackout drapes, iron/ironing board
Free daily buffet breakfast

Overview of City Suites Playa del Carmen

City Suites Playa del Carmen

3.0 star property

8.4/10 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant
Map
Av. Balamkamche Mza. 30 Lt 4, Fraccionamiento Playacar Fase II, Playa del Carmen, QROO, 77710

Explore the area

  • AirportPlaya Del Carmen, Quintana Roo (PCM)15 min walk
  • Popular LocationQuinta Avenida19 min walk
  • Popular LocationPlaya del Carmen Main Beach6 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal6 min drive

Room options

About this area

Playa del Carmen

City Suites Playa del Carmen is located in Playacar, a neighborhood in Playa del Carmen, and is near theme parks and near the beach. The area's natural beauty can be seen at Mamitas Beach and Maroma Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Cenote Chaak Tun - 16 min walk
  • Quinta Avenida - 19 min walk
  • Playa del Carmen Main Beach - 6 min drive
  • Playa del Carmen Maritime Terminal - 6 min drive
  • Playacar Golf Club - 7 min drive

Restaurants

  • Starbucks - 8 min walk
  • El Gran Taco - 11 min walk
  • El Hongo - 3 min drive
  • Don Pepperoni PlayaCar - 11 min walk
  • Casa Rivieras - 8 min walk

About this property

City Suites Playa del Carmen

3-star hotel located in Playacar
Located close to Mamitas Beach and Quinta Avenida, City Suites Playa del Carmen provides a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Free self parking
  • An electric car charging station, a 24-hour front desk, and coffee/tea in the lobby
  • A front-desk safe, tour/ticket assistance, and an elevator
  • Guest reviews give good marks for the pool, helpful staff, and walkable location
Room features
All 56 rooms include comforts such as air conditioning and separate sitting areas, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Separate sitting areas, kitchens, and full-sized refrigerators/freezers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Playa del Carmen
Playa del Carmen
Playacar
Playacar
Hotel
Hotel
Pool
Pool
Guest rating 4+
Guest rating 4+
3 star
3 star
Family friendly
Family friendly

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Property is also known as

City Express Suites Playa Carmen Hotel
City Express Suites Playa Carmen Playa del Carmen
City Express Suites Playa Carmen
City Express Suites Carmen
City Suites Carmen Carmen
City Suites Playa del Carmen Hotel
City Express Suites Playa del Carmen
City Suites Playa del Carmen Playa del Carmen
City Suites Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does City Suites Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at City Suites Playa del Carmen?

As of Mar 20, 2023, prices found for a 1-night stay for 2 adults at City Suites Playa del Carmen on Mar 26, 2023 start from $89.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is City Suites Playa del Carmen pet-friendly?

No, only service animals are welcome at the property.

How much is parking at City Suites Playa del Carmen?

Self parking is free at this property.

What time is check-in at City Suites Playa del Carmen?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at City Suites Playa del Carmen?

Check-out is at 1 PM.

Where is City Suites Playa del Carmen located?

Located in Playacar, this hotel is 1 mi (1.5 km) from Quinta Avenida and 1.9 mi (3 km) from Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are also within 6 mi (10 km).

Can I cancel my reservation for free at City Suites Playa del Carmen and receive a full refund?

Yes, City Suites Playa del Carmen offers free cancellation on select room rates, because flexibility matters! Please refer to City Suites Playa del Carmen cancellation policy on our site for more details about any exclusions or requirements.

City Suites Playa del Carmen Reviews

City Suites Playa del Carmen Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 211 out of 380 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 101 out of 380 reviews" "
" "8 - Good 27%
Rating 6 - Okay. 36 out of 380 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 16 out of 380 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 16 out of 380 reviews" "
" "2 - Terrible 4%

8.7/10

Cleanliness

8.5/10

Staff & service

7.6/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jiahong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, everything was great except location. But it was no problem. We can drive to central just 5 minutes to visit beach and back to quiet hotel for rest.

4/10 Poor

Aditya

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room they gave us smelled badly and they wouldn’t change it until their maintenance guy looked at it. The maintenance guy couldn’t do anything but still the hotel didn’t agree to change the room easily. After some further discussions and visit to room by hotel staff, they gave us another room. At breakfast they had bread but wouldn’t put butter out and even upon requesting they give only 1 pcs. Hope the service can be improved at this hotel.

6/10 Okay

AURORA

Stayed 1 night in Dec 2022

8/10 Good

Tania

Business traveler
Liked: Cleanliness, staff & service, amenities
Hotel was good, only my room had a little bit of mold smell
Stayed 1 night in Sep 2022

2/10 Terrible

NORMA, LAS VEGAS

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM WAS DIRTY, AND THE PERSONAL WASN'T KIND
Stayed 1 night in May 2022

10/10 Excellent

MARIA

Stayed 3 nights in Jun 2022

4/10 Poor

Carolina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty dishes, uncomfortable kitchen, lack of tools for cooking. The card doesn’t work to activate the elevator, broken washing machines, no offer of Suites has been accomplished
Stayed 4 nights in Jun 2022

10/10 Excellent

Loreto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the touristy noise. Dining options are available within the compound.
Stayed 3 nights in Apr 2022

4/10 Poor

Hernan

Traveled with family
Disliked: Staff & service, amenities
The staff seem not to care. There where two of us and they were aunable to leave two bath towels, one hand towel and a floor towel. There was one or two missing every day. The small vending area doesn't have WATER!, Sometimes they change linen, other times they didn't. The location is OK buy I would not go back to it. Whindham is around the corner, same location.
Stayed 6 nights in Apr 2022

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities
M
Stayed 3 nights in Apr 2022