Ratings based on 26 Verified Reviews
4.5 Room cleanliness
Expedia 亿客行 Verified Reviews
by A verified traveler
Buen Dia becomes Gran Semana (a great week)
Posted Jan 5, 2024 on HomeAwayThis is an interesting home, designed with a large common area on the main floor,opening to a patio. Our group of 13 included 3 children ages 8,8, and 10. The house has many artsy Mexican features, curves, windows, tilework, carved doors, hat racks, etc. Our group immediately felt comfortable in this vrbo. When we arrived, the hosts had placed the 2 tables on end, next to each other, so that we could all sit at the same table for a meal - very thoughtful! There were 15 (table) chairs inside, about half were cushioned. The patio has 3 tables, and comfortable light-weight chairs that are easily moved. Note:This house is not a house for toddlers or young children, as lower stairs do not have rails, etc. The bedrooms were good. One mattress was full of springs, and the owners replaced that mattress immediately the morning I contacted them. Beds #14/15 are an air mattress. The kitchen was adequate, but then a chef cooked our dinners, housekeeping washes the dishes, so there wasn't much for us to do. When we mentioned maintenance issues (knobs, refriegerator, internet,etc) the manager was extremely responsive. After the booking,they sent us proprety guide, very helpful. Then, a property manager takes over, personalized, attentive. . Chef services were awesome, they shop for groceries, cook your menu, set the table, clean up. Big groceries are not nearby, so we asked the chef to pick up some Lucky Charms and Pancake Mix for us so we did not hve to cab to a grocery!
Comment from Hotel Management
Jan 21, 2024 by VrboOwner, Hotel Management
Thanks a lot Celeste for your beautiful words and review, and for sure, for your stay. We hope to see you and your family again. Have a great new year!
by A verified traveler
The Perfect Getaway Home!!!!
Posted Mar 29, 2023 on HomeAwayI truly cannot say enough good things about Luca's property in Playacar. The house was absolutely gorgeous and just as the pictures depict it. We slept 10 women very comfortably and still had room to spare. The rooftop pool was our go to hangout spot! Each room also did come with AC so we all slept very comfortably in the Mexican heat. The beach was just down the road, just about a 5-10 minute walk away. The check in process was easy and Giorgia helped us set up shuttles for each of our groups of guests to get from the Cancun airport to the house safely and back again for our flights home. The house is in a gated community and surrounded by hotels and resorts which provides a sense of ease when walking in the neighborhood. Within the community just 10 minutes down the road are restaurants, bars, shopping, a 7/11 and most importantly a starbucks!! The property is also only about 10 minutes from downtown playa del carmen by cab. We also opted to have the private chef services for each breakfast and one dinner and the chefs were absolutely phenomenal, the food was delicious and fresh and each day started off right because of it. We also used the yacht services through Valentina to help us book a private yacht in Cancun that was one of the highlights of our weekend. Overall, the property is beautiful, the communication with the property managers was easy and made our stay that much better. If you are looking for a home away from home in Play del carmen look no further!
Comment from Hotel Management
Aug 15, 2023 by VrboOwner, Hotel Management
Thanks, Tess, for your beautiful words and review. It was a great pleasure to have you in the house, and we are pleased you had a great time on our property. See you soon, have a great day!
by A verified traveler from Fallbrook
Fabulous house of surprise
Posted Jan 6, 2023 on HomeAwayBesides the standard clean and comfey there is your own private underground CENOTE!!!
Comment from Hotel Management
Aug 15, 2023 by VrboOwner, Hotel Management
Thanks, Fred, for your stay and your review. We are happy you have had a wonderful time in our cenote; see you soon!!!
by A verified traveler
Playa Rental
Posted Feb 2, 2022 on HomeAwayThe rental was very clean. There were some problems though. Getting into the neighborhood was difficult and frustrating. Be sure to communicate that you'd like you wristbands upon arrival. Luca, the owner, was not responsive to our calls. We wasted 2 hours driving between different gates trying to get to the rental. The house is large and has a nice patio. However, there is no cozy gathering place. The couch is made of cement with cushions. Something to be aware of if that is important to you. The linens (towels, sheets) need a refresh. The beds are hard and need to be replaced, in my opinion. We left a day earlier and stayed in a hotel so we could get some rest before we flew home. The listing says it was newly renovated but that is not true. Also, there was no Covid testing on site. I emailed about this but he never replied back to me.
Comment from Hotel Management
Aug 15, 2023 by VrboOwner, Hotel Management
I'm very sorry to hear that but this review is full of falsehood. 1) we write many times before and during the day of check in the instructions to ask us and have the wristbands. 2) we give information about how found the house. Clearly, if the customer doesn't read the messages it's hard to have every communication. 3) It's funny reading that we didn't answer the customer. We have dedicated customer service with phone numbers only for clients. In this case too, if the customer doesn't use the phone because "I'm on vacation and I don't use the phone" (this is the answer when I have of the guest) it's hard to have a communication. The proof of that is that all last reviews speak about very good communication with us. 4) It's not true that these customers go out the night before. I cannot understand Expedia can accept false reviews. Could continue to answer to others lies presented in this review but I am so overwhelmed by all these falsehoods that I leave the general judgment to those who read the general judgment, after having read the many other excellent reviews that we have.
by A verified traveler from Baytown Tx
AC leaks BAD and mold
Posted Oct 23, 2021 on HomeAwayThe ac in the master bedroom leaks extremely bad. Not just a drip. It floods the main bedroom. The mains suite smells and had black mold.
Comment from Hotel Management
Aug 15, 2023 by VrboOwner, Hotel Management
I am very sorry to read this review because you called me at 9.30 in the evening for a SMALL leak in the air conditioner and at 10 in the morning the next day the technician had already taken care of the problem. In addition, since the air conditioning machine is inside a closet, it is absolutely not possible for it to wet the mattress. so much so that the next morning the cleaning lady asked you to show her the wet spot to be able to do something about it, and magically in the night any awful musty and damp smell was gone.. We are sorry to receive such comments after all the work and attention we give to ensure that customers are comfortable and enjoy their holidays to the fullest.
by A verified traveler from Marietta, Pa
Playa Stay
Posted Oct 3, 2021 on HomeAwayA group of 6 friends all met up at the house for vacation. It is situated in a very very nice neighborhood and is a short walk into town for anything you need. The property is very large and we were easily able to spread out and relax. Daily room cleaning and exterior property cleaning was very nice. They work in the background and you forget they are there. The kitchen is not recently part of the renovation and the stove and microwave are missing knobs.
The outdoor kitchen was amazing and got a lot of use. Overall it was a pleasant stay. The only negative part was getting in and out of the development. It was very inconsistent with security. 1 day you would have to leave your drivers license and get a number card, the next day you didn’t. Getting in and out of the gate by taxi was pretty inconsistent. Depending on who was working, they would want to see proof of your registration and your ID. But we made it work and had fun.
Comment from Hotel Management
Aug 15, 2023 by VrboOwner, Hotel Management
Hi Austin thanks for your great review. About the entry and exit from the closed community, I inform you that the rules have changed since your stay. In fact, upon arrival of the customers, there is already the possibility to receive the bracelets (all-inclusive hotel type) and not have to show the ID anymore. However, I would like to point out that this type of check is to ensure maximum safety of the guests within the community and that it is independent of our world as owners of the house. If Playacar (name of the community where the house is) is the safest place in Mexico it is also thanks to these controls. However, the "disservice" if we want to call it that, has been largely resolved and today there is no longer this complication. Chhers!
by A verified traveler from Austin, TX
Great host and a really fun property!
Posted Jul 23, 2021 on HomeAwayThe house is just like the photos, staff and host were fantastic, great location!
Comment from Hotel Management
Aug 15, 2023 by VrboOwner, Hotel Management
Thanks so much, Dean for your beautiful words. We are very happy to hear that, and we wait very soon. Cheers!!!
by A verified traveler
Excellent experience
Posted Apr 10, 2021 on HomeAwayI had a really excellent experience,
The management was friendly, rooms are really clean and comfortable . I will come back for sure! And I will suggest your property to all my friends and family
THANK YOU SO MUCH
Comment from Hotel Management
Aug 15, 2023 by VrboOwner, Hotel Management
Thank you too, Eleonore. See you next time. Cheers
by A verified traveler
I LOVE PLAYA
Posted Apr 9, 2021 on HomeAwayAmazing gateway in Playa del Carmen !
We stay in this amazing villa literally at few steps from the caribbean beach.
The "difficult" part was to leave the house because it an heaven on hearth. with a private swimming pool on the back yard deck and jacuzzi tub o the roof deck. Highly recommend this place for a family and friends group hang out and chill. the outdoor kitchen was a plus
Comment from Hotel Management
Aug 15, 2023 by VrboOwner, Hotel Management
Thanks a lot, Fab, for your review and your words.
by A verified traveler
highly recommended Villa
Posted Apr 8, 2021 on HomeAwaywe choose this villa randomly after having issue with another renter not affiliated with this villa.
Our Stay was short but Lovely.
The House is really clean and spacious. It feel really safe inside a gated community with 24/7 security check.
We really enjoy the out door kitchen, buy the private pool, for our evening dinner.
Amazing beach at @500 foot
We are definitely coming back close to the end of the year.
Thanks to the host for the quick accommodation and help
Comment from Hotel Management
Aug 15, 2023 by VrboOwner, Hotel Management
Thanks Gian for your review and I hope see you very soon . Bye!!!!
