8.6/10 Excellent! (1,000 reviews)
The customer service was amazing. I had some complications booking with an outside party and I got charged twice. That outside party was unhelpful so I was very stressed on arrival. Isiah who greeted me at the front desk was very kind. He even stepped to the back for awhile & came back saying it’s handled! He contacted the company and got everything fixed for me, it was unexpected and put me at ease. A problem that wasn’t theirs to fix, so it was above and beyond service. The hotel room was gorgeous! Spacious & quiet. The beds are so comfy! Most hotels the beds are too stiff but theirs stood out to me for being so comfortable. The only con I have is the elevators. There are only a few and they are veryyy slow. I would still stay there again though, overall great experience.
Reviewed on Sep 12, 2025