Dear Sir / Madam First and foremost allow us to thank you for choosing the Vila Nova Hotel for your holidays in Ponta Delgada. We sincerely appreciate the time you took to share your positive experience on this platform. We look forward to welcome you back. Kind Regards

Dear Sir / Madam, First and foremost we would like to thank you, for giving us the chance of having you at the vila nova Hotel. We are delighted to verify that you have enjoyed our accomodations and friendly service. Kind Regards

Estimado señor señora, Agradecemos en primer lugar su preferencia por el Vila Nova Hotel. Gracias por haber escrito y comentar lo que debemos mejorar, sin embargo estamos realizando intervenciones correctivas que apuntan mejor aún más a la comodidad de su estancia de futuro. Muchas Gracias

Estimado Sr. Juan, en primer lugar nos gustaría darle las gracias por sus comentarios durante su estancia, con información muy útil para nuestra guía. Estamos realmente felices de proporcionar un buen servicio y ser capaz de satisfacer todas sus necesidades y expectativas! Esperamos tener el privilegio de darle la bienvenida de nuevo en nuestro hotel. Saludos cordiales, Vila Nova Hotel PLATANO HOTELS

Excmo Sr. Fernando, En primer lugar gracias por su evaluación de la satisfacción de nuestros servicios durante su estancia en el HOTEL VILA NOVA. Es con satisfacción que observamos para que podamos monitorear y evaluar la satisfacción de nuestros clientes y su evaluación también será útil para los futuros clientes.. Gracias de nuevo y esperamos su elección la próxima visita a São Miguel, Azores. Atentamente, Hotel Vila Nova PLATANO HOTELS

Excmo/a Sr/a., En primer lugar gracias por su evaluación de la satisfacción de nuestros servicios durante su estancia en el HOTEL VILA NOVA. Es con satisfacción que observamos para que podamos monitorear y evaluar la satisfacción de nuestros clientes y su evaluación también será útil para los futuros clientes. Nos sentimos halagados por sus palabras. Gracias de nuevo y esperamos su elección la próxima visita a São Miguel, Azores. Atentamente, Hotel Vila Nova PLATANO HOTELS

Dear Linda,Thank you for taking the time to share your experience with us.We're delighted to hear that our staff made a great impression with their friendliness and efficiency and that the modern interior furnishings contributed to a comfortable stay. We appreciate your feedback regarding the exterior maintenance; the proximity to the sea does pose unique challenges, but rest assured that we continuously work to keep our property looking its best.Refrigerators are available in our Junior and Master Suites, and upon request, we can provide a minibar and kettle in other rooms as well.We hope to have the opportunity to welcome you back in the future for another memorable stay. Kind regards.

Dear Martin,Thank you for sharing feedback about your recent stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We hope that we may be able to see you on a future occasion. My best regards,

Dear Michael,Thank you very much for your kind review.It's wonderful to hear that our location served as a convenient base for your explorations and that you enjoyed the proximity to various attractions. We're also delighted that you found the weather to be perfect during your January visit. Your compliments on the cleanliness and condition of our hotel are greatly appreciated, and we're glad that our services met your expectations.We look forward to seeing you again. Best wishes,

Dear Darren,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to having you return. Best wishes,

Cher Jean-Marie,Merci de votre fidélité.C'est un plaisir d'apprendre que votre séjour parmi nous s'est parfaitement déroulé et que vous avez apprécié la taille et la propreté de votre chambre ainsi que la qualité de nos offres de restauration.La satisfaction de nos clients est notre plus grande source de motivation.Bonne année 2024 et au plaisir de vous revoir très prochainement,

Dear Norman,Thank you for reviewing your recent stay.We note your comment regarding the firmness of the bed; our mattresses are relatively new and of a standard that aims to support restful sleep for a wide range of preferences. As for the bathtub, we strive to ensure all aspects of our rooms meet our guests' expectations and will look into the issue you've raised.We look forward to welcoming you for another pleasant stay. Wishing you a joyous holiday season!

Dear Vitalii,Thank you for sharing your experience with us.We're thrilled to hear that you found your room clean and appreciated the overall condition of our hotel. Furthermore, your acknowledgement of our service is truly valued, and we're glad that our room amenities met your expectations. Our team strives to maintain high standards in every aspect of our guests' stay, including the careful selection of amenities and rigorous cleaning protocols.We look forward to welcoming you back for another excellent stay.Warm regards,

Dear Dean,Thank you for sharing your review.We're truly sorry to hear that you were unable to check in early after your flight. We strive to accommodate our guests' needs whenever possible, and we regret any inconvenience this may have caused you.We hope you will consider staying with us again in the future. Best regards,

Dear Bárbara,It was a pleasure to receive this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another excellent experience with us. Kind regards,

Dear Kevin,We appreciate that you took the time to review your recent stay.We are glad to hear that you found our hotel's condition and service satisfactory. Our team works hard to maintain a high standard of service and cleanliness for our guests.We understand that some aspects of your stay, such as room cleanliness and amenities, did not meet your expectations. We would like to assure you that we have a thorough cleaning and disinfection protocol in place, and we are continuously working on improving our amenities to enhance our guests' experience. We appreciate your feedback and will take it into consideration for future improvements.We look forward to welcoming you back. Best wishes,

Dear Roger,It's a real reward to receive such a great review.We are delighted to hear that you appreciated our convenient location and found your room to be pleasant. It's great to know that our efforts to maintain a high standard of cleanliness have been noticed. We also appreciate your positive feedback on our food offerings.We look forward to welcoming you back for another memorable experience.Best wishes,

Cara Aurea,agradecemos o seu simpático comentário.É com enorme orgulho que vemos que atribuiu pontuação máxima à sua experiência nas nossas instalações. Esperamos que tudo tenha sido do seu agrado.Esperamos que tenha tirado o máximo partido da sua passagem pela ilha de São Miguel e ficamos a aguardar o seu regresso. Cumprimentos,

Dear Ken,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our space to be comfortable and the lodging to be very nice. Our carefully designed décor aims to create an atmosphere of comfort and sophistication, which seems to have contributed to your enjoyable stay.We appreciate your high ratings for room cleanliness, hotel condition, and service. Our team works diligently to maintain a clean and welcoming environment for our guests, and we are glad that their efforts have not gone unnoticed.We hope to have the pleasure of welcoming you back in the future. Warm regards,

Dear Pedro,We would like to thank you for this review about your experience in our hotel.We are glad to hear that you found our hotel clean and tidy, and that our staff were friendly. We strive to provide a comfortable and welcoming environment for our guests. We apologize for any inconvenience caused by the lack of coffee and tea facilities in the room. We do offer minibars and kettles upon request, and we will take your feedback into consideration for future improvements. We also apologize for the wait during the check-out process. We are continuously working on improving our services, and your feedback is valuable in helping us achieve this goal.We hope to welcome you back. Best wishes,

Sehr geehrte Stefanie Marianne,vielen Dank für die Bewertung unseres Hotels.Es freut uns zu hören, dass Sie die Sauberkeit unserer Zimmer und unseren Service schätzen. Wir sind stets bemüht, unseren Gästen einen angenehmen Aufenthalt zu bieten. Wir möchten jedoch auf einige Ihrer Anmerkungen eingehen.Wir bedauern, dass Sie den Eindruck hatten, dass unser Hotel renovierungsbedürftig ist. Tatsächlich sind bereits Renovierungsarbeiten für das Jahr 2023 geplant. Bezüglich des Speisesaals und der Speisenauswahl möchten wir darauf hinweisen, dass unser Atlantis Restaurant täglich ein Frühstücksbuffet und ein Abendbuffet mit einer Auswahl an lokalen und internationalen Gerichten anbietet. Wir nehmen Ihr Feedback bezüglich der Speisen ernst und werden es zur Verbesserung unserer Angebote nutzen. Schließlich möchten wir Sie darüber informieren, dass unser Hotel in der Nähe des Flughafens und des Stadtzentrums liegt, was es zu einer idealen Wahl für Reisende macht, die die Umgebung erkunden möchten.Gern würden wir Sie in Zukunft wieder bei uns willkommen heißen!

Dear Guest,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you appreciated our convenient location, close to the city center and the airport, as well as our excellent service and facilities, including our restaurant and bar. We strive to provide a comfortable and enjoyable stay for all our guests.We understand that you found the mattress in your room to be too firm for your preference. We would like to inform you that our mattresses were recently replaced to ensure the comfort of our guests. However, we understand that comfort can be subjective, and we apologize for any inconvenience this may have caused during your stay. In the future, please feel free to reach out to our 24-hour front desk staff, who would be more than happy to assist you with any concerns or requests.We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Best regards,

Caro Carlos,agradecemos o seu simpático comentário.É ótimo saber que adorou a sua estadia no nosso hotel. É sempre gratificante receber elogios como o seu, uma vez que procuramos proporcionar um ambiente confortável e acolhedor a quem nos visita, em todas as ocasiões.Ficamos a aguardar o seu regresso ao My Story Hotel Vila Nova. Cumprimentos,

Dear Christian. We thank you for your comments about your stay at our hotel.We are glad you appreciated the service received and our high standards.Our mattresses were recently replaced in April 2022, and we strive to provide a comfortable stay for all our guests. We apologize if they did not meet your expectations.We also appreciate your feedback on the pool towels. We understand that the deposit may not be the most convenient solution for some guests, and we will take your comments into consideration.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,

Hei Helge,tusen takk for at du delte din opplevelse hos oss!Vi er glade for å høre at du likte våre romslige rom og hotellets gode beliggenhet. Det er flott å vite at du også satte pris på svømmebassenget vårt. Vi beklager at fasaden ga et litt slitt inntrykk, og vi vil ta dine tilbakemeldinger i betraktning. Vi planlegger en renovering av rommene i 2023, og vi vil også vurdere å forbedre hotellets utvendige utseende.Takk igjen for de positive kommentarene om rommets renslighet og servicen du mottok under oppholdet. Vi jobber kontinuerlig med å forbedre oss og tilby en best mulig opplevelse for våre gjester.Vi håper å ønske deg velkommen tilbake til hotellet i fremtiden. Ha en flott dag,

Dear David,Thank you for taking the time to share your review.We are sorry that not everything was to your satisfaction.However, we would love to know what would have made your stay even better.We look forward to welcoming you back. Best regards,

Dear Kenneth,We thank you for sharing this feedback with us.We are glad to hear that you found our location convenient and also appreciate your kind words about our team.We apologize for the inconvenience you faced regarding the early check-in. We understand how important communication is and we will work on improving our response time to ensure that our guests are well-informed about their requests.We hope we have the opportunity of seeing you again in the future.Kind regards,

Dear Lenny,Thank you for your kind review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We look forward to welcoming you back. Best regards,

Dear Dave,Many thanks for your feedback.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.However, we regret that our location was not entirely to your liking and have noted your comment. We hope to welcome you back in the future. All the best.

Dear Victor,Thank you for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to welcome you back in the future.Best wishes,

Caro Francisco,apreciamos a sua preferência e retorno.Ficamos contentes por termos ido ao encontro das suas expectativas.Esta informação motiva a nossa equipa a manter os elevados padrões relativamente ao serviço proporcionado.Estaremos sempre disponíveis para o receber.Com os nossos melhores cumprimentos,

Dear Paulo Renato,Thank you for letting us know that you enjoyed your stay.We are pleased that we were able to meet your expectations.Thank you again; we look forward to welcoming you back in the future.Kind regards,

Dear Eric,Thank you for taking the time to share your feedback.We regret to hear that you were not entirely satisfied with your experience. Please let us know of such concerns in the future, so our team can do their best to find a more comfortable solution. We want to ensure that every guest gets a good night's sleep, and we are always eager to assist in any way possible.Please know that we have noted your concerns, and this feedback will be very useful as we continue to improve our servicesThe whole team hope to have the pleasure of seeing you again. Best wishes,

Dear Beth, It was a pleasure to receive this great review. We do our best to ensure that our guests always feel welcome and it is very rewarding to read that you enjoyed your stay and found our location ideal. We are especially delighted to hear that you enjoyed your room. It would be a pleasure to welcome you again. Best regards, Alfredo Tavares - Diretor Geral

Cara Cláudia, agradecemos a sua avaliação. Ficamos satisfeitos por termos correspondido às suas expetativas de um modo geral. Esperamos revê-la em breve. Atenciosamente, Alfredo Tavares - Diretor Geral

Lieber Michael, Ich und meine Kollegen, vielen Dank für die Gelegenheit, Ihnen bei Ihrem Aufenthalt bei uns behilflich zu sein. Wir hoffen, dass wir Sie in naher Zukunft wieder begrüßen können. Mit freundlichen Grüßen

Cher Monsieur Florian, Tout d'abord, nos remerciements pour nous donner l'opportunité de recevoir votre aide et votre service. Mes collègues et moi sommes ravis que vous ayez vécu une expérience très positive. Merci beaucoup

Madame, Monsieur Merci d'avance de nous avoir choisis pour vos vacances à Ponta Delgada. Mes collègues et moi tenons à vous remercier pour l'examen détaillé ci-dessus, qui sera certainement important pour ceux qui ont l'intention de nous rendre visite à l'avenir. Merci beaucoup

Deat Romil, To the gretatest extent allow to sincere thank you for staying at the My Story Hotel Vila Nova. We also appreciate the time you dedicated to rate your experience in our Hotel. Kind Regards

Dear Sir/Madam We are sorry to read that you have experienced not as per usual a fantastic experience as the majority of our guests. We are confident and certain that my colleagues did all the efforts to assist you in a positive and assertive way. We hope to have the opportunity to welcome you back. Kind Regards