Dear Jose, Thank you for a great review. We appreciate you taking the time out of your busy schedule to tell us how we are doing. We will use your feedback to continue to develop our staff, to create great guest experiences.

I am terribly sorry that your check in experience was less than wonderful. I will speak to all staff that was present at the time of your arrival. It is never our intention to provide terrible customer service; for that I extend a personal apology to you. I hope that you will consider returning to the hotel in the future, so that we can make a different impression.

Dear Jose, Thank you for choosing the Holiday Inn Express Port Arthur. We appreciate such positive comments regarding our new breakfast items. Here at the Express, we strive to give our guests options, so that we may cater to all needs, including offering a well-balanced breakfast with new healthy choices. We look forward to accommodating you again in the future if your travels bring you back to the Port Arthur area. Thank you, Tonya Thomas, General Manager

Thank you for taking the time out of your busy schedule to give us such a great review.

Dear Andrea, Thank you for taking time to give us your feedback regarding your most recent stay. We appreciate you, we use feedback such as yours to develop staff, and make improvements in areas where it is necessary.

Thank you for taking time out of your busy schedule to give us such a great review.

Thank you for a great review. We appreciate you choosing our hotel.

Thank you for a great review. We appreciate you taking the time to tell us how we are doing.

Thank you for taking the time out of your busy schedule to let us know how we are doing.

Thank you for staying with us and giving us a great review. We appreciate you taking the time to let us know how we are doing.

Thank you for taking the time out of your busy schedule to give us such a great review. We hope that if you are in our area again that you will choose to come and stay with us again.

Dear Joshua, Thank you for taking the time to give us your feedback, we use your feedback for training purposes, and to improve our guest relations. We hope that when you are in town again you will come back to stay with us again. Thank you, Ysuia Goudeaux General ManagerHoliday Inn Express & Suites

Dear Anonymous, Thank you for taking the time to give us your feedback. We use feedback such as yours to train our staff, and improve guest relations. We hope that the next time you are in town you come and stay with us again. Thank you, Ysuia GoudeauxGeneral Manager

Dear Alexander, Thank you for taking the time to give us your feedback. We use feedback such as yours to train our staff, and improve guest relations. We hope that the next time you are in town you come and stay with us again. Thank you, Ysuia GoudeauxGeneral Manager

Dear Robin, Thank you for taking the time to give us your feedback. We use feedback such as yours to train our staff, and improve guest relations. We hope that the next time you are in town you come and stay with us again. Thank you, Ysuia GoudeauxGeneral Manager

Dear Lontina,Thank you for the great review, we use your feedback to develop staff enrichment. We hope that when you are in town again you will come back and visit us.

Dear Laura, We want to thank you for taking the time to let us know how we are doing. I will make sure to talk to the front desk staff to ensure that we are completing the check in process in a timely manner. We hope that you come and stay with us the next time you are in town.

Dear Brittany, I apologize that you were put on hold for an extended period of time, I will address this with my front desk agents. Thank you for taking time out of your busy schedule to let us know how we are doing.

Dear Eric, Thank you for a great review. We appreciate you taking the time out of your busy schedule to tell us how we are doing. We will use your feedback to continue to develop our staff, to create great guest experiences.

Dear Amber, Thank you for a great review. We appreciate you taking the time out of your busy schedule to tell us how we are doing. We will use your feedback to continue to develop our staff, to create great guest experiences.

Dear James, Thank you for taking the time out of your busy schedule to let us know how we are doing. I wish that we could have served you better, I hope that you will give us another opportunity to make things better.

Dear Dewanna, Thank you for a great review. We appreciate you taking the time out of your busy schedule to tell us how we are doing. We will use your feedback to continue to develop our staff, to create great guest experiences.

Dear James, Thank you for such a great review, we appreciate you taking the time to tell us how we are doing. We look forward to seeing you again real soon.

Dear Alma, Thank you for such a great review. We appreciate you for taking time out of your busy schedule to let us know how we are doing. We hope to see you again very soon. Thank you

Natalie, Thank you so much for taking the time out of your busy schedule to tell us about your stay. We value you as a customer and your feedback is very important to us, we will use your feedback as an opportunity to make sure that we are doing all we can to make our guest have a great experience.Thank you, Ysuia Goudeaux

Roudy, We want to thank you for taking time out of your busy schedule to tell us about your most recent stay. We value you as a customer and your feedback is very important to us, and we appreciate your review. Thank you, Ysuia Goudeaux

Dear Marisol, Thank you for a great review. We appreciate your feedback, we will use it as a guide to continue to provide excellent customer service to our guest. We look forward to seeing you again very soon. Ysuia GoudeauxGeneral ManagerHoliday Inn Express & Suites

Dear Michael, Thank you for a great review. We appreciate that you took the time to tell us how your stay was. We will use your feedback as a guide to continue to provide great customer service to our guest. We hope to see you again very soon.Ysuia GoudeauxGeneral ManagerHoliday Inn Express & Suites

Dear Stephanie, Thank you for a great review, we are glad to know that you slept so comfortable that it made you think of home. We appreciate your feedback, and will use it as a guide to continue to serve our guest with excellent customer service. Ysuia GoudeauxGeneral ManagerHoliday Inn Express & Suites

Arna, Thank you so much for your response, we use feedback such as yours to learn from our experiences and make the necessary changes to make sure our guest have a great experience. Thank you, Ysuia Goudeaux

Thank you Jeff, we value you as a guest and appreciate your feedback. We use your feedback as a way to make improvements so that every guest can have a great stay.Thank youYsuia GoudeauxGeneral Manager Holiday Inn Express & Suites

Thank you so much for your review Bernard. We appreciate you taking time to tell us about your stay. We use your feedback to make improvements, so that each guest can have a great stay.Thank you, Ysuia GoudeauxGeneral ManagerHoliday Inn Express & Suites

Thank you for taking the time to tell us about your recent stay. We appreciate your feedback and will use it to make the necessary improvements, so that every guest has an awesome stay. Thank you, Ysuia GoudeauxGeneral ManagerHoliday Inn Express & Suites

Demeka, Thank you so much for your response, we use feedback such as yours to learn from our experiences and make the necessary changes to make sure our guest have a great experience. Thank you, Ysuia Goudeaux

Thank you Brenda,We appreciate your review, it is feedback like yours that allows us to better service the needs of our guest.

Rodney, Thank you so much for your response, we use feedback such as yours to learn from our experiences and make the necessary changes to make sure our guest have a great experience. Thank you, Ysuia Goudeaux

Sally, Thank you so much for your response, we use feedback such as yours to learn from our experiences and make the necessary changes to make sure our guest have a great experience. Thank you, Ysuia Goudeaux

Thank you Denise, for taking the time to give us your review. We appreciate your feedback, it is feedback that allows us the opportunity to better service our guest. Thank you,

Thank you Carol, for taking the time to give us your feedback. It is because of your feedback that we are able to better serve our guest. Thank you,

Thank you Sashaleah, we appreciate you for taking time to give us your feedback. It is because of your feedback that we are able to better service our guest. Thank you,

This guest (girlfriend) made a reservation through Expedia and was told that we were a pet friendly hotel. WE ARE NOT PET FRIENDLY!!!! After the initial reservation was over guest (gentleman) tried to extend and realized that he had to make a new reservation for the last days stay. I was called at home at 7:30am and advised that there was a dog on the property, I advised my staff to charge the pet deposit because we are not pet friendly. My staff called me back and said that the guest refused to pay the pet deposit, so I called the guest to apologize and see if I could get to the bottom of the issue. The (gentleman) who was not even on the reservation cussed at me saying that he spoke to Ella or Elia, I advised him that I do not have any employees by that name, things continued to get very heated from the guest yelling and using profanity and I apologized and disconnected the call. When I arrived at work the (gentleman) followed my front desk agent into the hotel's laundry facility and beckoned for me to come out and lets do our investigation! So surprised that he would come to a restricted area (hotel's laundry) and yell from the hall I came out and went to the front desk and spoke to him, I apologized to him and shook his hand and then the person who made the reservation in the first place came in to the front desk and he (gentleman) told her everything was fine, and he turned to me and the front desk agent and told us to have a great Memorial Day we bid him the same and the incident was over just like that. I did not charge him the pet deposit and then the (girlfriend) post this complaint. This matter is resolved and I would prefer if either guest would not return to the hotel.

Thank you so much for the great review. It is always our goal to provide great customer service and make sure that the hotel is clean and has a welcoming atmosphere. We look forward to your next stay with us.

Thank you for a great review!! It is always our intention to provide great customer service and a clean and welcoming atmosphere for our guest.

Thank you for a great review, I am overjoyed that Debbie was instrumental in making you stay a great one. We look forward to seeing you the next time you are in town.

Thank you for your feedback, it is much appreciated. My apologies to you that your stay was less than great. I hope you will allow another chance to get things right.