Ramsen Vacations from $1,073

I didnt experience housekeeping not sure why and unfortunately someone else got assigned my room whilst I was still in it which gave us both a shock. But staff quickly fixed the mistake reassured me and that was it. The only issue and fixed so quickly. Was done to a computer glitch so nothing to do with staff who were all lovely. Its also in a really handy location too. Close to old town key spots, close to the harbour and with cafes nearby and a short walk to the train station- I even felt safe walking at 3.30am it was that close. Would stay here again

One receptionist was very rude (Red haired Polish lady).That’s all. Expect more from five star hotel staff.

Personal atento, cuartos no son muy comodos

The room was clean and well located, if tiny in wall to wall space. We found it adequate and got help from the front desk staff to navigate our needs.

The hotel itself is an older hotel with a beautiful location on lake Lucerne. The staff was fabulous. The check in desk assisted us with everything. The restaurant servers were exceptional. Especially in making sure my husband had the best single malt whisky. The food was some of the best of our entire trip. We would definitely stay there again. We really enjoyed the piano player