Ratings based on 1,361 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Apr 28, 2016
Pros: Everything was as clean and comfortable as what we would have expected at a much more expensive hotel.
We arrived late and were still welcomed when we got there. Pillows were comfy.
2 out of 5
by A verified traveler

Posted Apr 22, 2016
The hotel was rundown and smelled overwhelmingly of some sort of floral air freshener. There were cracked tiles in the bathroom, stains all over the carpet and poor ventilation. Also, the gym area is tiny and the equipment seemed like it hadn't been updated for years. Next time I will stay somewhere else.
Comment from Hotel Management
Apr 26, 2016 by Nicole T, Hotel Management
Dear Anonymous: Thank you for taking the time to write your review. The Country Inn & Suites Rochester Brighton and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention.
3 out of 5
by A verified traveler

Comfortable hotel for business in the area.

Posted Apr 11, 2016
Location: It takes some effort to find a local, non-chain restaurant.
Comfortable, clean right off the highway. Breakfast was good with plenty of choices.
Comment from Hotel Management
Apr 18, 2016 by Nicole T, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the breakfast. We look forward to your next stay.
5 out of 5
by A verified traveler

Nice next to the collage

Posted Apr 5, 2016
It was better than hotels in Binghamton ny it's clean nice staff
Comment from Hotel Management
Apr 18, 2016 by Nicole T, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
4 out of 5
by A verified traveler

Posted Apr 5, 2016
It was nice and everything is well so I recomanded it to others.
Comment from Hotel Management
Apr 18, 2016 by Nicole T, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed everything. We look forward to your next stay.
5 out of 5
by A verified traveler

Very nice hotel.

Posted Apr 5, 2016
Pros: location, quiet, and clean.
Our room was clean and quiet. The beds were very comfortable too.
Comment from Hotel Management
Apr 18, 2016 by Nicole T, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the cleanliness of the rooms and the comfortable beds. We look forward to your next stay.
4 out of 5
by A verified traveler

Convenient to Airport and Hospitals

Posted Mar 23, 2016
Was a fine option for proximity to airport and U District
Comment from Hotel Management
Mar 24, 2016 by Nicole T, Hotel Management
Dear Anonymous: Thank you for your feedback! We hope to see you again when you are in the Rochester-Brighton area.
2 out of 5
by A verified traveler

Never again...

Posted Mar 10, 2016
Hotel accused me of smoking in my room and charged me the non refundable smoking fee. Per the rules of the hotel, someone was supposed to come check the room for smoking and no one ever did. Still fighting the hotel for this charge.
Comment from Hotel Management
Mar 14, 2016 by Nicole T, Hotel Management
Dear anonymous: We appreciate you bringing this matter to our attention. We understand the inconvenience an unexpected charge can cause. We can assure you that we do not place a smoking fee on a room without verifying that indeed the room was smoked in.
3 out of 5
by A verified traveler from Syracuse

Convenient, comfortable, not flashy

Posted Feb 29, 2016
Pros: Low-key, quiet.
Cons: Need to clear up mildew problems in some of their rooms. Overnight/late night staff not friendly.
Location: Right on a main road but did not hear road noise. Close to shopping and to medical centers.
This hotel was conveniently located. It had a pool and hot tub but we didn't have time to use them. The breakfast was substantial although not interesting. The woman who checked me in was very friendly and accommodated my need to choose a room that had zero perfume smell or mildew smell (the first two I checked had those problems). I found a room that was odor-free and it was quiet. The bed was comfortable enough. Clean towels. This is not a fancy place but it served our needs quite adequately.
Comment from Hotel Management
Mar 5, 2016 by Nicole Taft, Hotel Management
Dear Diana: We apologize you were not satisfied with the condition of the hotel during your stay.We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
4 out of 5
by A verified traveler from rochester

Nice hotel very clean

Posted Feb 27, 2016
Hotel was really nice room was comfortable and clean hotel staff was very friendly but breakfast was ok not what we expected compare to other places i have stayed where they had a nice full hot breakfast you only got a round fake egg with a sausage patty
Comment from Hotel Management
Mar 8, 2016 by Nicole Taft, Hotel Management
Dear Jesus: We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast We work hard to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We hope you will give us another chance if you are in the area again.