9/10 Wonderful! (920 reviews)
I stayed in this hotel in Exeter Oct 26-29. The woman who checked me in could not seem less happy to see me or in in checking me in.
My room was lovely and quiet and clean... until I lost something and looked under the bed where there were someone's dirty underwear, a pair of glasses and God knows what else amidst an inch of dust. Extremely gross
I called down to reception multiple times and there was no answer. For three nights reception was mostly absent. When my key wouldn't work I waited 20 minutes at the desk while two lovely bartenders went to find someone. Finally the restaurant manager tried to help me.
When I asked for some bottles of water at the bar for my room a bartender spent ages trying to locate some.
The staff that I dealt with all seemed very very nice but it seems like the hotel is being operated like a restaurant with rooms. It is insufficiently staffed.
On my last night I asked what time check out was and whatever man was filling in(?) at reception said "maybe noon or one"?
So not good, Hotel Indigo. I won't use your chain.
Reviewed on Nov 3, 2026
