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Opiniones de Leonardo Hotel Liverpool

4 out of 5
Leonardo Hotel Liverpool
No. 31 Keel Wharf, Liverpool, England

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 633 de 1282 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 381 de 1282 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 155 de 1282 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 76 de 1282 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 37 de 1282 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ana Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 10 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excelente

Monica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Leonardo Hotel Liverpool, el 10 ene. 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

10/10 Excelente

JESUS

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bien ubicado, no dejen de ir
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Leonardo Hotel Liverpool, el 12 dic. 2023
Thanks for the feedback!

2/10 Terrible

Juan E

Se hospedó 1 noche en octubre de 2023
Respuesta de The Leonardo Hotel Liverpool, el 30 oct. 2023
Thank you!

10/10 Excelente

Gabriela Cristina

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
La ubicación
Se hospedó 1 noche en julio de 2023
Respuesta de The Leonardo Hotel Liverpool, el 12 sept. 2023
Thank you!

8/10 Bueno

Alberto

Se hospedó 3 noches en julio de 2023
Respuesta de The Leonardo Hotel Liverpool, el 12 sept. 2023
Thank you!

10/10 Excelente

Jose V

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
PERFECTO
Excelente lugar, muy cómodo, limpio, buen desayuno y calidad. Sin duda regresaremos.
Se hospedó 1 noche en junio de 2023
Respuesta de Hope, el 11 jun. 2023
Dear Jose, Thank you for taking the time to leave your feedback with us. I'm delighted to see you enjoyed your stay in Liverpool with us and hope we can welcome you back in future. All my best

10/10 Excelente

Juan

Se hospedó 1 noche en febrero de 2023
Respuesta de Megan, Operations Manager, el 11 mar. 2023
Dear Juan,Thank you for choosing Leonardo Hotel Liverpool for your recent stay.We hope to see you again soon.Kind RegardsMegan

8/10 Bueno

Adel Amim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2021

8/10 Bueno

Victoria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Great location for a family trip, receptionist was brilliant and checked us in when we arrived to drop off our bags ar 11am which was a bonus. Everything very clean, only negative was the rooms were very basic, bathrooms in particular were similar to a more budget chain. But for what we wanted it was great
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Peter

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location. Easy access to city centre and Albert Dock.
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Robyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Catherine

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great place to stay walking distance to most areas
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Martin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is adequate. Rooms average
Se hospedó 2 noches en abril de 2024

10/10 Excelente

david

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the excellent staff. nothing i didntlike
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

Annette

Viaje familiar
Le gustó: Limpieza
It was ludicrously expensive for what felt basically like a premier inn. However, it was in a very convenient position.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
LOVE: Location, friendliness of staff, soundproofing (considering there was a storm outside, you couldn't hear a thing!) and the bonus of a sizeable discount on Kings Dock car park! LOATHE: If I had to nitpick; Bathroom was a little worn out. Aside from that, and especially for the price this weekend - absolutely brilliant!
Se hospedó 2 noches en abril de 2024
Respuesta de The Leonardo Hotel Liverpool, el 14 abr. 2024
Hi Daniel,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

6/10 Aceptable

Jennifer

Se hospedó 1 noche en abril de 2024
Respuesta de The Leonardo Hotel Liverpool, el 14 abr. 2024
Hi Jennifer,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

8/10 Bueno

Nicholas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is perfect for the Albert Docks area, and the staff are lovely and friendly.
Se hospedó 3 noches en marzo de 2024
Respuesta de The Leonardo Hotel Liverpool, el 9 abr. 2024
Good Evening Nicholas,Thank you for taking the time to leave us a review!I'm glad to hear you enjoyed the location of the hotel and that the staff were all friendly. We hope to welcome you back soon. Many Thanks

6/10 Aceptable

Carl

Viaje familiar con niños
Le gustó: Condiciones de la propiedad
Have stayed at the Leonardo Liverpool multiple times and have had a great stay. I’m sad to say that we were left disappointed this time. The price of breakfast has been raised, which is fine, however the choice of items and standard of the food was very disappointing. Less choice of hot food, undercooked items and food serving dishes left empty for long periods. Definitely not worth the £31 price tag.
Se hospedó 1 noche en abril de 2024
Respuesta de The Leonardo Hotel Liverpool, el 14 abr. 2024
Hi Carl,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Early check-in was good jack was a pleasant young man
Se hospedó 4 noches en marzo de 2024
Respuesta de The Leonardo Hotel Liverpool, el 2 abr. 2024
Hi Michael,Thank you for leaving us a 5/5 review!We trust you had an enjoyable stay with us and everything met the Leonardo standards.I'm pleased to see Jack made a great first impression and gave of great customer service, we've passed this feedback onto the Front Office Manager who will be sure to pass on this feedback to Jack.Many Thanks

10/10 Excelente

LAI MAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convince and nice hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de The Leonardo Hotel Liverpool, el 31 mar. 2024
Thanks for the 5/5 review

8/10 Bueno

Louise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice light, bright and cheerful hotel. Breakfast was delicious and offered a great and vast choice. Was a bit disappointed at the limited menu though in the lunch/evening restaurant, although the chicken burger was tasty! Had expected the restaurant to be a bit more 'intimate' and cosy but I guess that's one of the things about being one of a chain of establishments; they tend to be a bit impersonal. IMO the best thing was the location of the hotel. Absolutely perfect, Dockside, easy walking distance of the Mersey, museums, shops, railway station and plenty of great eateries. And I could almost reach out of the room window and touch the Liverpool Wheel!
Se hospedó 3 noches en marzo de 2024
Respuesta de The Leonardo Hotel Liverpool, el 14 abr. 2024
Hi Louise, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Excelente

Carter

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location- wonderful room.
Se hospedó 2 noches en marzo de 2024
Respuesta de The Leonardo Hotel Liverpool, el 26 mar. 2024
Dear Carter,Thank you for leaving us a review after your recent stay!Thanks for the 5/5 rating, we hope to welcome you back soon.

6/10 Aceptable

Mark

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
The location is excellent for the Arena, the bar staff and the room service team were helpful and friendly. The room was seriously dated and nowhere near 4 star (no extractor fan, fridge, fronts to wardrobe, pillows, space…). One morning the water was tepid as the boiler had broken. The reception staff were varied with one bordering on just rude. The breakfast was ok but the ketchup and was so low budget I thought I had put strawberry sauce on my plate and the beans translucent.
Se hospedó 3 noches en marzo de 2024
Respuesta de The Leonardo Hotel Liverpool, el 14 abr. 2024
Hi Mark, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

4/10 Malo

Joanna

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The staff were very friendly but the hotel seemed tired. We stayed here in 2019 and it seems to have gone down hill since then. The bathrooms are tired, we had a cracked sink and rust around the edges of the mirror. The paint was dirty and it didn’t feel very clean. There was no hot water in any of the 3 rooms I’d booked on Saturday morning, and when I mentioned to Reception the reply was it was because everyone was using hot water at that time and it was the same for everyone, but there should be hot water now (1pm).. and cold water is good for your hair! I would usually expect guaranteed hot water any time of day in a hotel?!? No apology or offer of compensation, so it seemed like this wasn’t a one-off issue, but quite normal.. The bed was comfy and the breakfast was good. It was a convenient location for the Arena, but it was £10 more per night than the Premier Inn 2 mins walk away, so I think next time I’ll book that as my daughter stayed there this weekend and had lots of hot water and a great bathroom (and powerful shower - she said her hair had never felt so clean haha) as well as everything else.
Se hospedó 2 noches en marzo de 2024
Respuesta de The Leonardo Hotel Liverpool, el 21 mar. 2024
Dear Joanna,Thank you for leaving us a review after your recent stay.I'm sorry to hear that your recent stay was not up to our usual standards, at Leonardo hotel we thrive on guest satisfaction and aim to have high standards across the board.I've passed this review onto the relevant departments to ensure we can prevent issues like his happening again.

8/10 Bueno

Dian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de The Leonardo Hotel Liverpool, el 21 mar. 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

6/10 Aceptable

Seema

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Great location, good parking, clean hotel, rooms very dated, bathroom also super dated, would not rate it as 4 star.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Leonardo Hotel Liverpool, el 11 mar. 2024
Dear Seema,Thanks for taking the time to leave us a review upon a recent stay with us.I happy to see you enjoyed the hotel central location and the hotels cleanliness.We hope to welcome you back soonThanks

8/10 Bueno

Dipti

Se hospedó 2 noches en febrero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 21 mar. 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

4/10 Malo

Nicola

Viaje en pareja
No le gustó: Condiciones de la propiedad
Staff were welcoming. The room was not great at all, next to the bed there was a large stain on the carpet that was very questionable, shelf missing in bathroom. Upon checking in at 3pm there was groups of people in close rooms making lots of noise getting ready for a night out, which I do not have an issue with at all however better room could have been selected for a couple. We asked to move rooms because of this and the room was much better however I wouldn’t have rated it as a 4 star hotel. Would not recommend for a couple staying the night in Liverpool
Se hospedó 1 noche en febrero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 27 feb. 2024
Dear Nicola,Thank you for submitting a review upon your recent stay.I'm sorry to hear the usual Leonardo standards were not met in your first room this will be addressed with our accommodations manager to prevent further events happening like this.I'm happy to hear your second room was much better and the reception team were welcoming this has been passed onto the Front Office Manager who can share with their team.We look forward to welcoming you back soon!

10/10 Excelente

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking is nearby. Check-in was very easy. Staff friendly and helpful. Enjoyed the breakfast and overnight stay. Would definitely book again.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 24 feb. 2024
Hi Paul,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 Bueno

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 24 feb. 2024
Dear Christine,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excelente

Erin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great time. Thank you
Se hospedó 2 noches en febrero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 24 feb. 2024
Hi Erin,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excelente

Rachel

Se hospedó 1 noche en febrero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 21 mar. 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 Bueno

Katrina

Viaje familiar
Warm and clean close to Albert Dock
Se hospedó 1 noche en febrero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 15 feb. 2024
Thanks for submitting a review.

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 15 feb. 2024
Thanks for submitting a review.

10/10 Excelente

Robin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 10 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were amazing, couldn’t do more to help, room clean and bright. It’s a shame the there was not parking at the hotel It was only 5 mins away though. £12 a day parking and £12.50 /£14.50 breakfast I thought one or the other could’ve been included. But I would definitely recommend staying as it was a great location.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 10 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excelente

Karen

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 10 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excelente

Cathriona

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 10 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

2/10 Terrible

John

Se hospedó 2 noches en enero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 10 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

2/10 Terrible

MICHAEL

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Overpriced poor experience
Location perfect. Extremely overpriced. Room - blood on the pillow and cobwebs in the room. The breakfast buffet quality is poor. Not to the standard of other Leonardo Hotels
Se hospedó 1 noche en enero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 29 ene. 2024
Dear Michael,Thank you for taking the time to leave us a review at The Leonardo Hotel Liverpool.Please accept our apologies that your stay was not living up to company standards, at Leonardo Hotel's we thrive on standards and were sorry they were not met this time.We've passed this feedback onto our Accommodation Manager who will of course address this with the team and take appropriate action.We hope to welcome you back soon.

6/10 Aceptable

Stephen

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Not the cleanest
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Leonardo Hotel Liverpool, el 28 ene. 2024
Dear Stephen,Thank you for taking the time to leave us a review at The Leonardo Hotel Liverpool.I'm sorry to hear the hotels usual standards were not up to scratch, we've passed the feedback onto our Housekeeping Manager who can be sure to address his with her team.Thank you again for leaving us a review!

8/10 Bueno

Torgeir

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 27 ene. 2024
Thank you for taking the time to leave us a review!

8/10 Bueno

Ben

Se hospedó 1 noche en enero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 21 mar. 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 Bueno

Natalie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 27 ene. 2024
Thank you for taking the time to leave us a review!

8/10 Bueno

Steffan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good Location - A little noisy
Our second stay at Leonardo Liverpool. Was in a little rush on checkin as wanted to take items to room before heading out. We got to the room to be faced with Strangers in the room and the linked door was open. I was a little taken back that this could happen and will always check linked doors in future! We reported to reception and they quickly allocated a new room and apologised. The hotel is in a great location for the docks and city centre and the parking is very close and added discount. I also went for a run each day and can recommend the paths on the mersey. The bar area on Saturday was very busy and this is due to the hotel being close to the Liverpool Arena. Expect a very busy bar if an event is on. I might be a light sleeper but the rooms do not stop the noise from party go’ers. It can get a little noisy at night.
Se hospedó 2 noches en enero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 27 ene. 2024
Dear Steffan,Thank you for taking the time to leave us a review here at The Leonardo Hotel Liverpool, we really appreciate the feedback!Please accept our sincerest apologies on the way you were greeted when entering you room by unknown guests, please note we have spoken with the Housekeeping manager who will relay this review with her team and specifically the staff on shift that day, we take all matters of safe guarding seriously and we appreciate this was not a nice way to start of your stay with us.I would like to thank you again for bringing this to our attention as you did when you stayed with us at the hotel as we are always looking for ways to improve our guests experiences and make sure they make the most out of there stay!Thank you again,Leonardo Hotel Liverpool

8/10 Bueno

Helen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel. Room very cold was snowing when we arrived. Told reception twice nothing was done. Had to get into bed whilst watching television as so cold.
Se hospedó 2 noches en enero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 27 ene. 2024
Dear Helen,Thank you for staying with us at The Leonardo Hotel Liverpool!I'm glad to hear you enjoyed the hotel and our amenities, I'm disappointed to hear that nothing was done about the heating in your room, This will be certainly be discussed with team on shift and reported back to the Front Office Management team.Once again thank you for staying with us and we hope to welcome you back soon.Many Thanks

10/10 Excelente

Mark

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de The Leonardo Hotel Liverpool, el 27 ene. 2024
Thank you for taking the time to leave us a review!

10/10 Excelente

Bethany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
100% stay again
Was only for the one night but it was really good to unwind and relax. The whole place is very clean, the staff are super friendly and welcoming and I was even able to check in early. It come with lots of the essential things in the room including towels, a hairdryer iron etc and the bed was very comfortable. Thank you :)
Se hospedó 1 noche en enero de 2024
Respuesta de Charlie, el 15 ene. 2024
Dear Bethany, Thank you for your stay with us at Leonardo Hotel Liverpool and for taking the time to leave a review. I am delighted to see your score and comments reflect a great stay with us! Best Regards, and we look forward to welcoming you in future.