Sapona Tours

Our stay was extremely disappointing. The staff was terrible, and the level of service was simply unacceptable. The casino restaurant took over an hour to serve our food. At the breakfast buffet, I asked multiple times for coffee refills and cream while staff members were standing nearby, but no one ever came. The food itself was very average. And very overpriced. The biggest disappointment came when we returned to our room after our second night and found that it had not been serviced. I called the front desk, and they assured me someone was on the way. No one ever showed up. I then went to the front desk in person, only to be told that rooms are cleaned only every three days. Charging over $400 per night while providing housekeeping only every three days is completely unacceptable. To make matters worse, the beach facilities were unavailable because priority was given to cruise passengers, yet the resort still charged the full resort fee. The only highlight of this property is the marina. Unfortunately, everything else—from the service to the overall guest experience—fell far below expectations. I would not stay here again and cannot recommend it.

Marina and deck area - excellent boardwalk for walking and sitting. We enjoyed the outdoor areas. Bathroom facilities downstairs from restaurant - need repairs and thorough cleaning daily. On Sunday morning there was a ceiling leak that wasn’t attended to for hours. Guest room - shower’s need to be descaled and scrubbed and grout cleaned. Room - nice and spacious room. A bit musty smelling; we saw the canisters to absorb moisture. Maybe those need to be changed more frequently. AC worked fine and we slept comfortably. Stairwell between floors - bricks a bit loose. All exterior pathways could do with a good power wash. Pool area was clean. Big mural in hallway to second floor rooms needs repair. I remember that being there years ago. It’s a pity to see that it has not been maintained. Restaurant - overall meals were fine except the BBQ ribs which were tough and inedible. Great, friendly wait staff! Receptionist at front desk spoke to manager because our first night I could not sleep from the noise from the adjacent property that was blasting music until almost 3 am in the morning. I hope these observations are taken seriously and addressed expeditiously since this by is one of the better properties in North Bimini. Not dates back to my childhood.