Louis -- Thank you so much for your candid feedback. I am disheartened to read that your arrival experience missed the mark, as this is certainly not typical. Please reach out to our guest services team should you wish to discuss the details further, as feedback such as yours is critical to strengthening our service standards. Thank you again and we look forward to hearing from you soon.

Jess -- Thank you for your kind words and constructive feedback. We will share your comments with the rest of the L'Auberge de Sedona team to celebrate a job well done and consider thoughtful inclusions to our food & beverage offerings. Thank you again, and we look forward to hosting you again soon!

Skip -- Thank you so much! I am so happy to read that your recent stay was perfect from beginning to end. Come back and visit us again soon! It would be great to welcome you back the next time your travels bring you back to Red Rock Country.

Laura -- I appreciate you taking the time to share your recent experience at L'Auberge de Sedona! I am so glad to hear that you enjoyed your stay! I will personally share your feedback with the rest of our team and I hope we have the opportunity to host you again very soon! Thank you!

qiang -- Thank you so much for your kind words and glowing review! Please come back and visit us again the next time your travels bring your back to Red Rock Country!

Rich -- thank you so much for taking the time to share your recent experience at L'Auberge de Sedona! I am so pleased to hear that so many people made such a lasting impression on your stay. I will pass along your kind words to those mentioned, as we always like to recognize a job well done. I would also like to thank you for your comments regarding the oversights noted in your guest room, as this is certainly not typical. I will pass along your concerns to the relevant department managers so we can avoid similar feedback moving forward. Thank you again, and we look forward to welcoming you back at some point in the future.

Amy -- thank you so much for your kind words and your constructive feedback. I will pass along your comments to the relevant department managers as we are always pushing to further improve the overall guest experience. I will also share your thoughtful sentiments with the rest of the team, as we always make a point to celebrate outstanding service-related feedback such as yours. Thank you again, and we hope to welcome you back at some future date.

PERICLES -- thank you so much! Please come back and visit us again soon!

James, thank you so much for sharing your positive feedback regarding your recent stay at L'Auberge de Sedona. We look forward to welcoming you back in the future.

Thank you so much, Kimberly! Please come back and visit us again soon!

Thank you so much, Ashley! We look forward to the opportunity to host you again very soon!

Thank you so much, Antonio! Come back and visit us again soon!

Good afternoon Lyndsey -- Thank you for your candid feedback. I regret to read that your rest was disturbed as this is certainly not typical. We do our best to thoughtfully recover with guests who experience missteps throughout their stay, and I'm sorry that you feel our efforts to make things right did not align with your expectations. I will pass along your feedback to our team to continually improve the overall guest experience here at L'Auberge de Sedona. Thank you again.

Thank you so much for your positive feedback! It was a pleasure to host you. We look forward to seeing you again the next time your travels bring you back to Red Rock Country!

Danny, thank you for your kind words and candid feedback. I will share your concerns with our Culinary leadership team. Here at L'Auberge de Sedona, we always try to improve the guest experience. Thank you again, and we look forward to welcoming you back.

Thank you so much for your positive feedback regarding your stay at L'Auberge de Sedona. I will be happy to pass along your kind words to our team! We hope to host you again the next time you're in Sedona.

Thank you so much, Richard! Come back and visit us again soon!

Hope -- thank you so much for your kind words and candid feedback. I will pass along your praises to our team and our culinary team, in particular, as we feel it's important to celebrate when the efforts of our staff make such a lasting impression. I also appreciate your comments regarding menu selection, stay inclusions, and our parking fee. I will share your concerns with our executive leadership as we are always striving to improve the overall guest experience here at L'Auberge de Sedona. Thank you again, and we look forward to welcoming you back at some point in the future.

Thank you for your wonderful feedback! We look forward to welcoming you back to L'Auberge de Sedona the next time your travels bring you back to Red Rock Country!

Christian -- thank you so much for sharing your recent experience at L'Auberge de Sedona and for offering your candid feedback on areas of needed improvement. We always strive to provide our guests with a flawless stay, so please know that your comments do not fall on deaf ears. Future improvements to our service standards and property facilities are already in the works, so we look forward to welcoming you back to a newly improved L'Auberge de de Sedona again soon.

Good afternoon, and thank you so much for your positive feedback. We are thrilled to hear that you had a wonderful birthday stay with us! We look forward to welcoming you back to L'Auberge de Sedona.

Thank you so much for sharing your positive feedback regarding your recent stay at L'Auberge de Sedona. We look forward to welcoming you back in the future.

Tom -- thank you so much for your high score. I am so happy to hear that your time at L'Auberge de Sedona made such an impression. I hope to see you again the next time your travels bring you back to Red Rock Country!

Thank you so much for your positive feedback regarding your recent stay at L'Auberge de Sedona. We appreciate you taking the time to share your experience. We look forward to continuing to show you what exceptional service is and welcoming you back in the future.

My name is Sarahlynn Huggins and I am the Assistant Front Office Manager at L’Auberge de Sedona. I wanted to personally reach out to you concerning your unpleasant experience during your stay with us. I am so sorry to hear of the various missteps experienced during your recent stay with us. From your arrival experience to the housekeeping turndown services-- It is completely unacceptable that your service experience was not up to our high standards, and I want to reassure you that the issues you highlighted will be addressed with our team to ensure processes are in place to avoid similar comments moving forward. We truly consider both positive and negative feedback to be a gift as it shows us where we most need to improve, so please know your feedback in regards to your stay overall will not fall on deaf ears.L’Auberge is a truly special place, and we want to ensure that we are proactive in maintaining our product and service so that it stays that way. Please do let me know if there is any chance we might be able to regain your trust and provide you with a much-enhanced experience here at L’Auberge de Sedona at some future date

Thank you for taking the time to fill out our survey. Here at L'Auberge de Sedona we truly value all of our guest's feedback, as it shows us where we most need to improve. Should you wish to provide any additional feedback regarding your stay and how we could have improved your overall experience, please do reach back out to me. It would be my pleasure to connect at your convenience to learn more about ways that we can enhance the guest experience.

Thank you so much for your positive feedback regarding your recent stay at L'Auberge de Sedona. We appreciate you taking the time to share your experience. We look forward to continuing to show you what exceptional service is and welcoming you back in the future.

Thank you so much for your positive feedback regarding your recent stay at L'Auberge de Sedona. We appreciate you taking the time to share your experience. We look forward to continuing to show you what exceptional service is and welcoming you back in the future.

Thank you so much for your kind feedback! We look forward to welcoming you back to L'Auberge de Sedona the next time your travels bring you back to Red Rock Country!

Thank you for staying with us. We appreciate your feedback!

Thank you so much for staying with us. We appreciate your feedback!

Thank you so much for your positive feedback regarding your recent stay at L'Auberge de Sedona. We appreciate you taking the time to share your experience. We look forward to continuing to show you what exceptional service is and welcoming you back in the future.

Thank you so much for your thoughtful feedback! I will pass along your experience to our food and beverage team and this certainly is not typical. Thank you again and we look forward to inviting you back to L'Auberge de Sedona again very soon!

Thank you so much!

Thank you so much! It was a pleasure to host you and we look forward to seeing you again the next time your travels bring you back to Red Rock Country

Thank you!