史密斯家庭农场

My favorite stay in New York. My room was incredible.

My 1st review:Most of the staff were nice, helpful, and courteous. The one front desk lady became argumentative when she accused me of not sharing my service animal was with me, that was a outright lie. She insisted I was checked in by her (I wasn't!), she was rude and it was clear she wanted to argue. I've stayed at many places around the country and have also worked at hotels myself and the customer service here was by any means some of the worst I have ever experienced. Not only was it my birthday she took time away that I can't get back because I had to report this Behavior to corporate as a formal complaint. Instead of saying Thank you sir I'm sorry for bothering you she wanted to argue I had to walk away And be the bigger person Because I could see clearly that's what she wanted to do I spent way too much money To be treated in this form. And unfortunately she dampened the whole experience because there was good staff... Thebresponse:Dear Tammy, Thank you for responding. However, I feel that your response addresses an issue that was not the primary concern of my complaint. This was never simply about whether I was charged a pet fee or whether my service animal was ultimately registered. The issue was the principle of how I was treated and the disrespectful way the situation was handled. The front desk employee involved was Aniche. I understand that the hotel may have a standard procedure for documenting service animals, and I have no issue with a hotel following its pol