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Overview of Shangri-la Hotel Surabaya

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Guest reviews

4.4 / 5Excellent
154 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

Popular LocationCiputra World Mall7 min walk
Popular LocationSurabaya Town Square8 min drive
Popular LocationSurabaya Zoo12 min drive
AirportSurabaya (SUB-Juanda)18 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Deluxe Room, 1 King Bed

    Deluxe Room, 1 King Bed

    Room amenities

    • 377 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    Show details
  • Executive Room, 1 King Bed

    Executive Room, 1 King Bed

    Room amenities

    • 527 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    Show details
  • Horizon Club Deluxe 1 King

    Horizon Club Deluxe 1 King

    Room amenities

    • 377 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    Show details
  • Deluxe Room, 2 Twin Beds

    Deluxe Room, 2 Twin Beds

    Room amenities

    • 377 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    Show details
  • Horizon Club Executive 1 King

    Horizon Club Executive 1 King

    Room amenities

    • 527 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    Show details
  • Executive Suite

    Executive Suite

    Room amenities

    • 904 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    Show details
  • Horizon Club, Deluxe Room, 2 Twin Beds

    Horizon Club, Deluxe Room, 2 Twin Beds

    Room amenities

    • 377 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    Show details

About this area

Surabaya

Located in Surabaya, Shangri-la Hotel Surabaya is in the business district and near a metro station. Travelers who have shopping on the agenda can visit Surabaya Town Square and Tunjungan Plaza. Traveling with kids? Consider Surabaya Zoo and Suroboyo Carnival Night Market. Our guests appreciate the hotel's quiet location.

Visit our Surabaya travel guide
Popular Location

What's nearby

  • Ciputra World Mall - 7 min walk
  • Surabaya Town Square - 8 min drive
  • Surabaya Zoo - 12 min drive
  • Tunjungan Plaza - 17 min drive
  • Royal Plaza Surabaya - 19 min drive

Getting around

  • Surabaya Pasar Turi Station - 7 min drive
  • Surabaya (SUB-Juanda) - 18 min drive

Restaurants

  • JAMOO – Serves breakfast and lunch daily.
  • Nishimura – Serves lunch and dinner daily.
  • Sapore Osteria – Serves dinner daily.
  • Shang Palace – Serves lunch and dinner daily.
  • Desperados Bar & Grill – Restaurant with a bar. Serves dinner daily.

About this property

Shangri-la Hotel Surabaya

5-star family-friendly hotel near Surabaya Town Square
Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge. All 368 soundproofed rooms provide free WiFi, free wired Internet, and DVD players. Conveniences include refrigerators and coffee makers, and guests will appreciate thoughtful touches like bathrobes and slippers.
Shangri-la Hotel Surabaya offers 368 accommodations with DVD players and minibars. Plasma televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and bidets.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a health club, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
CHI, The Spa has massage/treatment rooms. Services include hot stone massages, Swedish massages, facials, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Valet parking: USD 5 per day
Limited parking spaces
Free area shuttle
Limo/town car service

Food and drink

5 restaurants and 1 coffee shop/café
1 poolside bar and 1 bar
Room service available
Coffee/tea in common area(s)

Things to do

2 outdoor tennis courts
Children's pool
Full-service spa
Health club
Nightclub
Outdoor pool
Sauna
Spa tub
Steam room
Tennis

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry cleaning service
DVD player
Free area shuttle
In-room child care (surcharge)
Laundry facilities
Outdoor pool
Refrigerator
Rollaway/extra beds (surcharge)
Soundproofed rooms

Conveniences

Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
Indonesian

Business services

8 meeting rooms
Business center
Conference center (17255 square feet of space)

Outdoors

Garden
Terrace

Spa

Aromatherapy
Body scrubs
Body treatments
Facials
Massage - hot stone
Massage - Swedish
Massage/treatment rooms
Reflexology
Sauna
Spa tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)
Wheelchairs available on site

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Hypo-allergenic bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Bidet
Free toiletries
Hair dryer
Shower
Towels

Entertainment

Cable channels
DVD player
Plasma TV
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar
Refrigerator

More

Connecting rooms available
Desk
Free newspapers
In-room massage
Iron/ironing board (on request)
Phone
Restaurant dining guide
Safe
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in between 2:00 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 17

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • The check-in location differs from the property location. To check in, go to Horizon Lounge for Horizon Guests<br />
  • Guests who book breakfast-inclusive rate plans will receive breakfast based on the registered number of guests in the room. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 61.0 per night.
  • Cribs (infant beds) are not available.

Payment types accepted at this property

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 61.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Property is also known as

  • Hotel Shangri-la Surabaya
  • Shangri-la Hotel Surabaya
  • Shangri-la Surabaya
  • Shangri-la Surabaya Hotel
  • Surabaya Shangri-la
  • Surabaya Shangri-la Hotel
  • Shangri La Surabaya
  • Shangri-La Hotel Surabaya Java
  • Surabaya Shangri La
  • Shangri La Surabaya Surabaya
  • Shangri-la Hotel Surabaya Hotel
  • Shangri-la Hotel Surabaya Surabaya
  • Shangri-la Hotel Surabaya Hotel Surabaya
All reviews

Frequently asked questions

Guest reviews

4.4

Excellent

5 - Excellent
79
4 - Good
57
3 - Okay
13
2 - Mediocre
4
1 - Poor
1
4.5
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quiet clean lush garden with huge land and stand alone with much privacy. Good value for money. The Horizon lounge was a pleasant exclusive experience with good choice of food and beverages for breakfast, high tea and cocktails. Personnel very courteous and welcoming attitude. Lucky at front desk of horizon lounge made our stay at the hotel most memorable by addressing the issue with our bedsheets with a generous upgrade. Will definitely stay again at the Shangrila in Surabaya and other other locations. Excellent choice.

Stayed 3 nights in Dec 2019

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 5 nights in Dec 2019

    5/5 Excellent

      This traveler didn’t leave comments with their review
      Stayed 2 nights in Nov 2019

      4/5 Good

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Stayed 2 nights in Nov 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      This what you expect to get from a five star hotel. Absolutely satisfying experience and great location.

      Stayed 1 night in Oct 2019