特伦特旅游套票 | 特伦特机票+酒店优惠低至 4 折

The nastiest hotel I have ever seen. They steal money from people by lying about what they offer. The room was disgusting. The smell was horrible! There was no roof on the building. No AC in the lobby that smelled like soured milk that had exposed electrical plugs. The couch in the room was so stained and tore up. The room had food particles all over. The microwave had not been cleaned. The wall was rotten. The door latch would hold the door closed.

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Management Chaos and Extremely Poor Service (Stayed 12/26-12/27) My stay from 12/26 to 12/27 was highly disappointing due to inconsistent management and unprofessional staff. Upon arriving late after a long road trip, the front desk was disorganized and even asked if I had "already checked in," causing a 15-minute delay for no reason. I had specifically pre-purchased breakfast and confirmed the hours with the front desk, who stated it ended at 10:30 AM. However, when I arrived with my family at 10:20 AM, the restaurant staff claimed they were closed, refused to serve us, and told me to contact Expedia for a refund instead of taking responsibility. When I returned to the front desk, they contradicted the restaurant and insisted the hours were indeed until 10:30 AM. After this back-and-forth, we were eventually served, but the restaurant staff was dismissive and forced us to take our food to-go, refusing to let us eat in the dining area. It felt as though the staff was intentionally providing misleading information to finish their shift early. For a hotel chain, the lack of training and the behavior of the restaurant supervisor were unacceptable.

Mi estancia fue buena, solo que mi cuarto no estaba completamente limpio, sobre todo el baño, espejos sin limpiar y pelos en el shower de allí en adelante todo estuvo bien.