On the beach, white sand

Reviews of Gramercy Tulum

3.5 out of 5
Gramercy Tulum
Carretera Tulum Boca Paila Km. 9.8, Tulum, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 227 out of 327 reviews" "
Rating 8 - Good. 53 out of 327 reviews" "
Rating 6 - Okay. 15 out of 327 reviews" "
Rating 4 - Poor. 15 out of 327 reviews" "
Rating 2 - Terrible. 17 out of 327 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Unsun

Stayed 3 nights in Feb 2023
Response from Frontdesk/Concierge Team on Apr 14, 2023
Hi Unsun, we are sorry to see your score, especially since you did not have any experience at Gramercy Tulum. Due to a major restructuring, we have invited our guests to a 5-star sister hotel at no additional charge, respecting the characteristics of each reservation. You did not like the idea and decided to cancel your reservation. We offered you a refund (still in process) although we fulfilled our responsibility to find a better option for your vacation. We are very sorry to see you ruin our reputation when we, on our side, have done everything for your happiness.

10/10 Excellent

Kelly

Stayed 5 nights in Feb 2023
Response from Frontdesk/Concierge Team on Feb 20, 2023
Thank you very much, Kelly, for this amazing score. We hope to see you again soon!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, Most rooms look the same on the inside so the few pictures on the website are representative of most rooms. THey are all beautiful, The main difference between them is the views.
Stayed 8 nights in Feb 2023
Response from Jorge B. on Feb 14, 2023
Hello James, thank you for taking the time to write this review. It was a pleasure to have you here and I that you enjoyed the view and amenities of the room. We hope to have you back again, have a great day!

10/10 Excellent

Elizabeth

10/10 Excellent

Charlene

Stayed 4 nights in Dec 2022

10/10 Excellent

Jenny

Stayed 4 nights in Nov 2022

10/10 Excellent

Memphis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous tranquil getaway. Steps from the ocean
Stayed 5 nights in Nov 2022
Response from Frontdesk/Concierge Team on Nov 21, 2022
It is and will always be a pleasure to have this reciprocity of trust with our guests. Thank you for glowing all around during your stay, it was priceless!

10/10 Excellent

Genevieve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Beach, great staff!
Response from Frontdesk/Concierge Team on Nov 21, 2022
We will let the staff know that you had a pleasant stay! Thank you for taking the time to leave us your review.

10/10 Excellent

Genevieve

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Cabana I stayed in! Please don’t do away with Kiin if you upgrade. Ricardo and Ivy were wonderful! We
Stayed 2 nights in Nov 2022
Response from Frontdesk/Concierge Team on Nov 21, 2022
Nothing is more gratifying for us other than knowing that you enjoyed the facilities as much as we do! We will take your comments into consideration and we look forward to meeting you in the not-too-distant future!

8/10 Good

nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an awesome time at this place, especially because of the staff! Ivy at the reception, you the best, victor at the restaurant, such a hard working and lovely person. Ivy and the rest of the staff thank you from the bottom of our hearts
Response from Frontdesk/Concierge Team:) on Nov 21, 2022
Nothing is more satisfying than offering our service to people like you who gave us a smile every day, we are very pleased that you enjoyed your stay. We send you a warm hug from the bottom of our hearts, it was a pleasure meeting you!

8/10 Good

Flavio

Stayed 4 nights in Oct 2022

10/10 Excellent

David, Salt Lake City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location was incredible, in that we were the last hotel property on the beach so it felt like we had the beach to ourselves. Our room was a beachfront bungalow so you could walk out the sliding front door and step onto the beach…Amazing! To make the stay exceptional the entire staff was extremely polite, kind and helpful…you could feel the sincerity. Loved this place and would definitely return.
Stayed 4 nights in Oct 2022
Response from Sonia - Gramercy Hotel on Oct 26, 2022
David, thank you very much for visiting us. We are very grateful to meet your expectations and mention the beautiful sea view of the room and the kindness and availability of our staff. Thank you and see you again very soon!

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay in Gramercy was amazing. They even left in my room a beautiful arrangement with a Tequila bottle for my bday. The food in the restaurant really good the customer service great. I will definitely will be back. Thank you guys for an amazing Tulum experience
Stayed 3 nights in Oct 2022
Response from Sonia - Gramercy Hotel on Oct 21, 2022
Andrea, It was a pleasure for us to celebrate your birthday with you, we hope we can celebrate many more together. Greetings from all the staff!

10/10 Excellent

tania, Commerce twp

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not choose a better hotel for our first trip to Tulum, the hotel, the staff, the food, drinks…. everything was perfect
Stayed 3 nights in Oct 2022
Response from Sonia - Gramercy Hotel on Oct 20, 2022
Thank you very much, Tania, for your visit and for your excellent feedback, we hope to see you again very soon!

10/10 Excellent

Ernesto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uno de los mejores hoteles de Tulum, desde el staff, la seguridad, la comida y la vista todo fue excepcional.
Stayed 3 nights in Oct 2022
Response from Sonia - Gramercy Hotel on Oct 14, 2022
Ernesto, fue un gusto conocerte, esperamos volverte a ver muy pronto! Saludos de parte de todo el staff

8/10 Good

Mayra

Stayed 3 nights in Sep 2022
Response from Sonia - Gramercy Hotel on Sep 9, 2022
Mayra, thank you for choosing us and for your feedback, we hope to see you again soon!

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gramercy is a beautiful beachfront hotel. I felt immersed in nature immediately upon arrival. The staff is exceptionally friendly and accommodating. Thank you to Sonia, the general manager, for always checking in on us, and upgrading our room. Thank you to Renato, at reception, for making sure our breakfast was exactly how we wanted it, especially on early mornings. And a very special thank you to Griselda, our housekeeper, for the laughs, accommodations, and unique and beautiful towel displays. Other pros: jacuzzi outside our room, hammocks all around, saw baby turtles on the shore, and all of the staff is super friendly. There is a cenote across the street where you can swim for free or rent a kayak or paddle board. The Gramercy would definitely benefit from having a pool. We went over to Be Tulum for one day to use their pool because this is off- season and the shore is *covered* in seaweed. They would also benefit from a plow truck to pick up some of the seaweed to reduce the smell. Suggestion: take a refillable water bottle/thermos and fill with bottled water from the room; they charge $8 for bottled water at the Agave restaurant on premises. Please offer more gluten friendly meals in general, especially for breakfast.
Stayed 6 nights in Aug 2022
Response from Sonia - Gramercy Hotel on Aug 29, 2022
Hola Christine, thank you very much for your review It was really a pleasure having you here all. Thank you for mentioning our staff; it makes us very happy that our guests recognize the passion and dedication that we offer every day in our work. We are very pleased that you appreciated the room and our privileged location immersed in nature. We also appreciate the suggestions and will work on it, Gramercy is a project in constant growth. We hope to see you again soon!

10/10 Excellent

Blas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I just stayed at Gramercy for 3 nights and we had a fantastic time. Johnny and Diego were very nice and extremely helpful. The entire staff was always nice and pleasant. Just keep in mind for those that want to be close to all the action, this hotel is basically the last hotel on the strip. Everything is pretty far walking distance. But not a big deal, there’s plenty of taxis. Besides that great place. 5 stars
Stayed 3 nights in Aug 2022
Response from Sonia - Gramercy Hotel on Aug 17, 2022
Blas, thank you very much for your review, it was a pleasure to meet you and your wife. We are so glad you had an amazing time, we hope to see you again soon!

10/10 Excellent

Grayson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I booked I was impressed with the customer service provided. I was planning a surprise birthday trip for my wife, and they helped make sure everything went GREAT! Personal THANK YOU, to Renato, Johnni, Silvio, Diego, and anyone else involved who helped make our trip special. Before arriving Renato really helped to get things squared away for our arrival, and he seemed to genuinely care it went the way I wanted. They helped set up the room with my wife’s favorite cake, balloons, a towel decor cake, champagne, and even a card. They even remembered the lighter for the candles. They communicated all the way up til minutes before our arrival to make sure it was all set up correctly. Renato personally walked us to the Cenote across the street, excitedly showed us a monkey that had come on property, and constantly checked if we needed anything. Johnni helped with the birthday surprise as well, and with anything we needed from Bikes to last minute massage changes while we were there. It’s the small things that make a difference and Gramercy nailed it. Coffee is brought to your room each morning, room service if needed, etc. the property is beautiful and very well maintained. It’s also down near the other high end hotels in Tulum, so you can avoid the clubs and bar noises at night here. We stayed at another “Instagram” hotel in Tulum, and Gramercy beat them in every category. Only negative is no pool for sargassum season. Thank you we will be back!!!
Stayed 2 nights in Aug 2022
Response from Sonia - Gramercy Hotel on Dec 2, 2022
Hola Grayson, Thank you very much for your review. We are happy you enjoyed your stay with us, our service and our location. Hope to see you again soon!

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice but the prices are far too high, especially for being low season, drinks at the beach were $18!!
Stayed 4 nights in Jul 2022
Response from Frontdesk/Concierge Team on Jul 21, 2022
Hi Bruce, Thank you very much for your review. We are glad you had a nice time with us. To be honest our prices are absolutely in line with those of the area but thank you for letting us know your opinion. Hope to see you soon Best regards

8/10 Good

Purushottam

Stayed 2 nights in Jul 2022
Response from Frontdesk/Concierge Team on Jul 19, 2022
Hello Sonesh, thank you so much for your review, we hope to see you again soon!

10/10 Excellent

Narmina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and service. Lovely quiet stay as planned
Stayed 4 nights in Jun 2022
Response from Frontdesk/Concierge Team on Jul 5, 2022
Hi Narmina, Thank you very much for your review. We are happy you enjoyed your stay with us, our service and our location. Hope to see you again Regards

10/10 Excellent

Patrick and Gabrielle

Stayed 5 nights in Jun 2022
Response from Frontdesk/Concierge Team:) on Jul 3, 2022
Thank you so much, Patrick and Gabrielle, for sharing your experience. We hope to see you again back soon!

10/10 Excellent

FELICE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from Sonia - Gramercy Hotel on Jun 28, 2022
Gracias, Felice, por visitarnos y por tu comentario. Extrañamos mucho tu familia y tu perrito Ciro, vuelvan a visitarnos muy pronto!

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property at the end of Tulum beach is ideal for intimate vacations but still only minutes from all the parties. The staff is awesome and the beach is perfect!
Stayed 4 nights in Jun 2022
Response from Frontdesk/Concierge Team:) on Jun 18, 2022
Hi Ryan, Thank you very much for your review. We would like to thank you for your preferences and for having appreciated our location, which allows us to have a dream place with a lot of peace and quiet. Thank you very much from all our staff. Hope to see you soon Regards

2/10 Terrible

Karim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You will get robbed at This hotel!! Although the staff were really great and place looks amazing I got robbed from my own room at night when I was out Not only that I got two fraudulant charges on my credit card a week after I left (they store your credit card details on paper when you checkin easy for anyone to go and use it) If you don’t believe me check other reviews mentioning the same When I mentioned that I was robbed no one even cared to investigate and try to help
Stayed 2 nights in May 2022
Response from Frontdesk-concierge team on Jun 10, 2022
Hola Karim,. Thank you very much for your review. It is very sad to read that since you left the hotel so happy and everything seemed great when you were here. It is important to mention that it was only after your departure that you notified us, through a conversation, that cash was allegedly stolen from your room. As we explained to you, we checked internally and there was no evidence of unauthorized entry into your room, or evidence of a safe's tampering. We repeat that unfortunately, we are not responsible for the 4 guests you invited to your room the day before your departure, who we politely let into the facilities and who brought drinks from outside. You will see that we are an hospitality company which follows security procedures with our employees. The mention you make of the card data is a security process for our guests where they are asked to authorize the charge of the stay, information that is absolutely confidential and treated accordingly. We would like you to keep the memory, as mentioned in the review, of a really great staff and amazing place, instead of blaming us for things that do not belong to us. Best regards

10/10 Excellent

Krycel, Beaumont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alittle further from the action but still a good stay. You will be able to sleep without music pounding in your ears nearby
Stayed 3 nights in Apr 2022
Response from Frontdesk-concierge team on Jun 10, 2022
Hi Krycel, Thank you very much for your review. Undoubtedly, our location allows us to offer a place of rest, in contact with nature and where you can breathe the true essence of Tulum. Thank you for choosing us and appreciating what makes us unique. Hope to see you again Best regards

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

10/10 Excellent

Agata

Stayed 4 nights in May 2022
Response from Sonia - Gramercy Tulum on May 24, 2022
Thank you very much, Agata, for your review. We hope you will visit us again!

10/10 Excellent

Alyson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location just far enough away from the party that you have no noise whatsoever, but close enough to yoga and spas (Yaan is just a 7 min walk away), ice cream and coffee, and right on the beach. The treehouse restaurant KinToh is 20 minutes away, and most of the adventure tours depart from Tulum central, about 30 minutes away. So you skip all the crowds and noise, and everything you would want to venture out to is still very close. It’s a slice of paradise on the beach with a perfectly manicured jungle garden of pathways and hammocks. There’s a very fancy restaurant right next door, just walk down to the beach and turn left. The staff is amazing, everyone was so helpful and kind to us. The restaurant service was wonderful and Carlos and others at reception answered all our questions and brought us whatever we needed. The products in the bathroom are not the usual cheep ones and are large sized so you really can skip on packing shampoo, conditioner, shower gel, and lotion (I have sensitive skin and picky tastes and I liked all the products). I don’t know how but we never saw a bug in the room, Ricardo kept everything very clean. The only thing I’ll say is the airport taxis have so many scams so be sure to book ahead of time and come with the Mexican phone number of your transfer/shuttle company in hand if you don’t book through the hotel. One way costs $100 USD via Canada transfers, but will cost you $212 via airport taxi. That’s exact numbers as of May 2022.
Stayed 4 nights in May 2022
Response from Frontdesk-concierge team on Jun 10, 2022
Hola Alyson, Thank you very much for your time and detailed review. It gives us great pleasure when our guests take the time to share their experiences. Without a doubt the hotel is located in a privileged position, where our guests can have a direct contact with the lush nature of Tulum. Caribbean beach, cenotes, vegetation and tropical gardens surround our hotel for a unique experience. Thank you very much for mentioning our staff, we do our best to make our guests feel at home. Thank you also for appreciating the quality of our amenities, we believe that small details make the difference. Hope to see you again Best regards

10/10 Excellent

Simone

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve enjoyed every second of my stay at this lovely property. Rooms are very clean and comfortable. Five star service!!
Stayed 3 nights in May 2022
Response from Sonia - Gramercy Tulum on May 10, 2022
Thank you so much, Simone, for your lovely review. Was really nice meeting you and your beautiful dog. We hope to see you again back soon!

10/10 Excellent

Sté

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place to go. The hotel is so amazing. So peaceful … the view, the staff, the room, the food is so perfect. I loved this place and I hope to come back really soon. 😍
Stayed 3 nights in May 2022
Response from Sonia - Gramercy Tulum on May 6, 2022
Thank you so much, Sté, for your beautiful review. We are really happy youenjoyed your stay at Gramercy Tulum, and we will be even happier if you come back to visit us soon :)

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable, friendly staff, every request was granted.
Stayed 5 nights in Apr 2022
Response from Sonia on May 3, 2022
Thank you so much, Mark, for your review. We are so happy that you enjoyed Gramercy Tulum! We hope to see you again back soon!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and very relaxing
This was exactly the quiet accommodation and high quality service we were looking for. We chose Gramercy to be at the quiet end of the Tulum hotel area with a high-end feel. We also wanted a very nice room. Gramercy delivered with a large, very clean room and a relaxing quiet hotel. We were delighted with our stay! The on site restaurant also offered great food for all meals with attentive service. We would highly recommend this hotel for other couples considering the area.
Stayed 4 nights in Apr 2022
Response from Sonia - Gramercy Tulum on May 1, 2022
Dan, thank you for choosing Gramercy Tulum. We are very grateful for having you as guests. Our mission is to have all our guests very happy and enjoy their stay and to go back home with unforgettable memories. The location is really quiet and close to the main points of interest. Our restaurant is known for its unique flavors and top quality beverages. Thank you for your recommendation, we hope to see you again soon!

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. The property is fairly far from the majority of places to go on the strip.
Stayed 3 nights in Apr 2022
Response from Frontdesk-Concierge team on May 5, 2022
Hi Lauren, Thank you very much for stying with us and for your review. Our position, far from the crowd and noise, makes of Gramercy Tulum, a really pacefull place surrounded by nature. Hope to host you again Best regards

10/10 Excellent

Anastasiia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place high recommend!
Stayed 6 nights in Apr 2022
Response from Frontdesk-Concierge team on May 5, 2022
Hi Anastasiia, thank you very much for your review. We are happy you enjoyed your time with us, we really appreciate you reccomend us. See you soon Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pure Tulum Place
I can only dream + imagine what Tulum used to be like before the days of loud clubs and young female want-to-be Instagram influencers/models dominating the beach, but individuals like, Ricardo, Louise, Juan, in addition to everyone else who works at Gramercy Hotel made our stay spectacular and I’d imagine as close to the original Tulum experience as possible! The staff at Gramercy are attentive, thoughtful and truly care that you have an amazing experience! In addition to the the amazing staff that make Gramercy, the simplicity of enjoying sitting on the beach, relaxing, dipping in for a swim, falling asleep to ocean waves and enjoying a stunning view during breakfast, is everything we could have hopped for during our stay in Tulum. I’d also say one of the BEST bits about staying at the Gramercy hotel is how close you are to AMAZING restaurants without having to drive or deal with the craziness of the heart of Tulum’s club scene. Just within walking distance is WILD for an incredibly romantic experience, La Popular for a BEAUTIFUL beach experience and LOCO for literally the best food you will eat in your life! We had an EXCELLENT vacation thanks to the Gramercy and everyone who works there! Should you choose to spend time in Tulum, we hope you find the same magic in this quirky little corner of the world that we did!
Stayed 6 nights in Apr 2022
Response from Sonia - Gramercy Tulum on May 1, 2022
Hi There, thank you very much for your lovely review. I have shared with our staff your words and they are very grateful. We try our best to provide rooms with the best amenities and attentions in order to offer a great and unforgettable stay. Thank you very much for taking your time to give us a detailed review, it will certainly be very helpful for other guests to understand the magic in this little corner of the world, as you did. We hope to have you with us again soon!

10/10 Excellent

Aleksandra

Stayed 3 nights in Feb 2022
Response from Sonia - Gramercy Tulum on Apr 12, 2022
Thank you so much, Aleksandra, for your review. We are so happy that you enjoyed Gramercy Tulum! We hope to see you again back soon!

10/10 Excellent

Brendan, Chagrin Falls

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great: Restaurant food; cleanliness; staff; Not so great: Seaweed/Rash
Stayed 7 nights in Apr 2022
Response from Sonia - Gramercy Tulum on Apr 12, 2022
Brendan, was really nice meeting you and we are happy you enjoyed Gramercy Tulum! We wish you all the best and we hope to see again back soon!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property on the quieter end of Tulum. Great staff, great mattresses (best i’ve ever had in mexico), black out curtains, nice toiletries, incredible rooms, right on the beach. AC runs cold. Restaurant on the property is perfect with really good food at decent prices - for tulum. Room service is fast and great. My daughter and I spent the week there alone and felt pampered and safe. Highly recommend.
Stayed 7 nights in Mar 2022
Response from Frontdesk/Concierge Team:) on Apr 4, 2022
Thank you for your visit, and thank you very much for your comments, we are glad that you feel at home and we look forward to your return! Best regards.

10/10 Excellent

Brian

Stayed 3 nights in Mar 2022
Response from Gramercy Hotel on Apr 2, 2022
We appreciate your rating based on your stay, we hope you return soon so we can provide you with a new and better experience, best regards.

10/10 Excellent

Jessica E.

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2022

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

DYANTHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2022

10/10 Excellent

Scott, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun stay on Tulum Beach. It’s at the far end, so probably as private as it gets from people walking by. We had an amazing view from our second story room. The staff was helpful and accommodating. The concierge helped us book massages and rent bikes easily (bikes or a scooter are essential here to get around); and were super responsive to all my questions. Breakfast and dinner there were both delicious. Each morning they had a different fresh squeezed juice…incredible. And lastly the area behind the restaurant was a small oasis of hammocks that presented some serine relaxation. I’d highly recommend to stay here if you want a little extra privacy and relaxation.
Stayed 5 nights in Mar 2022
Response from Frontdesk-concierge team on Mar 25, 2022
At Gramercy it is a pleasure to serve you! We appreciate your visit and look forward to your return soon!!!

10/10 Excellent

Ashley

Stayed 2 nights in Nov 2021
Response from Frontdesk-Concierge team on Mar 25, 2022
Thank you for visiting Gramercy Tulum Mexico! We look forward to your return very soon! Best regards

10/10 Excellent

alberto

Stayed 1 night in Mar 2022
Response from Sonia - Gramercy Hotel on Mar 23, 2022
Hello Alberto, thank you so much for your score, we are happy that you enjoyed Gramercy Tulum! We hope to see you again back soon!

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love that it is front line to the ocean, and the calm and tranquility you experience. There is no pool.
Stayed 3 nights in Mar 2022
Response from concierge on Mar 21, 2022
Hi Claudia, thank you very much for your review. Hope to see you soon

10/10 Excellent

Emilie

Stayed 3 nights in Mar 2022
Response from Sonia - Gramercy Hotel on Mar 23, 2022
Hello Emilie, thank you so much for your score, we are happy that you enjoyed Gramercy Tulum! We hope to see you again back soon!

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
We had an amazing few days at Gramercy. The quiet location was the perfect place to relax but only a short distance from the many restaurants and bars. The cocktails were exceptional and the beach view room was well worth the extra money. Staff were really friendly and helpful. We hired bikes from the hotel which was a great way to get around. The beach club was a great place to relax with easy access to the sea for swimming. The only negative was the room exterior was a little tired but we understand that gramercy is part of a few properties that have recently combined so we guess they will eventually all be brought up to the same standard. Would definitely visit again.
Stayed 3 nights in Mar 2022
Response from concierge on Mar 21, 2022
Hi Dominic, Thank you very much for your review. We're glad you enjoyed our location and beach, thank you for mention our bar service. Hope to see you soon