Valley Vacations from $917

The room was perfect and the staff were all very atttentive. Love staying in your hotel Have stayed a few times.

The towels in our room were FILTHY. It was as if someone's fake tan was rubbed all over them. I was getting out of the shower when I noticed. Not ideal timing. I called down to the front desk, and the lady said, "The manager will be right up". I didn't even ask for the manager, so I was impressed. No manager came. A housekeeper came and said, "You needed MORE towels". No, we needed clean towels. They brought ONE. I gave them the dirty ones, and they were confused. I showed how disgusting they were, so they brought me ONE more. They were replaced with threadbare off-white (formerly white) towels; one had a hole in the middle. No one apologized. No manager arrived. Not ALL towels were replaced—no attention to detail in replacing the towels with something acceptable. Minor care and good customer service would have rectified this situation. The lack of customer service and quality control left us wanting to avoid returning, let alone recommending it. Shame. We've enjoyed this location in years past.

Absolutely loved our stay. The staff are so helpful and looked after us so well. Especially the lovely lady who looked after us each morning at breakfast. We were sad saying goodbye to her on our last morning. We loved our room and treated ourselves to room service one of the nights and that was top marks. We ate in the bar another night and down in the Cottage too, couldn’t fault any of them. The only thing that could have improved our stay was the temperature of the pool. Okay for us adults but found it was too cold for our toddler.