Western Highlands Vacations from $489

I’ve visited this hotel about five times with my family, and it has always been one of our favorites. It was my top choice because it offered peace, relaxation, and wonderful memories. But this time, I noticed some changes that made the experience less enjoyable. 1.The room didn’t meet the usual standards. The shower had very weak water pressure, and the safety box wasn’t working. I asked the lobby to open it, but no one followed up. The sink wasn't draining properly, but that was fixed the same day. 2.The jacuzzi wasn’t warm in the mornings like before, and I had to ask for adjustment every day. The chlorine smell was noticeably stronger, and the jacuzzi didn’t seem clean early in the morning. 3. Restaurant: The food was great, but service was very slow. One morning I waited over 30 minutes by the pool for someone to take my order and had to go to the restaurant to ask. I also had to follow up several times for basic requests. One night, I wanted to order a glass of wine, but they said they only had one glass left. When I asked if I could order a bottle instead, they said yes, which felt odd. I also saw another guest upset after being told there was no more wine, only to watch a staff member carry two glasses out for room service. The hotel still has charm and privacy, so I’ll likely return. But if service doesn’t improve, I may reconsider. It seems staff was reduced, which affected quality. I hope they address this and return to the high standards I’ve enjoyed in the past

Fue nuestra primera ves en el hotel y lo disfrutamos muy buen servicio todo estuvo excelente

Great stay and amazing property

Todo perfecto limpio cómodo cilenciosa para descansar vista impresionante a el Lago pero el camino para llegar no está my bonito

It was my first time to visit and stay in Antigua. Hot Chipilin is a cute boutique private hotel have a view of Volcan Agua on sunny days, beautiful and enjoyed its view with great coffee served. I would come back to this hotel, I really liked it. Only a few things I experienced were not met with my expectations, but I learned them so it won't be problems for next time. 1. You need to leave a key to hotel staffs for having your room cleaned. I would not have a problem with it however I was not advised ahead of time that I needed to leave my room key so I did not get my room cleaned, unfortunately. 2. Leaving your suitcases with Front Desk after check out costs Q100 if until after 14:00. This is new to me, it is believed that a hotel common system allows you to leave your suitcases with front desk at free of charge (tips to porter) but this hotel asks Q100 to store your stuffs till later. For example, I stayed till a bit after 18:00. I loved their breakfast and coffee served delicious, overall, this is a great place to stay. All staffs are friendly, they give you 2 bottled water in room and there is water tank that you can refill your bottles in common area, which was very appreciative. Thank you!