Ratings based on 1,018 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 20, 2024 on Expedia
I had seen many mixed reviews, but I’m glad that I booked this hotel last minute. The polls are amazing. Well kept the ocean. Water was nice and clear, although seaweed kept maintained very well. When I arrived. I was disappointed to hear that I only had the option of a specialty restaurant for one night, I am not a buffet girl usually, they are a disappointment. However, the buffets every day had tons of options and the service was on point. The actual specialty restaurant was OK. I did Spain dinner and it was OK. I will be recommending people to go to this hotel.
by A verified traveler
Posted Jun 20, 2024 on Expedia
It was not accommodating for those with a language barrier. It was my sons birthday and I asked for the staffs assistance to help celebrate his special day via email and in person the staff ignored me and never bought his cake to his room. The staff was not accommodating for a beautiful resort that offered so much. The staff only assisted their and catered to their own. Security constantly follwed my family and myself around for no reason. Never experienced this before. Will not be back anytime soon.
Comment from Hotel Management
Jun 20, 2024 by La Gerencia, Hotel Management
Dear Guest, Thank you for taking the time to review your stay.We are sorry that your stay did not fully meet your expectations. We deeply regret to hear about the issues you faced regarding the language barrier and the lack of assistance from our staff on such a special occasion as your son's birthday. We strive to cater to all our guests' needs, and we apologize for any oversight in this instance.Moreover, we are concerned to learn about your experiences with our security team. Please rest assured that our security measures are intended to ensure the safety and comfort of all our guests, and it is never our intention to make anyone feel uncomfortable. We will review our protocols to ensure better communication and understanding.Nonetheless, we hope you had the chance to experience our unique 'stay at one hotel and enjoy four' concept during your stay!We hope to welcome you back. All the best.La Gerencia
by A verified traveler
Posted Jun 19, 2024 on Expedia
This was our first all inclusive vacation and it was amazing! We came with friends and stayed for one week. We love the Tropical pool, the best. The staff we encountered were all very nice and helpful. We can’t wait to come back again!
Comment from Hotel Management
Jun 20, 2024 by La Gerencia, Hotel Management
Dear Ms. Kay,We'd like to thank you for this positive feedback about your stay in our hotel.It is wonderful that you had such a great experience at Barceló Maya Caribe - All Inclusive.We are delighted that you enjoyed the all-inclusive vacation, the Tropical pool, and the friendliness and helpfulness of our staff. At Barceló Maya Caribe, we strive to provide a wide variety of services including access to 16 restaurants and 15 bars, extensive recreational activities, and beautiful beachfront relaxation areas to enhance your stay.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia
by A verified traveler
Posted Jun 18, 2024 on Expedia
Pros: I liked all the features/options offered with the premium package. The check-in process was fast and our receptionist was very helpful. The dining at the specialty restaurans was really good. The room service food was really great, even though the menu options were limited. The resort facilities were always nice and clean. Noticed a lot of facilty improvements for water conservation. Overall, a beautiful resort.
Areas of improvement: The AC unit in our room was not working properly, it needed to be serviced. Some fixtures in our bathtub were old or broken. The flavor/quality of the food and drinks in the buffets was average, although the variety of options was broad. The cocktails served at most of the bars were not too strong.
Comment from Hotel Management
Jun 20, 2024 by La Gerencia, Hotel Management
Dear Sir,Thank you for sharing your experience with us.We are truly sorry to hear about the issues you experienced with the AC unit in your room and the condition of certain bathtub fixtures. Our team is always attentive to the maintenance of our accommodations, and your comments are a reminder for us to continually strive for excellence in every aspect of our guest experience.It is gratifying to know you enjoyed our premium package and the expedited check-in process. We are also delighted that the dining experiences at our specialty restaurants and the room service offerings met your expectations. Our team takes great pride in the upkeep of our resort facilities, and we are pleased that our efforts in water conservation have been noticed. Rest assured, the quality and variety of our buffet options are typically a highlight for our guests, and we regret to hear that we did not fully meet your expectations in this area.We are looking forward to welcoming you again. All the best!La Gerencia
by A verified traveler
Posted Jun 18, 2024 on Expedia
by A verified traveler
Posted Jun 18, 2024 on Expedia
Our group of seven family had a great time. Lots of amenity options, food and great beach access. Room was convenient but out dated. AC did not get below 26d C until the last two days into a 6 night stay after several service calls finally got down to 23dC. Also no vent in bathroom and very humid. Other that that you should be doing stuff in the room other than sleep.
Comment from Hotel Management
Jun 19, 2024 by La Gerencia, Hotel Management
Dear Sir,Thank you for sharing your experience with us.We regret to hear there were aspects of your accommodation, specifically the air conditioning and bathroom humidity, that did not meet your expectations. Our team is continually striving to ensure all guest rooms are comfortable and well-appointed, and we apologize for any inconvenience you faced during your visit. We are, however, delighted that the variety of amenities, the ease of beach access, and the overall service provided by our friendly staff contributed positively to your family's experience.It is heartening to note that your group enjoyed the ample activities available and found the room amenities satisfactory. Our resort prides itself on offering a diverse range of services to cater to all our guests, and we're pleased these aspects enhanced your stay. The warm comments on our staff's friendliness reaffirm the commitment we have to guest satisfaction and we're thrilled you felt welcomed and well cared for throughout your visit.We are looking forward to welcoming you again. All the best!
by A verified traveler
Posted Jun 17, 2024 on Expedia
Barceló caribe is an amazing all inclusive resort . Very clean and has so much to do within resort . Food is ok , drinks ok, they give the cheap beer and liquors since it’s all inclusive
Comment from Hotel Management
Jun 19, 2024 by La Gerencia, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It brings us immense pleasure to learn that the resort, with its cleanliness and array of activities, greatly contributed to your wonderful stay. We take pride in maintaining a high standard of service and facilities for our esteemed guests.While we are pleased that you found our offerings to your liking, we note your comments on the food and drinks. At Barceló Maya Caribe - All Inclusive, we strive to provide a variety of options to cater to the diverse preferences of our guests, and we are continually working to enhance our culinary experiences.It would be our pleasure to have you return on another occasion. Very best wishes,
by A verified traveler
Posted Jun 16, 2024 on Expedia
Had a fabulous trip at Barcelo. Coming again to one of there resorts again in the future.
Comment from Hotel Management
Jun 18, 2024 by La Gerencia, Hotel Management
We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,La Gerencia
by A verified traveler
Posted Jun 11, 2024 on Expedia
Beautiful would recommend.
Comment from Hotel Management
Jun 12, 2024 by La Gerencia, Hotel Management
Dear Sir,Thank you very much for this kind review.We are delighted to know that the cleanliness of our accommodations, the condition of our facilities, the service provided by our dedicated team, and the amenities available all contributed to a wonderful experience for you at Barceló Maya Caribe - All Inclusive. It is truly rewarding to receive such praise, as we strive to create memorable stays for our guests.We look forward to a return visit from you in the future.Best wishes,La Gerencia
by A verified traveler
Posted Jun 4, 2024 on Expedia
