康沃尔广场

It was a horrible experience for our family. The check-in staff and staff in restaurant were nice and polite, apart from this, this hotel just did not fulfill the expectation on Sheraton brand. First, we arrived at the hotel at after 5pm, but the rooms were still not ready to check-in; the staff offered free breakfast for compensation. Next, when we came back to the hotel at night time and prepare to take a bath, there was no hot water supply in the entire hotel, we called the service hotline for help, the staff just replied there was a technical issue, and nothing they can do. We were a family with >80 elderly and a 8 years old kid, since it was quite late already, we cannot find another hotel at that time, the staff just did not provide any help or solution to the issue, we can only took a quick shower. We chose Sheraton hotel since it is a well-known hotel brand, it was ridiculous that this kind of issue happened and there was no solution for the guest. Really feel disappointed with Marriott hotel brand, will not choose any of the brand under Marriott from now on.

The layout was very nice and it was in a very walkable area. However, the property wasn't secure. The door was left unlocked and that was a little unsettling. The place was spacious and fit me and my family very well. However, I'd read on previous ratings that the owner doesn't answer. The owner didn't answer any of my messages prior to the trip or during. I thought that was odd. For example, it would've been helpful to know what we do with the towels when leaving or if we were required to strip the beds. Also please have someone fix the door lock, it's a little loose and janky. Other than that it was a good place

接待人員Linna女士非常的專業熱忱，房間設備十分高檔，環境臨湖，楓葉秋色無與倫比，住宿性價比100分。高度推薦。