库斯科工艺中心

Quarto pequeno e antigo, janela do banheiro quebrada e teto embolorado

當天才被告知，被安排到另一間飯店Quechua Plaza Hotel，其實就是Hotel Qarmenqa。 入住的當下，房間根本沒準備好，所以被安排另一間房間。 結果該房間的衣櫃和浴室還有別人的物品，本來不以為意，但到了晚上時，飯店人員來敲門，結果那間房間根本是別人還沒退房的房間。

From the moment we arrived, the experience was uncomfortable. The lady at the front desk asked me unusual questions about the bathroom towels and warned me that if they were not used “properly,” I could be charged. This was not the kind of welcome I expected as a hotel guest. Later that night, the situation became even more concerning. A staff member knocked on my door late at night asking about a wallet that someone had apparently left behind. This made me question whether the room had been properly cleaned and checked before I was given the room. Unfortunately, the room itself had several serious cleanliness issues. I found long women’s hair on the bed sheets, what appeared to be dried blood inside the sheets, spider webs on the ceiling, and mold on the bathroom ceiling. These are issues that should have been identified and addressed before the room was given to a guest. I arrived very late that night and had an early flight the following morning, so by the time I noticed everything—around midnight—I did not want to go through the trouble of changing rooms or leaving the hotel. I did not initially complain to the receptionist because of the late hour and my early flight. However, I later showed the hotel staff the videos and pictures documenting the problems. They took the evidence, but I was not offered a refund, partial refund, compensation, or any other meaningful resolution. Overall, this was a very disappointing stay.