“The décor and atmosphere were great, and the room was very spacious and clean. I especially loved the shower.
However, there was one small incident that left me speechless — my key card kept getting deactivated, and I had to go to the front desk three times before I could finally get into my room.”
“The pool was out of order. Hotel looked nice, but it is starting to show wear. Our toilet got clogged right away. We asked the staff to fix it. It was Saturday evening. They said they already had similar requests that day and their engineer was off until next day. Nothing they could do. They never fixed it (we checked out on Sunday).
Knowing that this was not an isolated issue, this is totally not acceptable for a reputable place like this. So, indifference from the staff and not fully……