Duck Island Tours

Good price for the location. Friendly staff! Nice room

It was a great stay for an overnight to catch a flight the next morning. Very clean and I loved checking in online and using my phone as my key. Close to the airport and the room was huge!

I recently had the opportunity to stay at the Bottleworks Hotel and was truly impressed by the property. The design, ambiance, and attention to detail are exceptional — a beautiful blend of historic preservation and modern luxury. Unfortunately, my experience at check-in significantly impacted what could have been an entirely positive stay. Upon arrival, I interacted with a manager of guest services named Allyson. Her tone and demeanor were unprofessional, loud, and frankly demeaning. The interaction lacked courtesy, compassion, and the level of service expected from a hospitality professional — especially one in a leadership position. I respectfully expressed that I did not appreciate how I was being spoken to, but the overall experience left a negative impression that stayed with me throughout my visit. For a hotel of this caliber, the guest service experience should match the quality of the surroundings. If Allyson is to continue representing the hotel in a guest-facing leadership role, I strongly recommend additional training in customer service and communication. Thank you for taking the time to hear my concerns. I’m sharing this feedback in hopes that it leads to a more consistently positive experience for future guests.