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Opiniones de Holiday Inn Express Hotel & Suites Florence I-95 at Hwy 327, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Florence I-95 at Hwy 327, an IHG Hotel
2101 Florence Harllee Blvd, Florence, SC

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 577 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 239 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 97 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 44 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 44 de 1001 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Leidy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

George

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
EV charger is slow but free
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Susan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Shower was not clean. Breakfast was unremarkable. No fresh fruit. Room smelled damp and musty.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Rose, Visalia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We have stayed here 4 times and each time it gets better than the last. Now they have the soap/shampoo dispensers! These are so convenient, I really like them. Everyone is very nice and efficient. One of our favorite hotels!!
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Paul

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza
Carpet was filthy and wet . Room smelled like a wet dog
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Great staff. Convenient.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Nathalie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick access to I95. Beds are comfortable and sheets also. Very clean also.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Ira

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff went above and beyond to meet my needs.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Amy

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Check in/out was easy, the facility was quiet and breakfast was typical. The beds however were awful! We stayed in a “suite” and were tossing and turning all night because the beds were hard and lumpy as if springs were broken. Unfortunately we will not be staying here again.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jeff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Shelly

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Staff were not professional and not welcoming. Breakfast was disappointing. By 7:30am most of the food was gone and didn’t look like it was being replenished. We will not stay at that location again.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Sandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great !!!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Kathy

Le gustó: Servicio y personal y condiciones de la propiedad
Near Buc-ees
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Nasir

Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal
This staff was neither rude or disrespectful. However more could have been done to make my stay
Se hospedó 1 noche en abril de 2024

4/10 Malo

Patricia

Viaje en pareja
Room was obviously not cleaned after last client left. There was actual garbage in the little sink near the coffee machine. There was dirty footprints in the bathroom. I think this is a fairly building I won’t stay again.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

MIRALKUMAR

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Breakfast is not the best but rooms were clean and spacious. Hotel is overall good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Rachel, el 6 abr. 2024
Thank you for taking a moment to share your positive feedback. I’m ecstatic to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. Our mission is to meet and exceed your expectations and it looks like we’ve done just that. Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Yoonhee

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bathroom was not cleaned well. Overall not a clean property.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was amazing, room was squeaky clean, staff were helpful. All in all a 5/5 stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de Rachel, el 29 mar. 2024
Thank you for taking a moment to share your positive feedback. I’m ecstatic to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. Our mission is to meet and exceed your expectations and it looks like we’ve done just that. Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.

4/10 Malo

Danielle

Viaje familiar
No le gustó: Servicio y personal
While staying overnight at this location we checked in around 845pm. Once up in our room and settled in we noticed that the bathroom toilet had been clogged. I tried for 45 minutes alternating between calling the hotel number and the main desk and it was constantly busy. I went downstairs and asked for housekeeping which was I was advised was not on the premise. I suggested someone plunge the bathroom. The woman at the reception desk brought the plunger to me to plunge without even suggesting she take care of the issue. Needless to say I will no longer be staying at holiday inn hotels.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Danielle

Viaje familiar
No le gustó: Limpieza
Bathrooms needed a good cleaning. Hair in the shower and shower doors were dirty
Se hospedó 1 noche en marzo de 2024
Respuesta de Rachel, el 29 mar. 2024
Thank you for taking a moment to share your experience. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

8/10 Bueno

fiona m, Little Egg Harbor

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
We arrived around 10p. The woman at the desk was not professional or friendly. I said hello we have a reservation. She replied last name. I said XXXX, she tapped away at the computer and said, another third party. I didn’t say anything. She made a comment about her stomach hurting. I said is there a problem. She said no. She asked the other woman that was behind the desk with her, do you have a room key for XXXX? She next said you wouldn’t it is third party. She next said I need your card for a $1 incidental on the room. I was confused on what she actually said. I said you need my card for what? She said I need o hold your credit card so if you damage my hotel room I’ll charge you. I couldn’t believe the manor this transaction was going. She help out our room cards and quick fired out what time breakfast and checkout were. We walked away. It the ok all my power to not walk out and go somewhere else. If the hotel was not so convent to 95 and so nice and clean, I would not be writing this review right now. We left around 7a the next day and the woman we saw at the front desk was so cheerful and professional. Would have rated this hotel higher but after a long drive it was so unfair to be treated like we were when we arrived and checked in.
Se hospedó 1 noche en marzo de 2024
Respuesta de shatodd , GSM, el 21 mar. 2024
Good Morning! My name is Shatodd Oliver and i am the guest services manager here at holiday inn express. I want to first extend our sincerest apologies. We set a standard of always giving 100% customer service in all aspects of. Thank you for your feedback. This info is vital and helps us solve the issues. will speak with that associate regarding your experience.

10/10 Excelente

Geneva

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great. Love Everything front Desk was nice when checking in. I didn't see anything wrong. Well be back soon
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Margaret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The place is a nice clean stop along I95. The rooms in the front are more prone to road noise compared to the back of the hotel.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Julie

Se hospedó 1 noche en marzo de 2024
Respuesta de Todd Oliver, Front Desk Manager, el 14 mar. 2024
We thank you for the feedback; whether positive or negative. this helps us with issues that we have unknown and how the give you % customer service . we look forward to you staying with us again in the near Future!!Shatodd Oliver.Front desk Manager

2/10 Terrible

Derek

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
We checked into our room, which was dirty and not fully cleaned after previous guests. The floor had sticky spots and the bathtub was clearly not cleaned, with hair and dirt on the floor, plus a few hairs in one of the beds. The front desk attendants did everything they could to assist, but there were no other available rooms of similar size. There would be no credit or refund in moving to a smaller room, and because there was no manager on duty, there was nothing they could do. I spent over an hour of my night trying to sort through it before giving up and staying in the original room. Expedia customer service was helpful, but also limited in what they could do with no manager on duty.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Tayler

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Harry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

carol

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Christine

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and quiet
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

D. Mac

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fair for its price, lots of restaurants around the area
Se hospedó 1 noche en febrero de 2024
Respuesta de Rachel, el 10 feb. 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

6/10 Aceptable

William

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Travelocity card would not send payment to the hotel for me to check in. Although this was very inconvenient the receptionist was very nice and also the manager in the morning to get my reimbursement setup.
Se hospedó 1 noche en febrero de 2024
Respuesta de Rachel, el 9 feb. 2024
Thank you for taking a moment to share your positive feedback. I’m ecstatic to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. Our mission is to meet and exceed your expectations and it looks like we’ve done just that. Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Units facing Hiway 327 (even numbers) get constant noise from heavy truck traffic. Units facing to the rear (odd numbers) might be better. Nothing but fast food in immediate vicinity. If you go into Florence (15 minutes ) many good food options.
Se hospedó 1 noche en enero de 2024
Respuesta de Rachel, el 10 feb. 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Brian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Same exit as Bucees
Se hospedó 1 noche en noviembre de 2023
Respuesta de Rachel, el 27 ene. 2024
Thank you for taking a moment to share your experience. We take pride in delivering exceptional customer service. I’d like to apologize for falling short during your stay. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Kathy

Le gustó: Condiciones de la propiedad
This room for one night served its purpose. The staff was fantastic!
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Curtis, Ruther Glen

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
Upon check in we were given a room that was not clean and made up. Next room had a do not disturb on the door. The manager opened it and as we settled in found more dirty towels, floor was filthy, bathroom was filthy with hair everywhere, found toenail cutting on floor. We finished cleaning the room only to find bed sheets dirty. The manager did change the sheets. Breakfast was awful and picked up well before the posted time.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Kristin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The noise from the road was awful. I heard every semi, loud car, tire squeal, etc. But the hotel is very clean, staff was nice, & breakfast was better than most.
Se hospedó 1 noche en enero de 2024

4/10 Malo

Ronald

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in very slow room not very clean. At breakfast there was no hot coffee when I arrived and LIMITED food when my wife came down later, there was no food. Staff very slow. Had trouble operating the computer.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Kathleen

Se hospedó 1 noche en enero de 2024

6/10 Aceptable

John

Viaje en pareja
Se hospedó 1 noche en enero de 2024

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location and room was very nice. The cleaning staff just missed a towel in the shower that someone left on the showerhead.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Felix

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean Rooms , very good breakfast. Very helpful and friendly staff .
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

George, Baltimore

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was pretty friendly staff and very clean facility/room. I think for breakfast they should have a little more options other than that it was pretty good
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Fredrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

William

Viaje en pareja
Le gustó: Servicio y personal y servicios
The room was not thoroughly cleaned. There was hair on the sheets and on the bathroom counter. The rack which held the soap, shampoo, and conditioner in the shower was broken and falling apart. The kitchen staff was exceptionally nice, but there was no microwave out where I could heat my food after it cooled, and they were out of pancakes and oatmeal. The biscuits were fantastic and the cinnamon buns were delicious .
Se hospedó 1 noche en enero de 2024

10/10 Excelente

bill

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Overall ok hotel
Overall this hotel is ok for what it is and that is a quiet, safe and comfortable place to stay right off I-95. The good is the rooms are clean, the parking is convenient and it's right by a number of places to eat some within walking distance. The hotel offered breakfast is a little sparse though and the check in is a little disorganized but nothing major. Overall would recommend if traveling to or through Florence
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Jiju

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking area needs security
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Robyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Victoria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and clean. Staff very helpfull
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

IRA, Leesburg

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023