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Opiniones de The Sinclair, Autograph Collection

4.5 out of 5
The Sinclair, Autograph Collection
512 Main Street, Fort Worth, TX

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 260 de 358 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 39 de 358 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 23 de 358 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 358 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 358 opiniones" "

9.6/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Veronique

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very classy hotel with a friendly and professional staff. This hotel is in a great walkable area, close to numerous dining options and less than a block from beautiful Sundance Square. The rooms are super chic and comfy. I would definitely stay here again.
Se hospedó 5 noches en mayo de 2024
Respuesta de April, el 16 may. 2024
Thank you for your feedback. We hope to see you again soon!April IbarraFront Desk Manager

10/10 Excelente

Camron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice!
Se hospedó 1 noche en mayo de 2024
Respuesta de April, el 16 may. 2024
Thank you for your feedback. We hope to see you again soon!April IbarraFront Desk Manager

10/10 Excelente

Bonnie

Le gustó: Condiciones de la propiedad
Hotel did an excellent job of preparing the room
Se hospedó 1 noche en mayo de 2024
Respuesta de April, el 16 may. 2024
Thank you for your feedback. We hope to see you again soon!April IbarraFront Desk Manager

10/10 Excelente

Hannah, Round Rock

Viaje en grupo, Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love it!
Se hospedó 1 noche en mayo de 2024
Respuesta de April, el 7 may. 2024
Thank you for your feedback!! We hope to see you again soon!April IbarraFront Office Manager

10/10 Excelente

Holly De

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel had the most amazing technology I have seen in any hotel around the world in my 30 years of traveling!
Se hospedó 1 noche en abril de 2024
Respuesta de April, el 2 may. 2024
Hello,Thank you for your feedback, we will share with our teams.We hope to see you back soon!April IbarraFront Office Manager

8/10 Bueno

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Can hear everything, rooms are really cold at night, thermostat seems to be set for the floor. Great historical hotel. The restaurant seems to be a waste - the kitchen is in the basement. The poor servers have to run up and down steps or take the elevator from the roof to the basement.
Se hospedó 1 noche en abril de 2024
Respuesta de April, el 2 may. 2024
Hello,I am so sorry we did not meet your expectations, we strive to ensure all aspects of your stay are flawless. I will pass this information along to the leadership team, as a way to learn from our failure and to do better for each guest. We do hope you return. Thank you,April IbarraFront Office Manager

8/10 Bueno

Kenneth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good hotel with art deco vibes, showing some age for the prices.
Se hospedó 2 noches en abril de 2024
Respuesta de April, el 2 may. 2024
Hello,Thank you for your feedback, we will share with our teams.We hope to see you back soon!April IbarraFront Office Manager

2/10 Terrible

Tia

Se hospedó 1 noche en abril de 2024
Respuesta de April, el 16 may. 2024
I am so sorry that we did not meet your expectations. I will share your feedback with the leadership team in hopes to learn from your experience. Thank you for staying with us.April Ibarra Front office Manager

6/10 Aceptable

Darren

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
We & all the hotel guests were kicked out of the hotel restaurants and bar even though we were staying there. The hotel staff then told us the restaurant & bar were 3rd party even though the hotel advertised it as an amenity. Incredible rooftop bar but hotel guests weren’t allowed to use it while we were there. The staff was nice enough but did nothing to fix it. Won’t stay at this hotel next time.
Se hospedó 2 noches en abril de 2024
Respuesta de Marketing Manager, el 22 abr. 2024
Thank you, Darren, for taking the time to leave us a review. We are sorry to hear that you weren't able to enjoy the hotel restaurant and rooftop bar to its fullest extent during your stay. Even though our eateries are third party, perhaps you can give us another try in the future for a more positive stay.

10/10 Excelente

LOGAN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
great place
Se hospedó 2 noches en abril de 2024
Respuesta de Marketing Manager, el 22 abr. 2024
Thank you, Logan, for the 5-star review!

10/10 Excelente

LEA

Se hospedó 1 noche en abril de 2024
Respuesta de April, el 4 may. 2024
Thank you so much for your feedback. We look forward to seeing you again.April IbarraFront Office Manager

10/10 Excelente

Shentell

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me an my fiance loved our stay
Se hospedó 1 noche en abril de 2024
Respuesta de April, el 12 abr. 2024
Thank you for your feedback, we will share it with our teams. We look forward to seeing you again. Best,April Ibarra Front Office Manager

10/10 Excelente

Joe

Se hospedó 2 noches en marzo de 2024
Respuesta de Marketing Manager, el 22 abr. 2024
Thank you, Joe, for the 5-star review!

6/10 Aceptable

Kramer

Viaje de negocios
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
There was remnants from the previous reservation in my room… like red petals, a bottle of wine, and 2 balloons. Just doesn’t make me feel the best knowing these items weren’t cleaned. Makes me wonder what else wasn’t cleaned. Very nice people, great food downstairs, and fun stuff to do around the hotel. All in all, it was just a decent stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de April, el 24 mar. 2024
Good Afternoon,We sincerely apologize that we did not meet your expectations; it our goal to exceed expectations and we did not adhere to our standards. We appreciate your business and feedback; we will use this information to improve our processes and more importantly do better for all of our guests. We have shared your experience with all of our departments as a stepping stone in our goals to exceed expectations. Sincerely,April IbarraFront Office Manager

10/10 Excelente

Denise

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was wonderful!
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 17 mar. 2024
Thank you, Denise for your comments. We are thrilled to see that you enjoyed your stay. We do hope to see you soon!Holly Turner

2/10 Terrible

ROBERT

Viaje en grupo
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal y servicios
I booked three rooms for two nights through Expedia. Then I went back and booked direct for one more night. Thursday night was great Friday we wake up and are out shopping when we get a phone call that we don’t have reservations for two of the rooms and have to leave!!! Then Sinclair hotel charges me for that one room. So we will never stay there again.
Se hospedó 2 noches en marzo de 2024
Respuesta de April, el 17 mar. 2024
Hello Robert,I am so sorry we did not meet your expectations, please call the hotel directly so that we may refund the room that you were charged for and could not use. We appreciate the feedback; we will be passing the information on to the teams so that other guests do not have the same experience.Kindest regards,April IbarraFront Office Manager

10/10 Excelente

Kristen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful hotel, very helpful staff, great location.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 11 mar. 2024
Thank you Kristen. I'm delighted to see that you enjoyed your stay! We look forward to having you back with us soon!Sincerely,Holly TurnerGeneral Manager

10/10 Excelente

Lynn, Wichita Falls

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was beautiful, very clean. Great environment!
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 6 mar. 2024
Thank you Lynn for taking the time to share your experience with others. We are delighted that you enjoyed your stay with us and can not wait until you return.

10/10 Excelente

Allison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de April, el 17 mar. 2024
Thank you for your feedback. We hope to see you again!! Best,April IbarraFront Office Manager

10/10 Excelente

Chris

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome! We were celebrating an anniversary, definitely be back soon!
Se hospedó 1 noche en febrero de 2024
Respuesta de April , el 14 mar. 2024
Thank you so much for staying with us, we appreciate the feedback and will share it with the team. We hope to see you again soon. April Ibarra Front Office ManagerThe Sinclair Hotel

10/10 Excelente

Brandon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love this place!
Se hospedó 2 noches en febrero de 2024
Respuesta de April , el 14 mar. 2024
Thank you so much for staying with us, we appreciate the feedback and will share it with the team. We hope to see you again soon. April Ibarra Front Office ManagerThe Sinclair Hotel

10/10 Excelente

Sanaz

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice building and staff
Se hospedó 4 noches en enero de 2024
Respuesta de April , el 14 mar. 2024
Thank you so much for staying with us, we appreciate the feedback and will share it with the team. We hope to see you again soon. April Ibarra Front Office ManagerThe Sinclair Hotel

10/10 Excelente

Mike

Se hospedó 1 noche en febrero de 2024
Respuesta de April, el 17 mar. 2024
Thank you for your feedback. We hope to see you again!! Best,April IbarraFront Office Manager

10/10 Excelente

Jami

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Conveniently located and within walking distance to everything downtown. Great staff. Clean rooms.
Se hospedó 2 noches en enero de 2024
Respuesta de April , el 14 mar. 2024
Thank you so much for staying with us, we appreciate the feedback and will share it with the team. We hope to see you again soon. April Ibarra Front Office ManagerThe Sinclair Hotel

10/10 Excelente

Marty

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
…..nice hotel. No ice makers though.
Se hospedó 1 noche en enero de 2024
Respuesta de April, el 17 mar. 2024
Hello Marty,Thank you for the feedback, we do not have ice machines on property as it would diminish the aesthetic, however, we will bring up ice to guests upon request as part of our service. I am sorry we were not able to offer this service to you. We do hope you come back and see us. Kindest Regards,April IbarraFront Office Manager

6/10 Aceptable

Jennifer

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Room upgrade promised was not even documented, even though rh3 room was nice and comfortable that was a bad impression. When i went to pay for incidental hold it showed approved on the card reader. And was pending in my account however they said it declined and so they locked us out of making any to room purchase even though my money was locked to them. Valet was horrendous couldnt get off their phines lonf enough to help any1
Se hospedó 1 noche en enero de 2024
Respuesta de April, el 17 mar. 2024
Hello Jennifer,I am so sorry that we did not meet your expectations. We strive to ensure every guest has an amazing experience. Thank you for the feedback, I will be sharing this information with our teams to ensure this is not the service we are providing. We do hope you come back and visit so that we may redeem ourselves.Kindest regards,April IbarraFront Office Manager

10/10 Excelente

John

Le gustó: Limpieza
Respuesta de April, el 17 mar. 2024
Thank you so much for the feedback, we are glad that you enjoyed your stay. We hope to see you again soon!! Best,April IbarraFront Office Manager

10/10 Excelente

Whitney

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Brian

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Leslie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel
We were in town for a cheer competition and stayed over night. Everything was Great! Enjoyed all the updates on our room. Very modern and classy!
Se hospedó 1 noche en enero de 2024

4/10 Malo

Theresa

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Adrian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loved it!
Love it! Came here for New Years, got to watch the fireworks from the rooftop. Room was excellent other than the espresso machine not working.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Roger

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The stay overall was great, but I have to say that they had an emergency water outage at the exact time that I was covered with soap in the shower. It was an anomaly and couldn't be helped, but obviously that was very inconvenient. I have to admit they got the water back on in less than an hour. Otherwise, everything was great.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Dana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel & walking distance from so many great places. They treated us to a bottle of champagne for my husbands bday. Recommend parking vallet or else you have to park pretty far in a parking garage
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ava, Bandera

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay, comfortable and modern rooms. Staff was friendly and helpful
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cinnamon

Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Jennifer

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Wedding weekend
Room 404 had bad scenery, outside the one window, where the second window did not open and was dark. Service for items to the room, We had to call down a couple of times to get robes and water. The room service person in the morning upon us, or breakfast was also a little sour it was not pleasant. The front desk was pleasant, and we enjoyed our service from there. The room is small and tight, and we may look for another hotel nearby in the future. Lastly, the rooftop bar closed early on Saturday @8pm.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Beth

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Benjamin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay after a late concert. The bathroom was spacious and very nice. I enjoyed the in room espresso and the modern lighting/shades/shower control amenities.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Dawn Patrice, Steamboat Springs

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Blake

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Lee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel is beautiful and staff is friendly. Checkin was a breeze and took less than 5 minutes. Rooftop bar is nice and offers a nice view of downtown and had gas fire pits that were very enjoyable. The touchscreen controls in the room was a cool feature and easy to use. My only complaints was the air conditioner. It was a warm fall weekend and we couldn’t get as cool as we like it. Also housekeeping didn’t replace our towels and we had to call for some that evening when we were getting ready to go to dinner. Overall I recommend this property.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A perfect stay
Amazing all around, beautiful art deco building with all of the modern features you could ask for. Room was beautiful, bed was cozy, bathroom was super cool. Staff everywhere was incredible. Perfect place for an unforgettable experience
Se hospedó 1 noche en octubre de 2023
Respuesta de Christy Young, el 4 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Torey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Christy Young, el 4 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Joe

Se hospedó 1 noche en octubre de 2023
Respuesta de Christy Young, el 4 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Lupe

Se hospedó 1 noche en octubre de 2023