“Quality of facilities, staff attentiveness and good attitude. Loves the fridge being restocked each day for free. The hot tubs, pools and cabanas were brilliant. Breakfast in the river room.”
“We stayed here for 1 night after attending a wedding in Ballymena. The hotel has a welcoming, comfortable feel about it as a first impression and, the staff were very helpful from the start. Our room was OK but the bathroom a bit tired looking. Breakfast choices very good.”
“I had bigger expectations for this hotel.
On a positive note, the view is absolutely stunning. The exterior and the garden.
The room did not look like the images I saw. It was a bit of a let down.
I felt the woman on reception was dismissive and condescending to me.
I didn't get my room until after 4pm.
She told me my room was "almost ready" several times, which it wasn't. She even said she went to my room and the cleaning staff were in it.
If she was honest about the room's avail I could……
“We loved staying at the Lisnafillan Lodge cottage during our recent trip to Ballymena. We were there in memory of my Mum who's grandfather was born in Ballymena. Such a gorgeous place to call 'home' during our stay. thank you!!”
“Nice place. Miss the personal welcome, it makes a difference. We received a blank check-in email and had no one to help or even a number to call. Thankfully they responded quickly to the email help request so we received our full check in details without too much delay.
Some cleaning issues eg mould in shower. Poor quality gowns, bleach stains on them and no gown belts, poor quality towels. Both things fairly tatty.
We booked for 2 adults and two children - the apartment was only set up……
“The accommodation is very comfortable, and place is easy to find out. The best thing is that they have a good restaurant, and it is worthy to enjoy the dinner there. ”
“Stayed here while we were attending a wedding close by. Staff were excellent, when we came to check in to the hotel we asked if we could get a taxi booked to go back to the wedding venue - without hesitation the lovely lady said she would take us back. We went to the bar had a drink while we were waiting and the bar man asked if we were going back to the wedding venue and we said yes he said come on ahead I will leave yous back. A lovely thing to do and we appreciated it. They defo went the……