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"Clean room. Staff friendly great location "

"Smallest room ever , room for two people? Only 2 pillows and v v small bed , walked in and bed there straight away! No other space in room "

"Staff helpful and friendly Enjoyed my free welcome drink Room spacious Location excellent Wish there was a gym"

"Room was not clean 1 day Chambermaid forgot fews things "

"Reception area was welcoming and staff there were lovely. Great location. Room could have been cleaner Some parts not cleaned propelry. Breakfast was included. Good variety but cold bacon/eggs. Plates ice cold! "

"Enjoyed spa area as previous visits and dinner was great at castle bar with lift to and from it. But the room 202 was not a five star experience at all view was a wall and booking said garden view and welcome screen on TV didn't even have my name on it carpets wer stained in hall on way to room and few inside room. My room last year was on a different level compared to this stay."

"Great location. Very friendly staff throughout the hotel. Loved the atmosphere in the bar. "

"Good location "

"The staff was sensational! We flew in from the United States and they were able to get us an early check in (about 4 hours early). Sooo helpful and nice! Room was a little smaller than expected but was still comfortable. Excellent location! Hated they did not have any parking but they referred us to a parking garage that was a short walking distance. Room service is a limited menu, especially after 9pm."