2/10 Terrible
Anthony
Viaje familiar
27 sept. 2023
No le gustó: Servicio y personal
We don’t typically post reviews but we felt compelled to do so as a result of the terrible experience we had with the manager/owner of Mardanza Exclusive, Marinos. My girlfriend decided to surprise me on our 3-year anniversary with a couples massage at our villa. There was nothing on the Mardanza site stating that we were required to schedule massages through them, so she booked and submitted payment. When the masseuses arrived he literally lost his mind. Immediately, he was very offensive through his text messages with me. When we got on the phone he started yelling at me, telling me that this is against their “rules and regulations”. I explained that this was an honest mistake, we had already paid for the services, and if we could please make an exception given the circumstances – he said absolutely not. When I went to meet the masseuses at the gate the explained to me that there was no law against them servicing us – so I proceeded to let them in for the service. Within minutes, Marinos was calling my cell phone and our villa phone incessantly. When we refused to pick up, he literally came to our villa and started to ring our doorbell nonstop. My girlfriend let the villa to speak with him and he told her that if she did not ask the masseuses to leave immediately he would continue to ring our doorbell, nonstop, until they leave. If you are considering this property I would strongly encourage you to consider another option