“The hotel was in a great location. It was clean and our room was great. Their communication wasn't very good. Breakfast was included in our booking but they didn't tell us that we had to order it the day before so we missed out. There was construction happening to the building which we didn't know when we booked so the entrance was quite dirty and chaotic.”
“We thoroughly enjoyed our stay at Vu Hotel. The hotel appears to be family-owned and operated, and the personal attention and hospitality really stood out throughout our visit.
The staff were incredibly helpful and went above and beyond to make our stay comfortable. They arranged a private driver for our trip back to Hanoi, making our travel plans simple and stress-free.
Breakfast was another highlight. The staff paid attention to the little details and noticed how much we enjoyed the fresh……
“The check-in was difficult as the owner of the hotel wasn't able to communicate in English. She used a translator device but it was limited to communicate properly. Especially, when she tried to explain the rule that we are only allowed to use one of the two beds in the superior double room we booked, it was so difficult to understand. In my entire life of travelling more than 30 countries internationally, I have never experienced such a rule (oh, I guess a cheap youth hostel bed in a shared……