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Featured Image
Indoor pool
Terrace/Patio
Private Kitchen
In-room safe, desk, blackout drapes, soundproofing

Guest reviews

4.4/5 Excellent
787 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationTran Quoc Pagoda5 min walk
Popular LocationHanoi Botanical Garden16 min walk
Popular LocationHo Chi Minh Mausoleum4 min drive
AirportHanoi (HAN-Noi Bai Intl.)20 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 377 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Studio Suite, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 430 sq ft
    • Lake view
    • Sleeps 4
    • 1 King Bed
    More detailsStudio Suite, 1 King Bed
  • Premier Room Lake View, 1 King Bed

    4.8/5 guest room rating

    Room amenities

    • 377 sq ft
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More detailsPremier Room Lake View, 1 King Bed
  • Club Room, 1 King Bed

    4.8/5 guest room rating

    Room amenities

    • 377 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsClub Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds

    4.1/5 guest room rating

    Room amenities

    • 377 sq ft
    • City view
    • Sleeps 2
    • 2 Twin Beds
    More detailsDeluxe Room, 2 Twin Beds
  • Pacific Club, 2 Twin Beds

    Room amenities

    • Sleeps 3
    • 2 Twin Beds
    More detailsPacific Club, 2 Twin Beds
  • Premier Suite

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More detailsPremier Suite
  • Executive Suite

    Room amenities

    • Sleeps 3
    • 1 King Bed and 2 Twin Beds
    More detailsExecutive Suite

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Hanoi

Located in Hanoi's Ba Dinh neighborhood, Pan Pacific Hanoi is in the city center and on a lake. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and travelers looking to shop may want to visit Dong Xuan Market and Lotte Center Hanoi. Traveling with kids? Consider Train Street, or check out an event or a game at My Dinh National Stadium.

Visit our Hanoi travel guide
Map
Popular Location

What's nearby

  • Tran Quoc Pagoda - 5 min walk
  • Hanoi Botanical Garden - 16 min walk
  • Dong Xuan Market - 2 min drive
  • Imperial Citadel of Thang Long - 3 min drive
  • Ho Chi Minh Mausoleum - 4 min drive

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Noi Bai Intl. Airport (HAN) - 20 min drive

Restaurants

  • Pacifica — 1 min walk
  • Ming — 1 min walk

About this property

Pan Pacific Hanoi

Family-friendly Hanoi hotel in Ba Dinh, near Ho Chi Minh Mausoleum
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a coffee shop/café. All 273 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Pan Pacific Hanoi offers 273 accommodations with safes and complimentary newspapers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)
Sheets and towels are washed at 60°C/140°F or hotter
High-touch surfaces are cleaned and disinfected
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 24 hours between stays
Contactless check-in and check-out

Safety measures

Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Hand sanitizer provided
Masks available
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Free valet parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: USD 20 for adults and USD 10 for children
  • 2 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Vietnamese

Business services

  • 6 meeting rooms
  • Conference center (13143 square feet of space)

Outdoors

  • BBQ grill(s)
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per night

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle fee: USD 75 per vehicle (one way)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Can I cancel my reservation for free at Pan Pacific Hanoi and receive a full refund?
Yes, Pan Pacific Hanoi offers free cancellation on select room rates, because flexibility matters! Please refer to Pan Pacific Hanoi cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an indoor pool.
Is Pan Pacific Hanoi pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking and valet parking are free at this property.
What time is check-in at Pan Pacific Hanoi?
Check-in begins at 2 PM. Late check-in is available during limited hours.
What time is check-out at Pan Pacific Hanoi?
Check-out is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 75 per vehicle, one way, applies.
Where is Pan Pacific Hanoi located?
This family-friendly Hanoi hotel is located in the historical district, within 1 mi (2 km) of West Lake, Ho Chi Minh Mausoleum, and Dong Xuan Market. Hanoi Old City Gate and Hoan Kiem Lake are also within 2 mi (3 km). Hanoi Long Bien Station is 23 minutes by foot.

Guest reviews

Overall score and ratings for Pan Pacific Hanoi

4.4
Excellent
5 - Excellent
424
4 - Good
274
3 - Okay
60
2 - Mediocre
20
1 - Poor
9
4.5
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.3
Property condition

4/5 Good

  • Liked: Room comfort
No flavour

Nice hotel, but nothing exceptional. Hotel was empty (coronavirus) but no upgrade. Business lounge is poor, some customer are welcome at 17H some other have to wait up to 17H30. Regarding room and service everything is ok, but do not expect a nice commercial attention

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay at this hotel and got a room with a view overlooking the West lake.

Stayed 3 nights in Feb 2020

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Staff very very helpful after a very long flight ,room clean and tidy

    Stayed 1 night in Feb 2020