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Expedia Verified Reviews
Excellent!
4.4 of 5 guest rating
Room type Options Nightly price Book
One Bedroom Executive Serviced Suites
646 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Premier Suite
1 King Bed
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Executive Suite
1 King Bed and 2 Twin Beds
Room sleeps 5 guests
(up to 4 children)
Select dates to see price
Club Room, 1 King Bed
Room with view
377 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Premier Room Lake View, 1 King Bed
377 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Two Bedroom Premier Serviced Suites
Room with view
969 square feet
1 King Bed and 2 Twin Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Deluxe Room, 2 Twin Beds
Room with view
377 square feet
2 Twin Beds
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Studio Suite, 1 King Bed
430 square feet
1 King Bed
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Deluxe Room, 1 King Bed
Room with view
377 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Pacific Club, 2 Twin Beds
2 Twin Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Two Bedroom Executive Serviced Suites
Room with view
969 square feet
1 King Bed and 2 Twin Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price

Get an overview of this hotel
Family-friendly Hanoi hotel in Ba Dinh, near Hanoi Old City Gate

Popular property highlights

Free valet parking
Free WiFi
Indoor pool
Business center
Laundry facilities

Location

This family-friendly Hanoi hotel is located in the historical district, within 1 mi (2 km) of West Lake, Ho Chi Minh Mausoleum, and Dong Xuan Market. Hanoi Old City Gate and Imperial Citadel of Thang Long are also within 2 mi (3 km). Hanoi Long Bien Station is 22 minutes by foot.

Hotel Features

Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a coffee shop/café.

Room Amenities

All 273 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Pan Pacific Hanoi features an indoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wired and wireless Internet access.

A business center is on site at this 5-star property. Event facilities measuring 13143 square feet (1221 square meters) include a conference center. This luxury hotel also offers a rooftop terrace, spa services, and a library. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary. A total renovation of this property was completed in 2014.

Pan Pacific Hanoi has designated areas for smoking.

  • Library
  • Elevator/lift
  • Rooftop terrace
  • Number of bars/lounges - 2
  • Full-service spa
  • Indoor pool
  • 24-hour front desk
  • Business center
  • Conference space
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Meeting rooms
  • Express check-out
  • Year Built 1998
  • Coffee shop or café
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Free valet parking
  • Babysitting or childcare (surcharge)
  • Free wired Internet
  • Supervised childcare/activities (surcharge)
  • Safe-deposit box at front desk
  • Conference space size (meters) - 1221
  • Spa services on site
  • Luggage storage
  • ATM/banking
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Concierge services
  • Conference space size (feet) - 13143
  • Snack bar/deli
  • Conference center
  • Designated smoking areas
  • Shopping on site
  • Ballroom
  • Laundry facilities
  • Total number of rooms - 273
  • 24-hour fitness facilities
  • Number of floors - 20
  • Wedding services
  • Number of buildings/towers - 1
  • Airport transportation (surcharge)
  • Free newspapers in lobby

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Languages Spoken

  • English
  • French
  • Japanese
  • Chinese
  • Vietnamese
  • Korean

Parking

Free self parking , Free valet parking

Room Amenities

Pan Pacific Hanoi offers 273 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Free newspaper
  • Air conditioning
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Soundproofed rooms
  • Shower/tub combination
  • Phone
  • Turndown service
  • Free bottled water
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Number of bathrooms - 1
  • Cable TV service
  • Flat-panel TV
  • Room service (24 hours)
  • Rollaway/extra beds (surcharge)
  • Free WiFi
  • Free wired Internet
  • Blackout drapes/curtains
  • Desk
  • In-room climate control (air conditioning)
  • Slippers

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.

Pacifica - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Ming - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Song Hong Bar - This lobby lounge specializes in international cuisine and serves lunch and light fare. Open daily.

Summit Lounge - This rooftop bar specializes in international cuisine. Open daily.

Late night fare is available from 24-hour room service.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 5
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Roll-in shower

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle fee: USD 75 per vehicle (one way)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Sofitel Hanoi Plaza
  • Sofitel Hotel Hanoi Plaza
  • Pan Pacific Hanoi Hotel
  • Accor Plaza Hanoi
  • Hanoi Sofitel
  • Sofitel Hanoi
  • Sofitel Plaza Hanoi Hotel Hanoi
  • Sofitel Plaza Hanoi Hotel

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

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