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Pan Pacific Hanoi

Photo gallery for Pan Pacific Hanoi

Outdoor banquet area
Indoor pool
View from room
Minibar, in-room safe, desk, blackout drapes

Overview of Pan Pacific Hanoi

Pan Pacific Hanoi

5.0 star property
8.8 out of 10 Excellent
8.8/10 Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
1 Thanh Nien Road, Ba Dinh District, Hanoi

Explore the area

  • Popular LocationWest Lake1 min walk
  • Popular LocationTran Quoc Pagoda5 min walk
  • Popular LocationHo Chi Minh Mausoleum2 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)30 min drive

Room options

About this area


Located on a lake, Pan Pacific Hanoi is in Ba Dinh, a neighborhood in Hanoi. Train Street and Trinh Cong Son Walking Street are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Hanoi Botanical Garden and Ho Tay Water Park. Traveling with kids? Consider Rising Sun Park, or check out an event or a game at Hanoi Indoor Games Gymnasium.

What's nearby

  • West Lake - 1 min walk
  • Tran Quoc Pagoda - 5 min walk
  • Ho Chi Minh Mausoleum - 2 min drive
  • Dong Xuan Market - 2 min drive
  • Imperial Citadel of Thang Long - 3 min drive

Getting around

  • Hanoi Long Bien Station - 5 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 30 min drive


  • Paris Baguette - West Lake - 1 min walk
  • Ming Palace - 1 min walk
  • Summit Lounge at Sofitel Plaza Hanoi - 1 min walk
  • Bảo Oanh - Cafe & Kem Dừa - 2 min walk
  • Kfc - 1 min walk

About this property

Pan Pacific Hanoi

5-star luxury hotel located in Ba Dinh
You can look forward to a roundtrip airport shuttle, a rooftop terrace, and shopping on site at Pan Pacific Hanoi. Indulge in a body scrub, a facial, and a body wrap at the onsite spa. Enjoy international cuisine and more at the two onsite restaurants. In addition to a coffee shop/cafe and a library, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), express check-out, and massage treatment rooms
  • Free newspapers, 6 meeting rooms, and tour/ticket assistance
  • Guest reviews give top marks for the overall value and location
Room features
All 273 rooms offer comforts such as 24-hour room service and air conditioning, as well as perks like late night room service and free WiFi.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Free infant beds, daily housekeeping, and desks


Chinese (Mandarin), English, French, Japanese, Korean, Malay, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM–10:00 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ming
  • Pacifica
  • Song Hong Bar
  • Summit Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)


  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (13,143 square feet of space)


  • Barbecue grill
  • On a lake
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Roll-in shower available in select rooms
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking


  • Ballroom
  • Biodegradable drinking straws available
  • Designated smoking areas
  • No plastic drinking straws

Room amenities


  • Bedsheets provided
  • Blackout drapes
  • Free crib


  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels


  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar


  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Similar properties



Check-in time starts at 2 PM
Late check-in subject to availability


Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Airport shuttle fee: USD 75 per vehicle (one way)
  • Rollaway bed fee: USD 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Does Pan Pacific Hanoi have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Pan Pacific Hanoi?

As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at Pan Pacific Hanoi on Jun 4, 2023 start from $99.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pan Pacific Hanoi pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pan Pacific Hanoi?

Self parking and valet parking are free at this property.

What time is check-in at Pan Pacific Hanoi?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Pan Pacific Hanoi?

Check-out is at noon.

Does Pan Pacific Hanoi provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 75 per vehicle applies.

Where is Pan Pacific Hanoi located?

This family-friendly Hanoi hotel is located in the historical district, within a 10-minute walk of West Lake and Tran Quoc Pagoda. O Quan Chuong Gate and Hoan Kiem Lake are also within 2 mi (3 km). Hanoi Long Bien Station is 23 minutes by foot.




Rating 10 - Excellent. 442 out of 823 reviews" "
" "10 - Excellent 54%
Rating 8 - Good. 288 out of 823 reviews" "
" "8 - Good 35%
Rating 6 - Okay. 63 out of 823 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 20 out of 823 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 10 out of 823 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




10/10 Excellent


Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful when I needed to rebook my reservation. The area is nice to walk around with several local places to eat.
Stayed 3 nights in Mar 2023

8/10 Good


Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel and good amenities. Great breakfast. It is a bit far from sight-seeing. Best if you want quiet spot outside city center. Rooms very nice but warm, hard to control AC. Next time I would stay closer to center.
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable, amazing staff, great spa and gym with excellent yoga and pilates classes. My only mention is that it's a bit noisy - the rooms not very sound proof.
Stayed 7 nights in Feb 2023

10/10 Excellent

Kery Lashawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful and clean! The rooms were spacious and the bathroom and shower were very nice! Staff were friendly as well.

10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased that we booked a club room as it meant we had all day access to the Pacific Club Lounge including helpful and friendly staff, and refreshments including breakfast, afternoon tea and evening meal.
Stayed 1 night in Feb 2023

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Pan Pacific 3 times within the past 2 weeks and will definitely be back. It is a beautiful modern hotel with wonderful facilities and staff. The gym & pool area is fantastic. The front desk manager Brian does an outstanding job, his friendly & professional demeanor will make any guest feel welcome. Thank you Brian.
Stayed 1 night in Jan 2023

10/10 Excellent

Paul, Brentwood Bay

Stayed 1 night in Jan 2023

8/10 Good


Traveled with family
Liked: Cleanliness, staff & service
The rest room in the lobby is stink and dirty! Please clean !

8/10 Good


Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A grand hotel located in a peaceful neighborhood!
A great hotel located away from all the hustle bustle of the old quarter, yet not too far away. It is easily accessible via public transport or if you are adventurous you could walk it passing through great neighborhoods. You will be find cafe's and a convenience store at a walkable distance. The Hotel has great amenities such as a fitness room, coffee shop, restaurant, rooftop bar etc.. The hotel somehow is pleasantly lively as you will find visitors walking in throughout the day. The property has well trained staff always ready to cater and pamper your needs, they are polite and friendly! The property over looks the lake and the city on the other side, and choosing a lake view room will make it a delight! However they do need to match the modern luxuries of a modern hotel in some area's such as the switch plates, electricity buttons & room amenities, not that is its bad or inconvenient but does give you a feeling of the early 2000's! Overall staying at this property was comfortable, relaxing and affordable!
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Stayed 3 nights in Jan 2023