Koster Park and Playfields Tours

If I could give more than 5 stars for the staff I would. Every single one was so helpful and attentive. The rooms are very spacious and beautifully appointed and there is a free ironing service. Reception can also arrange a free shuttle to take you to local restaurants etc. Breakfast is great, an all round wonderful stay.

Second visit there now, very clean, staff very friendly, great place to rewlax

Great location and very vibey. But suffers from the usual lack of communication between staff as well as lack of visible genuine professional enthusiasm of staff who just seem to be going through the motions and who couldn’t care less about the guest experience. Breakfast is a joke and poorly executed with no quality checks. Nice menu but poor delivery. Also there is a chronic long edit for the lifts because the hotel had about 10 different side functions - speak easy, gym, offices, etc and three tiny lifts. I stayed when it was Voco and now Hyde. Still needs work on service delivery / especially at that price point. Managers need to set standards and oversight and not always just apologise when the guest experience is not optimal. You can and should do better.