Kroksand Tours

Unique hotel, but the staff need to be more customer service orientated. When we checked we were handed the key and no words came out of the mouth of the person who checked us in, we didn't know where to go to find our room. When I asked he pointed to a hall. We were also accosted by another worker when we were outside enjoying a drink in the garden area, she was very rude at first telling us we couldn't drink alcohol we brought, we had to buy it there. We didn't know there was a "rule" about it. Her attitude change when we apologized for not knowing and also let her know what a horrible experience we were having at their hotel. I wouldn't recommend this place to foreigners.

We did like the rooms,the Spa and the dining roooms. We should like to have a balcony outside our room .

AC was not working and had a fan on a stand sitting in room. Was stuffy because the weather was warm outside. The safe didn’t work could not lock. The breakfast is ver nice with a nice variety of food and overall hotel Is clean and quiet at night. Staff is very pleasant and helpful.